Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“insured my corvette c5 through them ,filled in details correctly,and was given a ploicy. Half way through the policy i tried to insure another american car on a multi car policy,which they said WE DONT INSURE AMERICAN CARS and thought my corvette was some sort of family hatchback like a astra.This is a huge company with ideas like this is frightening and they tried to cancel the policy and blame me.,i was having none of it and they honoured the policy to the end.these people are rogues you have been warned”

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Posted 3 years ago

“Totally useless legal insurance Had an accident where (so-called) 'third party' (the other driver/their insurance) immediately accepted liability. After two full working weeks Admiral legal insurance have not given any useful legal assistance - other than declaring themselves incompetent (after 1 working week of waiting with phone lines closed) for defending my financial losses to third party, not having made any decision - or entered any meaningful conversation about whether they provide a lawyer to get involved etc (another 7 days after their own law firm had declared themselves incompetent). Admiral insurance also initially tried to persuade me into me letting them handle the case - which would have cost me (with very high likelihood, given the prompt response of the 3rd party insurance) £500 of excess fees. Great, thank you Admiral”

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Posted 3 years ago

“Very good experience, worth the money.”

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Posted 3 years ago

“Recently changed cars to a more expensive model. Simple and easy online system done in 2 minutes. Most companies will fleece you when you change vehicle. This was £19 extra for the 11 months remaining. Unfortunately there was a delay getting the new car so I had to change back to my old vehicle for 2 days. I rang admiral expecting a heavy admin fee and probably a higher premium. They wavered the admin fees and gave me a small refund. The lady was so helpful. Excellent.”

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Posted 3 years ago

“I needed to alter several derails, add my daughters to one policy and start a new one. It proved rather complicated but Nadine was exceptionally polite and unbelievably patient throughout the call. I felt like I must have been the most irritating customer ever, but he only made me feel.like the most important customer ever. I was bowled over by his helpful attitude throughout. Thank you Nadine.”

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Posted 3 years ago

“Every time you speak to somebody the terms of your policy change. They tell you they will pay out but every time you call up they speak to "a senior" and it turns out you aren't covered. Don't waste your time”

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Posted 3 years ago

“I was their customer for 5 years with 10 years No claim, each year they increase premium instead decrease it.”

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Posted 3 years ago

“What a joke!!! Signed up for home insurance. Never received confirmation. Could not set up an account. Told countless time they would email documents but nothing ever arrived. Told I had an online account but could not reset my account to get a new password. Never anything in spam folder. The irony is when I cancelled the account they sent me an email which arrived - bonkers.”

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Posted 3 years ago

“AVOID AVOID AVOID - Absolutely horrible insurance to deal with had an accident back in February which was deemed as a fault accident on my multi car policy which wasn't the case fought with them for months for them to change it as I was paying for two insurances when I only had 1 car tried to cancel the policy which they refused to do multiple times saying I was due the full premium which is nonsense as its a non fault claim after 20 plus phone calls they finally agreed to the non fault case and agreed to cancel the policy still waiting written confirmation of this would never go back with admiral AVOID at all costs there insurance tripled when I had this accident when other insurances were half the price”

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Posted 3 years ago

“Disgusting company, I was hit from behind while waiting at traffic lights, in February 2020 and I’m still fighting my case now in summer of 2021 The other driver was also insurance with these guys, how can it be 50/50 when I was stopped at traffic lights! Even had him on video admitting fault. Still fighting the case to this day! we agreed I wasn’t at fault and agreed a pay out, signed all the paper work thought it was over! Now these idiots have changed they minds and want to lower the offer! How can these idiots continue to run a company like this and get away with it. All the reviews below are all 1 stars, if there was a no star option I would definitely take it.”

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Posted 3 years ago

“Admiral refused to accept my claim for theft after my laptop was physically stolen out of my hands and it is covered under my contents insurance. The case handler was dismissive and made zero attempt to resolve the claim. Poor from start to end and left me now, without a laptop, unable to claim and disappointed in Admiral”

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Posted 3 years ago

“Will never get insurance from these guys again! In order to keep the discounts I got, i had to set up in my car Admiral Plug and Drive Unit which is tracking how i drive for 6 months they say, there was nothing said about that in initial advertising, I feel it's against my data protection policy! Now if I cancel this plug I'll be fined £500 and the monthly payment will go double up. Highly disappointed with their policy. Thinking how i can cancel and change this insurance provider. Stay away from them !!!”

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Posted 3 years ago

“STAY WELL CLEAR. I informed Admiral I was cancelling my monthly payments of £30 as I had scrapped my car in July 2020 and no longer required insurance. They proceeded to try and steal 3 further monthly payments from my bank and now have a debt collection agency chasing me for 3 monthly payments I had cancelled. Don't become a victim of these law breakers, they are not interested in helping customers, they just want to steal your money!! STAY AWAY!!”

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Posted 3 years ago

“They will steal your money and will not care if you even call an cancel your policy!”

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Posted 3 years ago

“They have been excellent in the past what has gone wrong! Waiting call times are shocking and website access is very poor.”

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Posted 3 years ago

“They auto renewed my car insurance without authorization but quickly and efficiently dealt with my issue. If you can get car insurance through them at a reasonable price, I would recommend you use them!”

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Posted 3 years ago

“Poor attitude towards people moving home - profiteering off a captive audience by charging unfair cancellation fees.”

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Posted 3 years ago

“I was with admiral for a year, no problems, no claims too. Near the renew date, they send an email to renew automatically increasing the premium. Very expensice and when I called, they reviewed and dropped the premium in 250£. Anyways I found another company even cheaper and changed. Not very professional from Admiral. If I wasn't paying attention I was paying lot of money for the same level of cover.”

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Posted 3 years ago

“I got vehicle insurance with Admiral. I had accident that wasn't my fault. The 3rd party insurance contact me about the claim before Admiral and offered repair and hire car. 5 days now, my car still not repair and no hire car... That is it and this will be last time I will buy insurance from Admiral.”

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Posted 3 years ago

“House insurance renewal policy fee upped by 20% from last year with no claims or changes. Only way to cancel auto-renewal is to phone and wait time is 30 minutes. Terrible terrible service”

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Posted 3 years ago

Admiral is rated 2.6 based on 1,668 reviews