AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.41

2.4 Rating 1,049 Reviews

36 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 16th April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs not worth the hassle if you need to claim Someone used me to stop 3 weeks ago, so non fault. Not heard a thing since i reported it, must have spent 15hrs of my life to date trying to speak to people, i have supplied all information to date, not bothered chasing the other party, not bothered getting my car looked at and not bothered getting my injuries sorted either, if your rich, great you pay for everything and then they will reimburse you when or if they can be bothered to do anything”

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Posted 5 years ago

“A complicated , too many ‘Get out clauses ‘. Too interested in getting your complaint heard but not interested in giving a fair and transparent service. For £90 a month I expect far better. Do not recommend.”

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Posted 5 years ago

“It's still ongoing and no further forward than we were 7 weeks ago. Dreadful service and painful having to repeat myself so often.”

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Posted 5 years ago

“I had health insurance through my work with Axa. When I tried to get seen by a specialist they just kept sending more paperwork to be completed by the GP which cost me £40 each time. After the 3rd lot of paperwork the GP advised that Axa never pay out unless you have an MHD policy. (Medical History Disregard.) This means that even if you have never suffered from something before, because you cannot ever actually prove that, the medical insurance is useless without MHD. I have cancelled my policy and saved the tax from this useless 'benefit'!”

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Posted 5 years ago

“No option to go lower than one star. DO NOT BOTHER. Quick to take your money but when trying to get hold of claims department be prepared to wait over an hour and when you finally think you’ve got through they hang up!!”

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Posted 5 years ago

“Worst insurance ever. Would not pay. They ask for all kinds of docs to submit but in the end, they would not pay by say it's not included in the policy. So basically every single CS doesn't know what they are doing.”

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Posted 5 years ago

“What went wrong everything from calling in October 2019 till this day still trying to avoid paying out, coming back with offers a 3rd of the quotes these scammers are a joke why this company still exists I will never know they should be closed down and all money returned to the customers. Take a insurance out with anyone apart from AXA you got more chance getting a reply from a company on the moon, they will avoid paying out, it is a disgusting corrupt company how the MD is still there amazes me with the amount of complaints they receive daily he don't seem to give a dam like the rest of the staff who are very limited with knowledge and looks like TRAINING is a swear word, politeness and caring about customers to get repeat business you will get none of that just some dunce on the phone that can barely speak that's if you wake them up. AVOID AT ALL COSTS YOU WILL NOT BE PAID OUT JUST ROBBED WITH A FEW POOR EXCUSES THROWN IN. ALL POTENTIAL CUSTOMER DO NOT BUY INSURANCE FROM AXA.”

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Posted 5 years ago

“Given them one star as it doesn't go any lower. If you are a small business stay well clear. AXA and their loss adjusters have one purpose and that is to avoid paying out or limiting your claim. As a small business they assume you will not have the funds to make a legal challenge when they dump you. Don't assume the Financial Ombudsman Service will come to your aid they have no commercial awareness at all although can sort your washing machine claim or ppi claim. Record and photo/video everything and record every conversation.”

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Posted 5 years ago

“Never get positive response. People handling case were very rude from the beginning of 1st call. It took 3 months to here no from them at last they said they close the case because I have withdrawn it. I feel cheated not because I did not get any claim but because the way they handled it.”

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Posted 5 years ago

“C22089437 Awful company to do business with. They try anything to delay their claims. Constantly lie to you. You contact senior management and any complaints ignored. They dont care about customers just your premiums.”

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Posted 5 years ago

“Two bad experiences is two too many, and that's exactly what we experienced with AXA home insurance. First involved the loss of a ring, which involved long and unpleasant conversations with AXA before receiving the payment which was clearly due to us, the second concerned a claim for storm damage to a fence which one part of the policy says it covers and another says it doesn't. Deliberate or not, it's a sneaky business practice which confirms my view that AXA insurance is not worth having. I have lodged a complaint, but with very little hope of receiving an honest response.”

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Posted 5 years ago

“Would never use Axa again for car insurance. Terrible customer service, can never get through on the phone and they dont return your emails.”

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Posted 5 years ago

“Think very carefully before taking out insurance with Axa. It may be cheap but that is because you get nothing when you make a genuine claim. Check the small print.”

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Posted 5 years ago

“Just to say was going to have medical travel insurance with AXA but having read reviews don’t think I’ll bother, they sound a nightmare of a company, and me thinking because they were a big long time company they would be ok.”

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Posted 5 years ago

“A terrible morally corrupt and ethically fraudulent crowd of business bandits, who would rob you off your last penny. Peddling misery and financial hardship. Avoid at all cost.”

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Posted 5 years ago

“Had an accident last August still not heared anything back keep ringing call centre is rubbish an appuling time you have to wait if you can get though”

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Posted 5 years ago

“Seems competitive insurance until your involved like me where I was rear ended by a careless driver speeding in snowy conditions,there paralegal senior sounded like a bumbling teenager who made false comments ,this company who juggle millions in a lucrative business have no moral obligation to defend any of there clients if there is any resistance from the opposing site & only do what's financially viable to them, hopefully a pattern will eventually emerge and the trading standards will look into it.”

Helpful Report

Posted 5 years ago

“Never in my life took time to write a review untill I joined axa .. Call times are like nothing I’ve ever experienced.. staff clearly don’t want to be they’re attitudes are appalling, copart using sales pitch to make offer for total loss 4 hours after incident without anyone even seeing a photo. Endless promised call backs. No ownership or problem solving skill whatsoever.. avoid at all costs everyone on here aren’t lieing!!!! Also few months back they sent repairs team to fix a key and ended up snapping the key in barrel making situation 100% worse.. new barrel was fitted with old car key mismatched a new key soldered together claiming to be a genuine part that’s currently with ombudsman and so will my accident claim be soon by look of it.”

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Posted 5 years ago

“Been with AXA for years and made one claim. Our car was robbed in Barcelona, my wife was being chased across a car park. I ran over to see what was going on. Whilst I was in pursuit 3 bags were stolen from the car. AXA refused to pay out as I didn’t stop and lock the car before I gave chase. I am disgusted with them. It took 4 months for them to eventually tell me I was getting nothing”

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Posted 5 years ago

“Endless waiting times + missing money I'm in contact with AXA since October and now end of January the process is still going on. I've send countless messages and everytime you wait days, if not weeks till you get an answer. Sometimes with the same information you had already thrown at you again. The worst thing tho is that they don't want to pay me back all the money from my car rental, although the damage is clearly listed as covered in the document I received when signing the contract. It's dissapointing. Never AXA again.”

Helpful Report

Posted 5 years ago

AXA Insurance is rated 2.4 based on 1,049 reviews