Animal Friends Reviews

Name: Animal Friends
Rating: 1.65

1.7 Rating 579 Reviews

15 %

of reviewers recommend Animal Friends

Company Reviews

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1.7

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Animal Friends 3 star review on 22nd September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow. Is there anything they won’t try to wriggle out of paying? Take this advice - put the money aside in savings. Then at least you’ll have something to put towards vet bills. Charlatans.”

Helpful Report

Posted 6 years ago

“Insured with them for years had to make a small claim and they refused to pay”

Helpful Report

Posted 6 years ago

“Our dog had a minor throat upset after running into a tree branch. After vet visit (£200) Animal Friends (the irony) said the vet had named the breed of our dog slightly different and our premium would have to increase by almost 50%! Our vet immediately said it was a mistake, put the breed as originally claimed and sent details to AF who then wrote to us weeks later to say our claim was now outside of the time limit! Avoid this company - as one other reviewer said, almost 55% of reviewers give this company one star! Says it all.”

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Posted 6 years ago

“using dental issues to get out of paying claims, even though dental problems was not the conclusion. Beware of this company, read all others reviews from other websites before purchasing any insurance with them”

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Posted 6 years ago

“My dog has to have 2-3 inches of her lower jaw removed, she has a benign cancer which is in the jawbone , animalnotfriends wil not pay using the “any dental or gum treatment”; when is the jawbone part of the gum or teeth, Beware by their definition, any problem involving the mouth even not teeth or gum related and you’ve had it, Avoid like the plague”

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Posted 6 years ago

“WOW, doesn't seem to be any reputation management here, this score is more representative of the service you will get from this terrible company. I give ZERO STARS, IN FACT, A MINUS FIGURE WOULD BE MORE ACCURATE!!!!!! 53.25% of people rate this company 1 star.”

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Posted 6 years ago

“Recently my dog refused a ear pollop removal ,as apparently he had an ear infection in 2016 before I took out a policy with animal friends , now looks like my dog will have to be put to sleep as I can't afford £2000 operation , i have never claimed for him and when I need help they fob me off ,devasted and angry ,stay away at all costs”

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Posted 6 years ago

“never use them! dog got killed outright in car accident ....wouldn't pay a thing said it was our own fault ! shocking company avoid !”

Helpful Report

Posted 6 years ago

“Beware the small print, Animal Friends deduct excess twice if condition carries on into another year e,g, I was paying £43 per month with an excess of £99., I had superior plus lifetime cover. Pet was Ill in May , policy automatically renewed 31st May, pet was treated for same condition in June so had to pay excess twice which was £198. Better off to insure pet whilst young, paying the low cost to draw you in. Meanwhile put money away each month, end insurance when price rockets and continue to self insure. Pet insurance is a racket designed to rob pet owners and make certain people very rich.”

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Posted 6 years ago

“Was going to take out a policy today but the reviews are a horror show so i will stick with Pet Plan.”

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Posted 6 years ago

“Animal friends come across as a very caring company who donates to Animal charities. This is how they attract their customers. In real life the staff are uncaring robots, untrained to check records and have no compassion for the sick animal. I shall be moving all my pets elsewhere. Also check the small print with senior policies.”

Helpful Report

Posted 6 years ago

“Absolutely disgraceful company , staff are uncaring robots, policy schedule offered to customers bares no resemblance to policy after reading terms and conditions. don't pay out on death of pets over 8years old , yet I was not informed of this when buying policy.”

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Posted 6 years ago

“If your dog is over 12 months old they will not pay the full death cover they offer if your pet is unlucky to die.”

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Posted 6 years ago

“I would not recommend this company. Our dog was diagnosed with a slipped kneecap in May 2018. They have refused to pay stating it was a pre existing condition even though I'd been to my vet 4 times previously. I made a formal complaint and they use the vets notes and correspondence but did not address my issues. I have heard on various forums that they don't pay for claims so be warned.”

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Posted 6 years ago

“My dog was insured by Animal Friends. He developed a leg issue whilst under their policy. They decided to disallow a genuine claim based on a technical issue and then went even further and advised that they would also exclude the condition from any further coverage. Terrible company with no compassion or intention to assist. Clearly just making money with no focus on pet care. Could have lived with the first issue - but then to decide to disallow a genuine condition because they now know about it - cold and money focused.”

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Posted 6 years ago

“6 month old pup jumped over a wall and banged his mouth and ended up having to have his roots removed after his teeth fell out. Small print says they don’t cover dental work despite it being an accident. Looking forward to not renewing.”

Helpful Report

Posted 6 years ago

“Never claimed before and refused a rather small claim of just over £40 (after excess) as they claimed it was for dental treatment (as some tartar was picked picked up on the teeth) even though it was clearly an infection. The vet wrote twice to clarify but the claim was refused. I would not recommend this company to anyone.”

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Posted 6 years ago

“Had the same as all these complaints, they will not pay out on my £700 vet bill. FUNNY HOW ALL 5 STAR RATINGS ARE ANONYMOUS. COULD THEY BE WORKING FOR ANIMAL FRIENDS.🤣🤣🤣🤣🤣”

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Posted 6 years ago

“Well whot can I say having looked at all the reviews I wish I had read this before I took it on I am the same as everyone they will not pay out now my dog is very ill and I thought I had took a good incurance out when we took her to the vets for a lump on her head witch she had to have removed and found out it's cancer they will not pay out saying it's a on going condition whot lies what with the upset of hearing the sad news now the upset of them refusing to pay out I would never recommend them to any one they are robers”

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Posted 6 years ago

“Avoid this company at all costs. It looks really good value on the face of it but they will do anything to avoid paying a claim. They are refusing to pay for my dog's treatment right now. She had surgery costing £1,500 a month ago to remove a foreign body from her stomach and they are refusing to pay as she was treated for a slight sickness bug over a year ago when she was 8 weeks old. I now have an exclusion on my policy against any digestive health problems due to something completely unrelated to my claim. My vets are currently fighting with them to try and get my completely valid claim paid out. As soon as I can cancel I will be leaving this awful company.”

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Posted 6 years ago

Animal Friends is rated 1.7 based on 579 reviews