Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,614 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 1 star review on 25th November 2024

Anonymous

Anonymous // 01/01/2019

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“Trying to add one high value item to my contents policy. Looked simple as there was an online form for it - BUT once I got as far as entering my contact details, the Submit button was inactive. I am ex IT and know what I am doing and there were no errors highlighted. So I phoned the Admiral customer service number - waited over 20 minutes and the person answering said I was put through to renewals. To cut a long story short I was shunted from pillar to post for over an hour. So I decided to click on "I'm thinking of leaving". This started another messaging system which said someone would be with me asap and after 5 minutes the messaging app disappeared. So back to square one after a total of 95 minutes.”

Helpful Report

Posted 5 months ago

“They were really poor. Told me I dylwe anything for cancelling my policy, then changed their mind. I had a screenshot from a live chat to say I owed them nothing. Then they put a debt collection company onto me for the £29.20 they said I owed them for cancellation. Their customer service is appalling - advise everyone to go elsewhere if they want a good service.”

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Posted 5 months ago

“My home insurance went up from £366 to £917 in one year admiral took money from my account and left me overdrawn and rang admiral they-could not give me a specific reason why such a big price hike I believe they are just another greedy company will not ise again”

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Posted 5 months ago

“Do not take out a policy with these charlatans they lie and cheat to do anything to get out of paying out on a policy”

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Posted 5 months ago

“The company Admiral is not reliable; avoid investing with them as they will defraud you and leave you bankrupt. I was relieved that A C T I N V S T * C O M assisted me in getting my money back. I had to contact A C T I N V S T. C O M as soon as I noticed their methods, and my money was returned to me.”

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Posted 5 months ago

“An Admiral driver hit my car, writing it off, totally his fault, no dispute there. I started a claim with my insurance company, only to have many calls from Admiral asking to claim through them instead. After offering me £500 to swap, I finally gave in an let them deal with my losses. Big mistake! They undervalued my car (no surprise) and even though I kept rejecting it, they would not increase their offer. After creating a complaint, they did not change their minds, even with much evidence from the Internet of how much my car was selling for. They referred me to the ombudsman, washing their hands of me. What transpires is, the finance ombudsman only helps claimants that have a dispute with their OWN insurance, and therefore could not intervene as Admiral was not my insurer, even though legally they can approach me and take on my claim?!! A total loop in the law here with no protection for me whatsoever. Absolutely disgusted. I've lost money from my car write off and my insurance premiums have gone up, even though it was a total non-fault claim. Makes me not want to drive any more. The laws need changing so companies cannot get away with this. They knew what they were doing, so others please take note if they approach you.”

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Posted 5 months ago

“Used to be a great company, but now nobody on the phone has a clue. I was hit whilst parked by an insured driver, promised my excess will be returned, but nothing. Absolutely useless to talk to the agents on the phone.”

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Posted 5 months ago

“I lost $73,000 to Admiral scam, they showed no remorse in taking advantage of unsuspecting individuals like myself. After months of frustration and being unable to make a withdrawal, I stumbled upon "A C T I N V S T * COM professional assistance. They were an absolute game-changer! With their expertise.”

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Posted 5 months ago

“If you experience problems with this platform, completely disregard them right away. I was able to retrieve what I owed, and with L I N C O X R E C L A I M 's assistance, you can also retrieve all they owe you. You will either be unable to withdraw or be requested to pay more and more.”

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Posted 5 months ago

“Horrendous customer service. Rude people who speaks over you. I have never been so mistreated by someone from customer service in my entire life. Absolutely unprofessional and out of order.”

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Posted 5 months ago

“An absolute shambles - full of incompetent, lying, unscrupulous morons. Have to chase them and the garage after a collision and offered zero help, reassurance or advice. Even suggested I should just drive my damaged car for my kids school run instead of them supplying a cover car even though an independent mechanic deemed it dangerous and undrivable. They couldn’t care less.”

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Posted 5 months ago

“Very bad custumer services. My friend was onthe phone with them for more then 2 hours. on the phone to make a claim . Her car was hit in the parking spot by hit and run driver , now Admiral is trying to sell her no win no fee solicitors act ...”

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Posted 5 months ago

“Absolutely shocking service, didn't want to renew my insurance policy so had auto renew turned off, they tried to renew it and then sent a a debt of £88 to a debt collection agency, why I have no idea, I'm having to spend my days fighting with them, they told me I owe them nothing and that they didn't try to collect any money and I have this in writing, so why they are putting me through this stress is beyond a joke, such a shame I have 7 vehicles which I would have put on one policy with them, ive now gone elsewhere.”

Helpful Report

Posted 5 months ago

“What went wrong, how long have you got. Took out insurance for my son in my car, for a few weeks, and clearly explained this. Paid the money , from then on disaster. Went to cancel as stated on first call. Arguments, different people involved, shocking internal communication, scamming me/my son out of more money. Stressful and an absolute joke, how do these big companies get away with it. Policy P73953452 if you care one jot”

Helpful Report

Posted 5 months ago

“I tried to get qouted from admiral but hopeless because i had 1 of speed penalty 3 points they would not take payment thep put the price from 903 to 1800 tried email tried to sort it on the phone hopeless not a good company avoid them”

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Posted 5 months ago

“The roof blew off my house on the 9th December, 2023, in very strong winds. The communication from Admiral was virtually non- existent, it was obvious to me that they were hoping that I would simply go away. I finally had a surveyor from Davies group, come to take a look at my home, he said he would not advise Admiral to pay up, as he believed my roof was incorrectly constructed, this was utter rubbish, as my home was built in 1962, and granted it would not be built in the same way in 2024, but it was correctly built in 1962. I am a Joiner with 43 years experience, and it was apparent that this surveyor did not have a clue. I kept contacting Admiral and after 6 months they admitted that their lack of communication was wrong, and they did finally agree the claim and I was paid the £7000+, but why did I have to wait for so long? I can only think they hope that people will no longer bother them after their refusal to grant the claim. Well they lost this one. I often wonder how many elderly people are ripped off by this company of charlatans?”

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Posted 5 months ago

“I lost my $11570 to this online broker’s Forex platform recently. I was very fortunate to meet someone who helped me get it all back. You can reach out to him through Email :(dorisashley71 (AT) gmail com) I’m sure he will help you guys too WHATSAPP: +1---(404)--721---56--08”

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Posted 5 months ago

“ILLEGAL Fraudulent scammers they love to fraudulent add claims and refuse to remove even when proof of call handler admin mistake DO NOT USE SCAMMERS SCAMMERS SCAMMERS All proven and giing viral to warn everyone WATCH OUT SCAMMER COMPANY DO NOT USE ADMIRAL 100 PERCWNT PROOF THESE ARE FRAUDULENT SCAMMERS I HAVE PROOF”

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Posted 5 months ago

“Awful customer service!! You will never know how bad Admiral treats their customers until you need their help - avoid like the plague- honestly they are horrible people to deal with...”

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Posted 5 months ago

“Beyond appalling customer service. I phoned to get a quote and was passed from pillar to post by people whose first language clearly wasn't English. Terrible, terrible customer service. Avoid like the plague.”

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Posted 5 months ago

Admiral is rated 2.6 based on 1,614 reviews