Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,630 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,630 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 5th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and kind customer service. Their website is easy to navigate and all important insurance documents are easily available.”

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Posted 2 years ago

“░▒▓More thank 4 hours on HOLD▓▒░ I have attached few pictures about the terrible online chat agent. I have no idea what happened with him.”

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Posted 2 years ago

“Good and nice it was a great option”

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Posted 2 years ago

“All was good until had to make a non-fault claim. They decided to write-off my car. Copart has collected the vehicle in 2 days, only after collection Admiral came back with "market value" offer which was in fact a "trade value". I'm working in motor industry for over 5 years and provided them valuations from CAP Hpi and AT Dealer Portal, platforms that are mostly used for underwriting vehicles in UK. They came back with a total increase of £300 which is still over £1000 below retail market value. I'm raising a complaint with Financial Ombudsman Service.”

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Posted 2 years ago

“Awful company to deal with, terrible communication. No interest in customer needs. Would not recommend, spend your money elsewhere as they are not a reliable insurance company!!”

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Posted 2 years ago

“I had been with Admiral for 3 years and I was disappointed. Even though as a experienced driver of over 10 years, I accepted a black box insurance so I could have a cheaper rate as the other rates I was being quoted was extortionate. When it came to my renewal even though I had a near on perfect score everytime I got my weekly feedback, they tried bumping my car insurance up by an extra £23.69 PCM which is utterly ridiculous and that's why I changed car insurance. There is no loyalty and why boost premiums when they should go down? Especially after 8 years NO claims and the only mark down I got on my driving score was what time I drive. I take my kids to and from school which I stated when I took on the car insurance. Joke.”

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Posted 2 years ago

“A non fault accident with an Admiral policy holder. I spent literally hours trying to reach the correct department as followed on their menu system , only to be told having waited 40 minutes that it was a different section so waited a further 30 minutes And the phone just cut off SO fustrating. They have NOT settled my claim which was derisory in the first instant AVOID THIS COMPANY. how they remain in business is a real mystery.”

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Posted 2 years ago

“It was really easy to get the insurance policy with few clicks and documents were all provided instantly”

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Posted 2 years ago

“Very easy to use, and smooth transition for all documents and details to be sorted. All completed within 10 minutes and made getting insurance easier!”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Stay away from this insurance company - the biggest liars. They make you to take out all the policies and covers, so you are under the impression that you are fully protected. However, when you ask for something that you’re entitled to, they don’t give it to you and are extremely unhelpful. I hope the CEO Milena Mondini de Focatiis improves this company’s customer care services.”

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Posted 2 years ago

“Its to very big prices compared with another big company, and attitude its very bad.”

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Posted 2 years ago

“Shocking, had my car over 5 months still no sign of it getting repaired.”

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Posted 2 years ago

“It's been a year now and still no answer on official complaint made. How long does it take to get a reply? Not at all happy with Admiral. Happy to take your money though. Very bad customer service. Would never uses Admiral again. Personal opinion”

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Posted 2 years ago

“1 year in UK experience”

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Posted 2 years ago

“Great customer service.”

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Posted 2 years ago

“Helpful and great prices.”

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Posted 2 years ago

“Nothing but professional in every correspondence. Helpful App for easy access to insurance details and emergency assistance for car insurance purchasers. All for one of the most competitive premiums around. Top policies from the top drawer 👌”

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Posted 2 years ago

“To everyone who reads this please do not insure your home insurance with this company the price was ok but the customer service and the way they dealt with my claim and took a year was disgraceful especially the chap that came around to see the damage it's like he didn't have a clew of th work and had a chip on his shoulder and he had no customer service skills honestly I was shocked and when I told the guy that was dealing with it he wasn't realy bothered and made out As if I'm making something up I wouldn't recommend this company at all....”

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Posted 2 years ago

“What a truly vile company this is. Prior to my home insurance auto renewing on 6 Nov 2021 I wrote to Admiral requesting they substitute one expensive item for another of the same value, after a month I received no acknowledgment or documents. I then wrote to the UK Managing Director Christina Nestares, not unexpectedly I didn't get the cutesy of a reply from her either. The documents eventually arrived after Christmas together with a demand for a further £25 for making the substitution - I immediately rang them and spoke to a charming young lady who removed the item in question and cancelled the additional charge together with the auto renew for next year as I obviously won't be using this disgraceful cowboy outfit again.”

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Posted 3 years ago

Admiral is rated 2.6 based on 1,630 reviews