AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.42

2.4 Rating 1,029 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

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2.4

Based on 1,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 2 star review on 21st January 2025

Marvis

AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

Anonymous

Anonymous // 01/01/2019

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“Very good price”

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Posted 4 years ago

“I was with AXA in Ireland for over 20+ years and it’s great to back back with a provider I trust so well.”

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Posted 4 years ago

“Somebody took a picture of the back of my van from 25metres away and made a false claim against me. It is now 1 year ago and they still haven’t closed the case. They don’t respond to my emails asking for updates or my complaints. It’s not fair that this obviously fictitious claim has cost me money because it’s classed as a ‘fault’ accident until the case is closed. No evidence against me, no witnesses, no damage to my vehicle, no dashcam footage. Just one persons dreamt up story so they could get some money during lockdown. This is a disgrace.”

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Posted 4 years ago

“Delayed payment of insurance claims and paying of insurance claims not according to their policies! Please do not take insurance from AXA if you do not want to be stress!”

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Posted 4 years ago

“Terrible. Involved in accident in October. Someone hit me from behind and they wrote my car off. Currently 26th of January and Axa still haven’t paid me the settlement. Don’t respond to emails, make me promises on the phone and then go ‘radio silent’ on me when I chase them up. I’ve been without a useable car for 4 months now! Causing endless amounts of stress. Worst company I’ve ever dealt with. Case still not settled and I have no idea what to do. Never use this company!!!”

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Posted 4 years ago

“The other driver admitted full responsibility and agreed to pay after a crash. I registered claim with my insurers Axa. Axa failed to arrange salvage collection and valuation and not progressed my claim as they said they would. After 3 months of emails and phone calls to Axa my wrecked vehicle is now being charged storage costs waiting for Axa. Still no response from Axa.”

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Posted 4 years ago

“Absolutely awful! A claim that should be so simple is anything but. I had an accident with a deer end of last year. Still waiting for them to agree settlement figure. Complete joke of a company”

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Posted 4 years ago

“Had van cover of 9 years NCB which I took to axa 5 yrs ago. I renewed online I ticked the box saying no NCB as I wanted to put this on another vehicle. I got e mails asking me to mirror my NCB !!! I contacted them to explain got nowhere they even said could I tell them where my NCD was. Ok it was on the van you insured the last 5 years you know that. Irelevant as I am not using it anyway. To sum it up my policy is £276 . Because we cant transfer your NCD we will have to charge you , wait for it £438.0 extra. So you want me to pay you £438. For something I never asked for. Then you blame the computer. DONT TOUCH THIS BUNCH OF IMBECILES STEALTH PRACTICES. Insurance duly cancelled. I have and my partner or family never made a claim . More cancellations to come from my family . I am making complaints to every authority I can. Time we all stood up to these practices.”

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Posted 4 years ago

“I haven't even used their service yet, and I wont be. I'm looking into health insurance and wanted to look around and genuinely get a feel for what my options where. I have several pre existing conditions and was explaining this to the dude that I was speaking to over the phone. Instead of telling me they don't cover pre existing issues at all, which is completely fine, I just wanted to know whether or not they did. Instead of a simple no and that this was the right company for me, he accused me to trying to commit fraud. I just wanted to know what they would and wouldn't cover but instead I was accused of conspiring to commit a crime. I'm absolutely appalled.”

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Posted 4 years ago

“Terrible company. They mis-sold me a policy then when I had to make a claim refused to honour the agreement. Have used every trick in the book to not pay out and excuse even when it makes absolutely no logical sense. Have lied to me, abused me, insulted me, put me through years of hell because of their corporate greed. Gone to ombudsman but should not have to. Around 25k out. They should be jailed for fraud.”

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Posted 4 years ago

“Dire,dire,dire.You couldn't pay me to reinsure with AXA.Hours and hours spent on the phone,most of which on hold, attempting to resolve issues after an accident.No interest in helping to recover losses. Only interested in payment for insurance and then no customer service.Avoid at all costs.I would happily pay double or treble their quote to be with an insurance company that cares.”

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Posted 4 years ago

“Terrible customer service. Can only concur with others. Had a 2.5 hours wait to speak to someone and then they weren't the 'right department' and were downright rude. AVOID”

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Posted 4 years ago

“No customer service number only premium line”

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Posted 4 years ago

“Very good customer service ,quick and easy”

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Posted 4 years ago

“Hours wasted waiting in phone queues waiting to speak with someone. Absolutely terrible way to treat customers.”

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Posted 4 years ago

“No service. No help. No contact. After years of being Axa customer when my husband had an accident his claim wasnt processed. We struggled to contact anyone - tried phone ( hours on hold), email, facebook. Once managed to get to someone, they kept saying they will contact us about repair and courtesy car next day and they never did. So had to start again. Waited 2 weeks for courtesy car considering my husband needs a car to commute as workplace unaccessible otherwise. I was days before labour and needed a car in emergency. Do not use them as you will not get help when needed even if it saves you few pannies. We will never use Axa insurance again.”

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Posted 4 years ago

“Have had an ongoing claim with AXA for the last 12 months, for a motor accident that was not my fault. It took seven months and a formal complaint before they took a full statement and eight months for a damage accessor to take a look at my car. Their complaints department have accepted that they have not provided an acceptable level of service and I have now had to escalate to the Financial Ombudsman. Don’t believe the good reviews, they are only from people who have not had to claim on their AXA insurance. This company is disgraceful, when you need to call upon the insurance service that you pay have paid for, with your hard earned money, they mess you about. In my case they have now just said they have closed my initial claim because the other party no longer disputed the liability and have advised that I will need to start a new claim to get my car repaired. I’ve spent over an hour on hold trying to get through to them, they don’t respond to emails and they will delay your claim in the hope you just go away. Avoid this company if you are expecting a reliable insurance provider!!”

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Posted 4 years ago

“Totally useless company. 2 months waiting for a repair to my property following a break in. I eventually had an assessor arrive and the following day I was told it would take a further 6 weeks to carry out the repairs. I said this was not good enough and I needed it quicker. to date I have no response from either AXA or their agent. Just woefully poor service, if fact no service at all.”

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Posted 4 years ago

“Straight forward process on their website... didn't take long to complete the formalities.”

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Posted 4 years ago

“Very good website easy to use covered my needs at a very competitive price. Documents available in a few minutes. Would definitely recommend.”

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Posted 4 years ago

AXA Insurance is rated 2.4 based on 1,029 reviews