Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,668 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

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Metrics

2.6

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

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“Very good service”

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Posted 6 years ago

“Bad experience with Admiral after hit and run accident. They never paid me, not having after 1 month from incident nothing in their system. They was expected me to claim on my insurance, because they can not afford to loose money in their business. Fully not recommended, not going forward with them.”

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Posted 6 years ago

“I have admiral house insurance paid my premiums in good faith for never made a claim until 14th December 2018 when I had a burst pipe that ruined my kitchen floor and decor . I took photos and contacted admiral after 6 weeks they finally sent an assessor to look at the damage that was still evident my flooring and underborading was ruined and the skirting boards damp cracked and cracked paint on the walls . They then took another 2 weeks to send me an insulting offensive letter stating that no unforeseen water escape had occurred and that it was rising damp that is not covered on my policy . I am appalled my home was built in the 1970’s and has a fitted damp proof course I have never had rising damp . I have taken further photos of evidence now it has dried out and am seeking another assessment from a competent building surveyor to evidence the dishonesty of admiral at least if you are trying to default on a contract do it with something half competent rather than a fabrication and I suggest you employ assessors who know a little about buildings . I have been caused undue stress and had to take a loan out to get my home in a state of repair . My premiums have been taken fraudently and I am seeking legal advice shame on you admiral”

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Posted 6 years ago

“Good customer friendly agents.”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“My car was run into by a third party; the damage was such that Admiral declared it a write-off. Despite policy wording around paying out “market value” and “this is so you can replace the car with one of similar age, condition, mileage and specification”, they failed to do this, and short-changed me by around £700. Have cancelled all remaining policies, referred my case to the Ombudsman, and will never again use Admiral.”

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Posted 6 years ago

“Got quoted £1300 until I told them about a non fault claim (when Someone drove into my parked car) meaning I still had 3 years no claims and they put it up £800 saying I’m more of a risk!! Basically no claims bonuses are useless.. Absolute joke would never use them again!!”

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Posted 6 years ago

“Много скъпи са им предложенията неизгодни!”

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Posted 6 years ago

“I am 80 years old and not very good with computers but with Admiral I managed to buy insurance for my car at the first attempt. From start to finish this procedure was very simple even for an old man like me !”

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Posted 6 years ago

“Scammed by an insurance scammer. Admiral was of no help and accepted the claim without even telling me for months!! Be careful!”

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Posted 6 years ago

“They don't defend their customers! Use a different provider!”

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Posted 6 years ago

“blatant fraudulent claim against my vehicle and Admiral did nothing at all to defend me - research and use a different Insurance provider or risk the same thing happening to you...”

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Posted 6 years ago

“the renewal price was almost double compared wit the cheapest from the quote”

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Posted 6 years ago

“I have my car insurance with Admiral but fortunately I haven't had to submit a claim with them. Recently, they sent me a renewal proposal that meant an increase in premium of ~£20, an example of loyalty penalty. I found a cheaper quote from another provider (~£60 cheaper) and called Admiral to cancel the renewal. They were very friendly and matched the quote I had. For the same cost, I then decided to stay with Admiral (less hassle than changing).”

Helpful Report

Posted 6 years ago

“Was in a non-fault accident where my car was written off. Was declared not at fault in just a few days, gave all the information they needed, got a full medical report from the GP and 17 months later, I've still not a penny of the £3000 they told me I should get from the other side because they're extremely slow with contacting me or the other side. I've paid a fortune in calls to admiral. I call ever couple of days and changed my insurer a YEAR ago to Hastings (best decision ever) and still there's no progress whatsoever in my claim!”

Helpful Report

Posted 6 years ago

“really bad customer service. They stated that there was an issue with the "Claims Underwriting data base". I had to hold the line for over 15 minutes before they stated that everyone was OK. The whole experience including the 10 minutes on-line application was far too stressful.”

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Posted 6 years ago

“Insured with them for four years, always great service on the phone, always a good deal, until now anyway! If be happy to go back for the right price ;) I've also has a tour of their offices and they're a great company to work for.”

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Posted 6 years ago

“Problems at beginning re payments , customer service was terrible ,not very helpful , come to renew as existing customer price gone up instead of down , but can get it cheaper if I was new customer ? How about cheaper insurance for those who don’t claim and are responsible /carful drivers ,”

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Posted 6 years ago

“Absolute cowboys. Completely incompetent from start to finish when dealing with a claim. Avoid this company unless you like having your time and money wasted.”

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Posted 6 years ago

“Fab customer service and my call handler was very thorough and understanding when I called to leave the company”

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Posted 6 years ago

Admiral is rated 2.6 based on 1,668 reviews