Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 20th April 2025

Jerry

Admiral 5 star review on 17th April 2025

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a non fault Acccident, no claim was made and admiral staff put in the system that a claim was made Now my new insurer called and told me that my insurance price is triple because of admiral statements. I requested to be listened the conversation and to come back with the outcome of the investigation! No outcome received! No one called me back! They do false claims on customers name ! I have repaired my car with my own money ! Same !”

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Posted 3 years ago

“The experience I had with Admiral.com is a good one. I bought car insurance for my new car, I am a new customer to Admiral.com,”

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Posted 3 years ago

“Very good experience, worth the money.”

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Posted 3 years ago

“Recently changed cars to a more expensive model. Simple and easy online system done in 2 minutes. Most companies will fleece you when you change vehicle. This was £19 extra for the 11 months remaining. Unfortunately there was a delay getting the new car so I had to change back to my old vehicle for 2 days. I rang admiral expecting a heavy admin fee and probably a higher premium. They wavered the admin fees and gave me a small refund. The lady was so helpful. Excellent.”

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Posted 3 years ago

“I needed to alter several derails, add my daughters to one policy and start a new one. It proved rather complicated but Nadine was exceptionally polite and unbelievably patient throughout the call. I felt like I must have been the most irritating customer ever, but he only made me feel.like the most important customer ever. I was bowled over by his helpful attitude throughout. Thank you Nadine.”

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Posted 3 years ago

“They auto renewed my car insurance without authorization but quickly and efficiently dealt with my issue. If you can get car insurance through them at a reasonable price, I would recommend you use them!”

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Posted 3 years ago

“Straight forward to use”

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Posted 3 years ago

“Good insurance, good service”

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Posted 4 years ago

“very good quote for my car insurance .. very helpfull advisor”

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Posted 4 years ago

“Reinsured my car with admiral, price was half the cost of last insurer with more benefits”

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Posted 4 years ago

“Excellent company and great customer service”

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Posted 4 years ago

“Very easy and quick to use and always good deals”

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Posted 4 years ago

“I had an insurance job about a year ago. The liament started to click in various areas so I went back to the Admiral to resolve the issue knowing there was a problem. At 1st I was sent back to Renew to try and sort the issue out. As they had instructed the company who laid the floor. We went back and fro with them and the company getting nowhere fast. To cut a long winded story short, the Admiral asked for further details. All the way through Owen from Admiral keep me up to date and explained why things needed to be done as they were before moving forward. Infact his customer service skills keep me calm and assured we werent being just fobbed off. In the end it was agreed to have the flooring redone and I was to find a company I was happy with. Needless to say I now have a beautiful floor and no clicking. We had an investigation as to the reason for the clicking and it was very clear from all the faults it was due to bad fitting and prep work along with the underlay. It was stated the flooring had already start to fail at the joints. I understand why it takes time to sort these matters out. I can't praise Admiral enough for the work they did to resolve this matter.”

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Posted 4 years ago

“very easy to talk to and also easy to do a multi policy so i now have house buildings and contents insurance and my learner driver insurance with the discounts they were great”

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Posted 4 years ago

“Thank you very”

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Posted 4 years ago

“I contacted Admiral last year for a quote, I was fortunate enough to be put in contact with a lady called Carol who was a joy to talk to, she explained everything very clearly to me, even when I wasn't sure on something Carol would re explain it to me, the whole conversations were never rushed she is a very nice lady.”

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Posted 4 years ago

“I had excellent service from a lady named Sarah. Got multi car with them and had to add another car and driver and move people around on others. As it was a total if 5 cars. It had taken more than an hour but she explained everything carefully and kept trying to get the price right for me. Could not fault her. Thank you”

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Posted 4 years ago

“Dealt with an amazing member of staff called Adam. Couldn’t have been anymore helpful even when having to deal with a bad line and family members shouting over one another and changing dates and details. Set us up with multi car and explained it amazingly. Thank you for all your help!”

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Posted 4 years ago

“It's the best insurance i come across and I will be happy to use it all the time thank you”

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Posted 4 years ago

“I requested contact from the renewal team and was promptly contacted by Admiral representative Tara. She was outstanding. Very professional, polite, tolerant and understanding of my requirements. Tara is an asset to Admiral and I agreed to renew my multi policy partly due to the service provided by Tara.”

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Posted 4 years ago

Admiral is rated 2.6 based on 1,668 reviews