Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,667 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Admiral 5 star review on 17th April 2025

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 2 weeks ago

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Posted 3 months ago

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Posted 3 months ago

“They used me for their gain, I was really made to believe was earning while they were just taking money from me. Please stay away from this website, they will trick you. I was able to get help from 𝚂𝚞𝚙𝚛𝚎𝚖𝚎𝚊𝚜𝚜𝚎𝚝𝚜𝚛𝚎𝚌𝚘𝚟𝚎𝚛𝚢.𝚘𝚛𝚐 they helped me get my money back.”

Admiral 2 star review on 14th September 2024

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Posted 7 months ago

“Got a renewal quote on a policy but job description needed changing. Used live chat - was passed on from one person to another and told to repeat my request each time. Just silly. Impression was that the live chat was handled by Indian workers in a call centre who don't know what they are doing.”

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Posted 10 months ago

“There renewal premium was far in excess of what I needed”

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Posted 10 months ago

“I was happy with admiral for car and house insurance for 4 years. Then they put my premium up over a hundred pounds. I went on comparison site and saved over £120”

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Posted 11 months ago

“Well,after being with them for many years,they wanted to double!!! my monthly payment.I ended up with another company of course.Now i pay 1000£ less than if i stay with Admiral. So do yourself a favour and look around.You dont want to help Admiral CEO buy another yacht 🙂”

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Posted 2 years ago

“I had been with Admiral for 3 years and I was disappointed. Even though as a experienced driver of over 10 years, I accepted a black box insurance so I could have a cheaper rate as the other rates I was being quoted was extortionate. When it came to my renewal even though I had a near on perfect score everytime I got my weekly feedback, they tried bumping my car insurance up by an extra £23.69 PCM which is utterly ridiculous and that's why I changed car insurance. There is no loyalty and why boost premiums when they should go down? Especially after 8 years NO claims and the only mark down I got on my driving score was what time I drive. I take my kids to and from school which I stated when I took on the car insurance. Joke.”

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Posted 3 years ago

“Stay away from this insurance company - the biggest liars. They make you to take out all the policies and covers, so you are under the impression that you are fully protected. However, when you ask for something that you’re entitled to, they don’t give it to you and are extremely unhelpful. I hope the CEO Milena Mondini de Focatiis improves this company’s customer care services.”

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Posted 3 years ago

“It's been a year now and still no answer on official complaint made. How long does it take to get a reply? Not at all happy with Admiral. Happy to take your money though. Very bad customer service. Would never uses Admiral again. Personal opinion”

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Posted 3 years ago

“Took over an hour to change the address for contents policy. Charged over£19 for the pleasure.”

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Posted 3 years ago

“We have a really low score because the 'When you drive' and 'Where you drive' scores are super low... It's not like we have to drive to work everyday because we have 9-5 jobs and have to sometimes work a second job in the evening just to survive...”

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Posted 3 years ago

“I was with admiral for a year, no problems, no claims too. Near the renew date, they send an email to renew automatically increasing the premium. Very expensice and when I called, they reviewed and dropped the premium in 250£. Anyways I found another company even cheaper and changed. Not very professional from Admiral. If I wasn't paying attention I was paying lot of money for the same level of cover.”

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Posted 3 years ago

“after being a loyal customer for 2 years they still offered me the worst possible car insurance deal.”

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Posted 4 years ago

“The renewal price is so much higher than if u spend 3 minutes looking on confused, they pray on people just renewing without checking.. very disappointing how they get away with it”

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Posted 4 years ago

“Had a policy for a short time paid annual premium but cancelled after 6 weeks as I bought a brand newer truck and part exchanged the one I insured with Admiral, had to pay a massive £50 admin fee and received a part refund. It turned out it was cheaper to completely re-insure for a complete year with another insurer and take the admin fee hit than to transfer my new truck to my existing policy with Admiral, they dropped the ball on that big time poor show!”

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Posted 4 years ago

“Very disappointed after being a customer of Admiral for many years with no claims that they were unable to provide a competative renewal price this year.”

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Posted 4 years ago

“Really organized company and very good customer service, but they provide really expensive insurance. When i was looking for perfect home , i made insurance for me and my girlfriend, when we changed our address, they charged us with 400£ . I think that , this company is worst insurance company . At the same time my other car , which is big GT coupe , i was using Hastings Direct , and the address was changed as well . They gave me 127£ discount. That happen in the same time , so i think that the Admiral have unacceptable services. So in my opinion even if they are giving you cheaper price, pick something else.”

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Posted 5 years ago

“I emailed for autorenewal to be stopped two weeks ago and got an automated email receipt. An email came today to say that they could not collect the payment and would try again (good thing they had old payment details!). I webchatted and the staff member decided I needed a quote to beat the house insurance I had taken out with another company weeks ago. He proceeded with the new quote even though I said I didn't want one. I asked a number of times to cancel my policy which really got my back up. There's peristance to keep customers and then it just becomes disrespectful and you're not listening to us. I dont think I could have been any clearer in my instruction. Please don't annoy your customers!”

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Posted 5 years ago

Admiral is rated 2.6 based on 1,667 reviews