Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,614 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,614 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my beloved mercedes Vito stolen in June. They tried to steal it 2 previous times and in the third succeed. Rang admiral to report it after contacting the police they where great. Until that is the very next day hot a bill for £600 wanting my full premium. Fine okay they wrote that off if I was willing to insure another vehicle. I had to chase them up at every point of this ordeal, my car seats for the kids, personal effects payment of £150 my 59plate mercedes Vito which I bought for £5000 2 years ago has now lost 40% of it value. I had just done some work to it and it looked great. I also had a stereo and dvd player in my vehicle which they refused to pay out for, if my stereo was fitted when I bought the vehicle then this is covered by the market valuation, if like my dvd was fitted afterwards then this is not covered either, so when are audio and visual covered by my insurance policy. They also refused to pay for items which had just been fitted which again is fair enough but when my vehicle has been recovered and I phoned them to ask for the item's which they have not paid me for and was not covered by the valuation they said that would be fine but as they where waiting for the auction company to pick the vehicle up from the recovery company as the police where still busy with it, I would have to wait, but they would call me to let me know when I could retrieve the item's. This was not not true as the vehicle was picked up five days prior and I also spoke to the auction company who stated they had the vehicle. I am still waiting for the phone call about my items and my vehicle has now been put up for auction and I wanted it back, I asked if I could buy it back as and they refused also. They have made me feel like a criminal and I am out of pocket by about £5000 due to admiral insurance never again will I use this company they have lied all the way through the process. They can't open emails or call you back, they tell you that there systems are down or not working properly when they have to deal with anything difficult to answer. Absolute rubbish I will be putting in a formal complaint. Disgusting.”

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Posted 5 years ago

“I'm not saying some other insurance companies are not similar but recently cancelled one car form a Multicar Policy with Admiral that ran for less than two months. It was one of 4 cars costing only £180 to insure and they charged £30 to cancel it. In the conversation I also discovered it was only an average of around £2 per policy discount for Multicar so I would strongly recommend all to shop around for individual policies as I imagined the discount to be far higher than a mere £2. One disillusioned sole.”

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Posted 5 years ago

“It was cheapest insurance.”

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Posted 5 years ago

“I have been with Admiral for a few years., Top rate service every time with all my policies.”

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Posted 5 years ago

“Having been chasing for an update on a home insurance claim since March. Standard email saying apologies for the delay and then nothing until I chase again. Still don’t have an outcome and I have a huge hole in my bathroom ceiling and a bathroom that I cannot use. I have two small children and being without the main bathroom for so long is simply ridiculous. I paid for a gold package and the customer service has been shocking. Quick enough to take your money but don’t want to help when you need it. Please avoid at all costs.”

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Posted 5 years ago

“tried calling for quote 3 times and first time held on for 30 mins got no where. rang again on different number held on for 20 mins no answer. rang a 3rd number and guess what still hanging on for about 10 mins so give u on admiral”

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Posted 5 years ago

“The send a letter to me about upload somw pic of my driving license when i was on holiday. They send leter 02.08 with 2 weeks notice and warning if i will not upload those pic they will cancel my policy. The letter came 19.08. I was without a cover for few days and i didn't even know that as they didn't call or inform me in any other way. They cancel my policy. When i got the letter and call them they said that i need to pay cancellation fee now and upload my driving licence. This is a joke. How you can just send a letter and thats it? If i was traveling with that car on my holiday i would be not insured and i would not even know that!!!”

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Posted 5 years ago

“Needed a loan for a car, the online application was quick and easy.”

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Posted 5 years ago

“when my policy was due for renewal I could not log on to the website, after being on hold for 45 minutes I tried the live chat where I was told that I would get login details in 24 hours, as this would take me over my renewal date I told them to cancel my policy. Then they took an inflated renewal from my account and when I called I was told it will take TEN WORKING DAYS to refund my premium. They have almost £400 of My money they took out of my account without my permission. This is the worst customer service I have encountered in over 50 years of driving”

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Posted 5 years ago

“I got a good insurance”

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Posted 5 years ago

“Don’t go with them even if they offer a free insurance!!! They just gonna adding things and charge you every couple of months for nothing. I had to pay 2 administration fees so far each 19,99. And 150£ for getting another driving license in UK.( It meant to decrease the price). Just avoid them at any cost.”

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Posted 5 years ago

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Posted 5 years ago

“I am 43 years old I insure my wife’s qashqai and my weekend car Subaru Impreza and pay £409 a year for both Someone hit my car in a car park and he wanted to go through his insurance not pay me outside the insurance I was advised to contact contacted my insurance even though I was not to blame they pushed me to have my car fix by them I said no because I do car body work for a living So I didn’t claim and fixed the car myself just phone admiral to renew both my cars insurance with the company I have been with for years and because I mentioned to them about someone ran in to me and I didn’t claim my insurance has gone up £400 so now they want £800 a year wtf time to leave a insurance company I thought was good At least dick Turpin wore a mask when he robbed from people A very unhappy customer”

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Posted 5 years ago

“When it comes to renewal they cannot provide the good quote and you have to be only the new customer for a competitve insurance policy, I am not sure why they did not like to keep the old customer.”

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Posted 5 years ago

“Since the change of insurance Iv saved £500 a year”

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Posted 5 years ago

“Renewal was twice the cost of other insurers. Phone told them I would not renew and they send me a bill for £87 and nasty chasing letter. Do not use, terrible company.”

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Posted 5 years ago

“Day 53 Still no reply or update”

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Posted 5 years ago

“Day 48: Hi Charlotte, With regards to your correspondence below. I must take issue with a some points raised. The Police were not pressuring me, they are in fact not Prosecuting me due to a lack of evidence. “Following enquiries into the above incident and having given careful consideration to the circumstances and evidence available. The Police have decided that no person will be prosecuted for any offences” As you have stated in your correspondence they are not prosecuting me due to the fact in your own words “Lack Of Evidence” Yet it would seem that as an insurance company you do not deal with evidence or concider a “Lack Of Evidence” Instead Admiral have taken the stance of trying to steam rolling me through a culture of Bullying/Intimidating through relying heavily that a person is completely out of their comfort zone. My next point is again in regards to your correspondence; “We cannot use this as clear evidence to prove you are not involved in the incident” Yet without conclusive evidence that the van in the CCTV was my van, Admiral seem indent on blaming me for this incident. Another point I will raise at the stage is the fact the my registration as stated below in the letter from the Police was that; “Your Registration Number has been obtained after the collision with the CCTV not showing a clear number plate at the time of the incident” “Furthermore the driver of the offending vehicle has been described as a female with pink Hair Which you do not match” Question: If the claimant had not also been insured with Admiral, what would sort of stance would they have taken based on the following; 1/ No CCTV supporting evidence. 2/ Full registration obtained after incident. 3/ Witness stating woman with Pink Hair driving vehicle. 4/Police Correspondence. I firmly believe instead that Admiral would in fact be saying to the third party that there is insufficient evidence to support their claim. I will also bring you back to one of our first conversations in that you also concurred that if the claimant had not seen me parked in McDonald’s and approached me and took pictures of my registration based on no more than supposition and the fact I had nothing to hide based upon the fact that it was not me that was involved in this incident. A supposition that it appears Admiral have also taken. Inline image Once again in what seems to be a regular occurrence/stance taken by Admiral in that I do not appear be getting treated as a customer instead I appear to instead being treated as the quilty party. At which part of the whole process did I stop being a Customer? Throughout this whole saga the claimant has one clear objective and that was to try and blame me/someone. During this time he has obtained details of my van and submitted them under false pretences. He has bombarded my client trying to obtain further personal details as well as demandind recompense. Put personal details on social media, claiming I was responsible. Inline image Has continually made false allegations that I was responsible for this incident. Failed to supply full details of this incident to the Police including details of a witness stating that the driver was female with pink hair. Another point at this stage is the last sentence in paragraph one. Regarding this Police letter. “We Cannot use this letter as clear evidence to prove you are not involved in the incident” Well if this is the case and by you own admission you/nobody can identify the registration of the van in the CCTV and apart from the witness claiming a female with pink hair was driving the van. No other witnesses to varify/cooperate details of the van in the CCTV. Yet Admiral are adamant that I am responsible. Once again I stress my innocence regarding this incident.. At no point have any parties been able to substantiate any of the allegations made against me by a third party. A third party I might add that has consistently lied and falsified all of these allegations.. A third party who falsely gave information to the Police of my registration that as stated in the letter from the Police was obtained after the incident, under false representation. I now find myself still waiting for a response from Admiral, once again being kept in the dark “Am I Not A Customer?” “Am I not paying for your services” “Am I receiving a service from you?” Kind Regards Dale Mace Sent from Yahoo Mail for iPhone”

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Posted 5 years ago

“Horrible insurance company, refused to deal with TPins, in breach of DPA by claiming claimant refused to settle the claim, encourage car hire company retrieve the replacement car in 24hour. Then provide a very low offer, stressing claimant to accept the offer. Tactic does not work, provide the final settlement on the following day and close the claim on the day after. Admiral is fully aware that Ombudsman do not have the authority looking into third party case as it does not fall under the definition of the customer.”

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Posted 5 years ago

“Nice and easy to find good coustmer service”

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Posted 5 years ago

Admiral is rated 2.6 based on 1,614 reviews