Admiral Reviews

Name: Admiral
Rating: 2.58

2.6 Rating 1,634 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 5th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a claim but didn't get it but instead they charged me more on my policy which I am not in agreement with but they withdrew the money from my account via direct debit.bad company”

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(Car Insurance) - Posted 7 years ago

“My car was parked out the front of my house and a car went into it I was not in the car at the time I went out to view the damage to the back bumper .got the details from the police of the collison and took the car to my local repair center told them the situation and will this increase my car insurance no they replied . So went ahead phoned ADMIRAL car insurance up on that day and explained I what happened and I need car insurance for a courtesssey car for 2 week that was fine £40 after the 2 weeks passed phoned them up again for some reason this time they put me through to the claim report apartment my assosiate explained this was for information purposes only and would this effect my car insurance oh no there reply was so I forwarded the information another 2 weeks passed went to get on the cortessey car again for 2 weeks and the amount was coming in at 300 for 2 weeks whatttttt there reply was yes 40 for the car and 260 for the increase in your car insurance for the collision I explained this can not be write as I have already paid for my car insurannce and you's had told me this would not effect my premiums lies lies lies and that the accident was being claimed if the other parties insurance .there reply was you might put another claim in what a biggest load of car talk so I had to pay the extra but will never ever be using admiral insurance ever again in my life there a pack of untrustworthy people stay well clear from this firmly”

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Posted 7 years ago

“Website is awful doesn't work at all all the policy dates are wrong etc etc”

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Posted 7 years ago

“Recommended By mico”

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Posted 7 years ago

“Very good helped me”

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Posted 7 years ago

“Passed around from pillar to post for a simple question.... Constantly put on hold without a proper explanation. Appalling customer service, advisor unhelpful and not interested in my query.”

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Posted 7 years ago

“£440 1st year no claims - 2nd £770 you work it out”

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Posted 7 years ago

“Chose to renew my car insurance with another company as Admiral had hicked the price, got this confirmed by email. Admiral then went and took the money from my credit card 2 weeks later! Wouldn't respond to my complaint for refunding it as they effectively 'stole' that money, credit card company stepped in and got the refund. Appalling company, underhand and deceitful.”

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Posted 7 years ago

“Only AFTER I had queried it and then ADDED details of speed awareness course, as they required, I accepted their online motor quote but Admiral wrote charging me an extra c. £43 extra for "updating my conviction history". I protested; they agreed I had entered the SP30 and adjusted it to c £34, to included "administration charges" although it was not my fault they got it wrong. I said I would cancel because it was within the 14 day cooling off period and they reminded me there would be a £25 cancellation fee. The policy is not even due to start for another week!!! This is sharp practice! Avoid like poison.”

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Posted 7 years ago

“I had poor customer service with admiral and would not use them again.”

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(Car Insurance) - Posted 7 years ago

“Would never use them again very poor”

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(Car Insurance) - Posted 7 years ago

“Having never had a bump/claim in my 40years of driving it was a shock to me but the service from admiral was first class,couldn't fault them.”

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(Car Insurance) - Posted 7 years ago

“Need more communication,”

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(Car Insurance) - Posted 7 years ago

“Lied about the type of policy and went back on things they said at the beginning of the policy.”

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(Car Insurance) - Posted 7 years ago

“Very cheap insurance”

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(Car Insurance) - Posted 7 years ago

“Admiral is the only car insurance that loads excess due to having attended a driver speed awareness course which due to attending does not create points on dvr licence thus not regarded as an offence being committed along with making the driver more aware of speeds for areas traveler along. This company is falsely extorting money from client's. Would not recomended.”

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Posted 7 years ago

“No issues very easy to understand”

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(Car Insurance) - Posted 7 years ago

“They cancelled my policy because I missed two payments. Now they won't renew my policy I've got to pay the outstanding balance. I've also got to find another car insurance plus still pay my outstanding balance. They are the worse car insurance ever not helpful at all. They are shit”

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Posted 7 years ago

“They wanted to charge me an excess of £375 as I had only been driving my car for 2 years, midway through my policy. Just a total con. I accordingly cancelled my insurance and am now insured with another via a comparison web site at a significantly lesser figure. Admiral are just con artists.”

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Posted 7 years ago

“I am not all that happy as I found the process very hard with so many questions bothering an was unable to complete the process on the website but had to ring them”

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Posted 7 years ago

Admiral is rated 2.6 based on 1,634 reviews