Autosaint Reviews

Name: Autosaint
Rating: 2.23

2.2 Rating 498 Reviews

30 %

of reviewers recommend Autosaint

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Metrics

2.2

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute scam black box is a joke said my speed and everything else was bad but I would follow all the speed limits just an excuse to squeeze money out of young people and then cancel there insurance”

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Posted 7 years ago

“I would put 0 stars but can't! Don't use autosaint as they are just one big scam. The black box gave false information so much that when I didn't drive my car for over a month my score dropped even though I hadn't driven it at all. Was my first insurance company and now that my policy ends this month I am so incredibly happy to be rid of them.”

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Posted 7 years ago

“Not even one star! Absolutely shocking company! Had problems insuring my first car with them and have had even more now I've tried to switch the policy to my newest car. You'll wait in a phone queue for half an hour before being put through to a bunch of brain dead staff who have not a shitting clue what they're doing! 5 calls later and I've still not had my policy switched- a seemingly easy task! Outrageous! I cannot wait for December so I can cancel my insurance with them and keep well out of their way. Shit company. Shit staff.”

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Posted 7 years ago

“Absolutely shocking insurance provider! i have tried to ring autosaint insurance for 4 days now and every time I have tried there has been around 12-20 people in the que! So after waiting around for half hour to get through to them I tell them about that I want to cancel my insurance and then I get disconnected ! Then the next day I receive a letter saying if I don't reinstate my direct debit I will have to pay £1000 , I have been trying to get in contact with this useless company for sometime now really frustrated with autosaint , maybe try employ more agents to help the customers out! SHOCKING”

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Posted 7 years ago

“0 STARS!!!!! Not even had this policy 3 weeks and it has been cancelled already because apparently they couldn't get in touch with a parent or guardian, 1 phone call was made to a parent which was answered but the line cut off after 1 minute of it being live. Cancellation fee's of £188.37 for apparently fees that couldn't actually be stated to why they are that much. A £196 deposit and £188.37 cancellation fee all in the space of 3 weeks, please if you're a young driver like me don't get reeled in by the cheap insurance policy, look else where and pay a bit extra to avoid being scammed and tied down to payment fees that can't actually be stated to why they are so high. Joke of customer service and a joke of a company, they wait until you have put a deposit down to then cancel it straight after. STAY AWAY!!!!!”

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Posted 7 years ago

“Absolutely disgusting! My first insurance was with autosaint, and they done nothing but mess me around. They'd do anything to try and get more money out of young drivers! Every time I phoned up I was on hold for over half an hour, that's after ringing the only number on there website and being passed through several different people! Never recommending this company to anyone, autosaint don't care about their customers at all!”

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Posted 7 years ago

“UNBELIEVEABLE! They never turned up to fit my box and so they cancelled my policy! To make things worse they are the first insurance company I have ever come across that still required me to pay the rest of the years premium! Because I was worried about debt collectors I set up a payment plan to pay back the amount that I should have owed. After speaking to some professionals they told me to ignore all correspondence and see what that to..lo and behold they offered a discount of the amount owed!? I continued to ignore them and they gave up completely! Absolute scum trying to scam young drivers! Do not use them, or their sister companies!”

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Posted 7 years ago

“THE WORST INSURANCE COMPANY TO GO WITH. Absolute rip off, the telematics box readings are false as they are trying to get as much money as they can. They are many other insurance company's that are a lot cheaper and are not trying to scam young drivers just because they are vulnerable. Will never ever use AUTOSAINT insurance company again and will be warning everyone I know to not get dragged into it. Customer service team are appalling, all in all absolute rip off and a scam and if I could give it no stars on this review I would!!”

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Posted 7 years ago

“Worst car insurance ever scamming young people out of lots of money, trying to send speeding alerts out saying my car was speeding when it was in the body shop, constantly saying your braking to hard and accelarating to hard, robbing and by far the worst insurance, advise everyone to stay away, the staff is rude, all of the insurance is robbing shambles, now they have sent a warning letter threatening to cancel insurance, so I have stuck to the speed limit to see what actually happens then they decide to tell me I have 4 days and my insurance is cancelled, stay away and don't consider going with them, worst mistake you will make, because it's the worst mistake I've made, ruined my chances of getting insured again STAY AWAY”

Helpful Report

Posted 7 years ago

“Possibly the biggest scam out of all the insurance companies around. Never told at start of premium that changes would be made to purchasing additional miles, which I've disputed is a breach of contract. Now means an extra 1000 miles could cost up to £250. Already pay ridiculous amounts for my premium each month and now I have to pay even more on top just to m car whilst worrying constantly about exceeding mileage. Also claimed I had driving convictions and a modified car listed ibn my premium when I don't have either. Definitely wouldn't recommend! Steer clear!”

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Posted 7 years ago

“Possibly the worst insurance company out there. The borderline fraudulent kind that tries to trip you up with emails like 'you owe £280 because you've not provided proof of no claims' to 17 year olds taking out their FIRST policy when ofcourse that isn't applicable”

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Posted 7 years ago

“I have called 4 times regarding the same issue and get the same response each time but nothing is being resolved”

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Posted 7 years ago

“In my opinon (I may be bitter or not) but the company try to either obtain more money at every opportunity they can (shock) or just make your life a tiny bit worse. I have had a problem with exceeding my miles, which I phoned them up about and just said okay I will sort it out but I will definitely be leaving the company after it all happens because they never explained to me that there are many additional costs to purchasing miles depending your score. The next day I checked my mile limit has gone up so I assumed they decided to just give me extra miles, which was misleading of them. Today I got an email saying I exceeded the limit and that I need to pay. The increase in my limit was due to their error yet I'm the one who is paying for their mistake as I have been driving more due to the limit increasing. They are charging 418 pounds for 3,000 miles when my speeding score is 98/100. I think it's ridiculous that a company can't do anything about charging you so much money for everything. They are not helpful and don't help young drivers in my opinion and I am a young driver myself. I wouldn't recommend and I am very positive I will be changing company as soon as my insurance finishes in 2 months.”

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Posted 7 years ago

“Sold 18 year old daughter void car insurance within 14 day cooling off period.”

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Posted 7 years ago

“Sold my 18 year old daughter a void car insurance policy within the 14 day cooling off period.”

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Posted 7 years ago

“Bad customer service and horrible terms and conditions”

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Posted 7 years ago

“Again like everybody here, if I could give 0 stars I would. Whatever you do please stay away from this company. I don't even know how they have been allowed to still be in operation. Absolutely terrible company who thrive of their young customers and make their lives a living hell”

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Posted 7 years ago

“Incorrect documentation sent - charges say one thing on the email and another in the policy documentation (which was very difficult to find!!) very worried and very distressed and I can't afford what you've put in the documents!!”

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Posted 7 years ago

“The worse company insurance ever. They were suppose to install the black box within my car 4 times within 14 days, I manage to take some days offs, nobody never showed up then after 14 days they cancelled the insurance because they said that the black box was not installed not I did not respect the contract, are they joking ? I took loads of appointment and nobody showed up !! I paid a bloody £300 deposit and now afterthecancellation they still ask me £150. This company is the worse I ever seen. I can't even understand how a company like this can still trade, they have no ethic at all. Do not subscribe with them the only thing that you gonna gain is giving money for nothing, it's not worthy !”

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Posted 7 years ago

“Absolute con, do not use this company, would give them 0/5 if I could, I drive like a granny and I've received shitty emails threatening to cancel my insurance due to dangerous driving, they have no idea what they are doing!”

Helpful Report

Posted 7 years ago

Autosaint is rated 2.2 based on 498 reviews