Autosaint Reviews

Name: Autosaint
Rating: 2.23

2.2 Rating 498 Reviews

30 %

of reviewers recommend Autosaint

Company Reviews

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Metrics

2.2

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company and awful insurance I’ve reverently passed my test and went with autosaint as they seemed to be giving us a good cheap deal when my blackbox was installed they said they would email me a link to keep track of it Ive been with them since February and they haven’t sent anything , I worked in a shop and then moved to a full time job because of this they said that I had to pay extra because I was working full time and I couldn’t change my policy to business, they then said I had to buy more miles so when phoned they said I had to pay extra upfront, wouldn’t recommend”

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Posted 6 years ago

“I would vote -1 if possible. I have been an insurance consumer for 30 years and have never dealt with such an unprofessional company (scam). Please do not go with this insurance company. They prey on young drivers. It costs a small fortune to canel the policy, if you are not happy. I am not impressed with how they have treated my daughter at all!”

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Posted 6 years ago

“A pain in the ass company to deal with from the moment you pay, i urge people to spend the extra money with a ‘real’ insurance company who dont mess you around and harass you to buy legal or other covers constantly”

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Posted 6 years ago

“Wish I had read the reviews before taking out the policy. 😡”

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Posted 6 years ago

“Harsh Black Box system, policy got cancelled due to my braking being under their threshold, even though I was braking with plenty of time. I then tested to the system by braking extremely early and slowly, it was showing that it was still under their threshold. DONT USE AUTOSAINT”

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Posted 6 years ago

“Wanted to change my vehicle a month before my insurance policy expired. Autosaint would not help me out and work with me. Instead insisted on applying charges. Terrible customer service”

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Posted 6 years ago

“Worst insurance rob you for 10% of your insurance cost + 60£ fees when cancelling”

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Posted 6 years ago

“After seeing all the bad reviews, people being charged extra premiums and being treated so badly by this company. I cancelled my daughters insurance, not even 24hrs after taking the policy out. I had payed a £500 deposit, they charged me a £60 cancellation fee and £56 for 1 day of insurance I asked the advisor if she could break down the price for me because it obviously didn’t cost that much for 1 day of insurance and she couldn’t tell me, she just said that’s what come up on the computer (durrr). To top it off I’ve got to wait 30 days for my deposit back. Robbing b######s. Feel sorry for the young drivers who can’t get out this scam. Stay well away from these, they are just out for money wish I’d seen these reviews before paying. P.s they also told me that after the 14 days they would no longer be able to speak with me over the phone my daughter is under 18 sounds like their bullying tactics so I wouldn’t be able to stick up for her when they started wacking up the premiums.”

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Posted 6 years ago

“Auto saint is the worst insurer u can pick... I have a black box fitted and have had no problems with it unless I was actually speeding... I'm very disappointed, I decided to change my car... I rang them the day before and they told me it would be £360 just to change my car... they would do this over my last 3 payments... I brought the car the next day... a different story... I had to pay £380 but instead of over 3 months they did it over 2... I've had to pay £240 a month for the last 2 months.... I recommend avoiding this company.... there are so many out there so make the right choose and don't pick Autosaint.... or fresh insurance as it's the same company”

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Posted 6 years ago

“in order to cancel my policy they told me i need to pay £500!!”

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Posted 6 years ago

“Would never recommend this company absolute money grabbers. When my car was in the garage being repaired and also being taken for it's MOT the mechanic drove over the speed limit. For no fault of my own and even though evidence and proof it was not me driving they cancelled my policy 2 days after it's renewal date. Then they have only sent me 1 years no claims bonus when in fact I have 2 but they will not give me this evidence. Utter scumbags. So now for the second time in 1 month I am left with no car insurance and having to fork out money for new insurers and it's all the companies fault. Unfair dismissal and withholding information!”

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Posted 6 years ago

“Completely rubbish Can not be contacted by phone won’t let me press any of the options, it is a good job I have not broken down”

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Posted 6 years ago

“I took out this insurance exactly 1 month ago today. I have had phone calls and emails every day stating that I am speeding and breaking too harsh. I have been driving within speed limits and have been driving under the speed limit to ensure I do not get another phone call. They tried saying I was doing 37 in a 30 when the road was actually 40mph. They have stated that I will be cancelled if I do not change how I drive. Which I cannot change it because I have been driving everywhere at 26 mph because I’m scared they are going to cancel!! I have already paid 500 pound within my first month and they still continue to want more money. I cannot stress to young drivers enough to NOT GO with this company !! I wish I had looked at the reviews because now I am experiencing the grief and hassle myself !! They have told me if I want to cancel the policy it will be 360 pound to cancel. They have rang me up today stating that I have been speeding this week when I haven’t drove my car this week at all, it’s been at home for a whole week. When I asked them where this was they couldn’t tell me and said they couldn’t find the documents. Conning and want to bully young people to pay more money.”

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Posted 6 years ago

“What went wrong? Well the list is as long as my arm but here is my main gripe. Rip off Britain at it's lowest. Took policy out for my son (17) got a fair price for 5000 miles. started paying direct debit to find after 3mths it had increased by an extra £40 per mth, what's this I ask them, reply was they had estimated my son would be going over the annual mileage and that it needed topping up. This was done without my consent so I told them to cancel, and I would pay nearer the time as a 1off payment because I would be paying interest on the extra added. Cost to me, £60 admin, WTF, for doing something I would not have agreed to A*holes. Now they contact me 3 mths later that increase of mileage is needed, ok I will pay. 1000miles £70, 2000 miles £280? what! 4 times the cost but only twice the distance, queried this and that is how they calculate cost.(someone needs a calculator) Paid for 3000 miles @£358 with another admin fee of £60, hey I already paid that can you waiver this (she spoke to manager) NO. This company is only out to take your money, god help us if we had an accident, I imagine they would come up with any excuse to avoid paying. STEER CLEAR OR PAY THE PRICE. I have rambled, but I am annoyed we really are powerless when dealing with companies like this who take and do not give be warned!”

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Posted 6 years ago

“Worst insurance company out there, please do not use these especially if you are a young driver, got my car insured with them at my home address but didn't think it would be an issue that i stay at my grans a few nights of the week to help our out, oh how wrong i was. Before i knew it i had letter after letter threating to cancel my insurance then when i phone them up to try and add my grans address onto the policy i am told they cant insure me for this address and I can cancel for a fee or they're going to cancel on me. Ended up paying over £700 for 2 weeks of insurance. Disgrace of a company, dont make the same mistake i did.”

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Posted 6 years ago

“Absolute shambles of a company, extremely poor and uneducated team who are clearly reading from a script. DO NOT USE!”

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(Car Insurance) - Posted 6 years ago

“If I could give them lower I would. I picked telematic insurance as it is supposed to give me a cheaper premium. I’ve had telematics insurance before, and I’ve had to purchase top up miles , which was around £80 for an extra 1000 miles which I thought was fair. However with these guys it’s a different story. They want to charge me over £240 just for 500 extra miles! This is simply outrageous and disgraceful, not only will I not be paying it, but as soon as my policy ends I will be damn sure to go elsewhere. I’m a student, so to be presented with this price I am both shocked and disappointed to say the least.”

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Posted 6 years ago

“I would never in a million years recommend Autosaint insurance company to ANYONE! It’s taken me over 2 month to cancel my insurance policy, the first time they tried charging me £700+ to cancel it, then emailing them to tell them I’m moving away so it needs to be sorted ASAP, for them not to reply back to my email! Then my sister rang up and they said it would only be £75.13 to cancel but I had to do it, so when I’ve come to ring up after sorting out the time difference between countries they’ve charged me £82! Even though the price is suppose to reduce and they told My sister it would cost no more than £75! Absolute joke of a company and clearly like to take advantage of young and new drivers! Well good riddance AutoSaint you absolute pile of rubbish!! Very shocking customer service!!”

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Posted 6 years ago

“Initially email address and telephone incorrect, still haven't received official documents. Black box fitting is very few dates and times, rude staff and basically told me to cancel the policy! Good, I will spend my money elsewhere!”

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Posted 6 years ago

“I'd give 0 stars if I could, agree with all the negative reviews below (so pretty much all of them) they lie on calls, refuse to send recordings of the calls despite it being law that they have to. Hold your refund after the max days.....because everybody wants to cancel.....I'm still waiting for my money returning after 30 days of waiting! Nobody makes you aware there is a ridiculous overcharge for additional mileage which is more than the initial policy and more than a new quote for 12 months!! Still fighting for my money back over a month later!!”

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Posted 6 years ago

Autosaint is rated 2.2 based on 498 reviews