Autosaint Reviews

Name: Autosaint
Rating: 2.23

2.2 Rating 498 Reviews

30 %

of reviewers recommend Autosaint

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Metrics

2.2

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Autosaint 1 star review on 22nd April 2021

Clare

Anonymous

Anonymous // 01/01/2019

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“Don’t use Autosaint!!!!! They have small print to cover every single mistake that they make themselves and charge you an arm and a leg for services they haven’t even provided.”

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Posted 5 years ago

“Awful company, avoid! Trying to charge me £550 for cancellation fee as they won’t transfer the insurance onto my new car”

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Posted 5 years ago

“I got a new car and Auto saint charged me £250.00 to transfer my insurance over, plus I had to pay this months insurance to so they charged me a total of £350.00, l had the money but a lot of people don't, so I wouldn't recommend them, their customer service is also terrible.”

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Posted 5 years ago

“Cancelled insurance Saturday because my daughter got a new car and did not want the black box as it never read the data properly so got a good price with Provident with no black box. Anyway I paid for the year as it was cheaper and she was paying me back, it was about £1350 and she had it for 6 months and I am getting back £360 so lost £1000 for 6 months of insurance. It looks as if we will have to wait the 30 days going by other people reviews. They are a terrible company.”

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Posted 5 years ago

“Shocking company from start to finish. They lured us into the site saying that the excess was the lowest price. Only when we got through and put all the details in did the price go up and the excess went from £300 to £600. They then wouldn't accept email proof that my Son had named driver learner insurance until I had to read the letter to them. Customer service is shocking and the music is dreadful. They keep you on hold for at least 10 minutes before answering. They installed a black box which is clearly inaccurate as it pinpointed my son in a road he was never on. They had it investigated and one person said he wasn't there and one person said he was! They clearly don't know what they are doing. They told us we could cancel the insurance before they cancelled it and when we tried they said we couldn't do it as it had already gone through? This means now we have been told different things by different people all working for the same company. Wouldn't let me speak to a Manager. We've now asked for all of our call recordings and data from the black box under the GDPR act so that we can prove what we were told originally. The one customer assistant was so rude and hung the phone up on me when I asked her to hold on for a second whilst I spoke to my husband, which of course made me have to call back and hold again for another ten minutes. KEEP AWAY FROM THIS COMPANY. Quite clearly all of the "anonymous" reviews are from the people that work there. KEEP AWAY unless you want to spend endless hours on the phone and endless money when they make ridiculous charges.”

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Posted 5 years ago

“Absolutely terrible company! Been with them for 4 years and thought they were good as costs were low. As soon as I called for a quote as changing my car they wanted to charge me almost £300 on top of the annual £480 I paid 4 months ago! When I asked to cancel, they said they’ll only refund me £130 after only having my policy for 4 months. Terrible customer service, staff are very rude”

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Posted 5 years ago

“After being with them for 1 1/2 years had no problems whatsoever, very polite costumer service once i left the company due to selling my vehicle, and very helpful all year round.”

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Posted 5 years ago

“Cost was quite high but renewal was alot cheaper. They would dramaticly change my box scores due to a little event. For example if I broke hard once it would drop by 10 points. And take at least 2 weeks to get them back. Go else where.”

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Posted 5 years ago

“Autosaint will often come up as the cheapest and most appealing option on comparison sites but don't be fooled they are a complete COWBOY company. looking back now I would have chosen the more expensive company with less of a headache. the customer service is virtually non existent, staff are rude and don't really know much about insurance themselves. Every little bloody change of policy or miles needs a £65 administration fee. £450 for 2000 miles on a £1200 policy sounds a bit steep if you ask me. I can't wait for the end of this years insurance to get rid of this rubbish once and for all. STAY AWAY!!!!!”

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Posted 5 years ago

“Had insurance with auto saint for the first year of my insurance and was perfectly fine. So decided to renew with them for my seconds year... its only one month in and I’ve been on the phone to them constantly as they have messed up constantly money wise and I’ve had endless problems. Spoken to many women on the phone and most have been polite other than one or two.. one of the ladies even tried accusing me of lying and laughed down the phone at the issues I was having.”

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Posted 5 years ago

“The worst Insurance company ever. The customer service received from the workers were appalling as they cut the line in the middle of a conversation. Asked to speak to a supervisor and refused to pass the phone to them. Unfortunately they are scammers and money grabbers and none of the workers know their policies as I was told different information from each worker. I would not recommend this company to anyone specially new drivers as I lost out of money and had to cancel my insurance policy.”

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Posted 5 years ago

“Appalling. Even when trying to buy more miles they treat you as a scammer. Business partner's grandson's insurance cost £3300. Over enthusiastic he did the 6,000 miles in 3 months. They quoted £1800 for a further 15,000. He said he only wanted 7,000 so they reduced it to £1600 !! and insisted on talking to his grandfather who was paying despite having card details on system. The old boy had Dementia. Got very confused. then despite the fact that the grandson was speaking to them insisted on calling his mobile which was 15 miles away to verify that he was who he said he was. Grandson seeing how distressed his granddad was cancelled the policy. Refund? £1800 so £1500 for 3 months. He is lucky in that he has a granddad who pays for his insurance. What of some poor kid who is struggling to pay? Switched to Woop. £2450 for 12 months and 10,000 miles. Far better company and much nicer people to deal with. Autosaint treat everyone as a fraudster with constant threats of policy cancellation. Avoid them at all cost they are simply preying on young drivers with their supposed 'help'.”

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Posted 5 years ago

“Administration charge of £65 to add more miles,yet your trying to be young driver friendly, exactly how to you estimate this charge considering what's involved, and a premium tax when this was paid at the beginning of the policy why are you charging this again to add more miles, it's not a new policy, premium credit who finance the insurance whom by the way are totally independent of yourselves haven't asked for this,you rip young drivers off and give them the wrong information, explain this.. A driver has used their 5,000 miles up in 8 months and you suggest they get an additional 1,000 miles at a cost of nearly £200,work out the math, is this really going to be enough for the next 4 months??, just so you can charge them another £65 admin charge and make up the cost of buying additional miles has over 5 days your quote for 1,000 miles has changed considerably. No one should go with autosaint, just pay that extra on a reputable insurance company, because this company will rip you off, and the staff are rude uneducated and to be honest embarrassing to come down to their level of intelligence.”

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Posted 5 years ago

“Been with this company apany for a few years now and they alway seen to be one of the cheapest and always so helpful to talk to... Jason(I think) was super helpful when it came to renewing my insurance”

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Posted 5 years ago

“Absolutely awful company!!! Received an email telling me that my insurance had been cancelled as they said I was speeding on 3 occasions. I had no second warning; when I spoke to the man he told me they sent the email and would not listen to me when I said I did not receive it!! Conned out of 1400. As a young driver, I cannot afford to find another insurer and when I asked whether I could do anything about it they said no. Do your research before taking a policy out with this company. Never left a bad review on anything. Don’t even deserve 1 star.”

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Posted 5 years ago

“Any responsible (customer focused) business would alter their customers that they were reaching the end of their mileage allowance. Any responsible (customer focused) business would provide the NEW final mileage allowance when processing the allowance increase and not keep it from the customer. Any responsible (customer focused) business would NOT use a premium telephone number and (experience from 5 calls) have them kept on hold for at least 15 minutes, twice longer. Your choice, but we will never use them again or recommend them to anyone.”

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Posted 5 years ago

“I can completely recommend these guys! The gentleman I spoke was absolutely fantastic, very helpful and thorough!! His name was Mohsin and he was a very nice, well mannered advisor. Top marks Autosaint on your staff!! Big thanks to Mohsin 👍”

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Posted 5 years ago

“Spoke to Debbie this afternoon who was a great help. Just needed to send some documents over and she explained everything to me and where to send it. Very friendly and brilliant service.”

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Posted 5 years ago

“Helped extend my telematics installation date due to my starter motor going on my car. They're great help :)”

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Posted 5 years ago

“Spoke to Bobbie thismorning reguarding new insurance and she explained everything well in detail and laid all my options out for me being a new driver, very helpful and patient, great customer service!”

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Posted 5 years ago

Autosaint is rated 2.2 based on 498 reviews