AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.41

2.4 Rating 1,049 Reviews

36 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 16th April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t bother buying car insurance from AXA. Someone drove into my door and before they received my incident report, they deemed the fault tobe mine.”

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Posted 4 years ago

“FROM OUR TORRID EXPERIENCE AND UNDER TWO YEARS LATER WE ARE STILL STRUGGLING TO SETTLE FOR ONE EXPENSIVE ITEM OF OUR CLAIM. WE WOULD NEVER RECOMMEND THIS COMPANY. IF YOU HAPPEN TO HAVE A MISFORTUNE OF HOME BURGLARY THEN FROM DAY ONE EMPLOY YOUR OWN ASSESSOR BECAUSE THE LOSS ADJUSTER SENT BY THE INSURANCE COMPANY WORKS FOR THEM. AFTER FIVE MONTHS STRUGGLE TO GET OUR CLAIM SORTED WE WERE NOT GETTING ANYWHERE. AS A MATTER OF FACT WE HAD THE IMPRESSION THEY WERE TRYING NOT PAY FOR OUR CLAIM AND MADE US FEEL AS IF WE HAD INSTIGATED THE BURGLARY. ONCE WE EMPLOYED OUR OWN ASSESSOR THE TONE OF THE COMPANY CHANGED AND HE MANAGED TO GET US MOST OF THE CLAIM EXCEPT ONE ITEM WHICH WAS QUITE EXPENSIVE. WRITING TO THEIR CEO WAS A WASTE OF TIME.THEY AGREED TO PAY SOME COMPENSATION AS TO THE WAY WE WERE TREATED.ONE OF THEIR COMPLEX CLAIM PERSON ON THE PHONE AGREED THAT BECAUSE THE ITEM WAS EXPENSIVE, THE INSURANCE COMPANY ARE RELUCTANT TO PAY. WE HAD PREMIUM INSURANCE COVER AND UNLIMITED SINGLE VALUABLE ITEM. WE ARE NOW TAKING THE MATTER TO THE FINANCIAL-OMBUDSMAN.”

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Posted 4 years ago

“In June 2019, there was an alleged claim against my partner that he had hit someone else’s car. It was a false claim and a clear case of mistaken identity as my partner was nowhere near the scene on the date of the alleged accident. My partner has a liable witness to prove this. AXA also sent an Independent engineer to inspect his vehicle and the report stated that the car is perfectly fine and has never been involved in an accident. The third party has no evidence that my partner’s car was involved in an accident yet AXA has still kept the claim open. We are constantly on the phone to AXA to help us close the case so that we can carry on with our lives but AXA keep giving us the same excuses. The fact that AXA has been unhelpful in assisting my partner (bearing in mind that he has never missed a car insurance payment) has caused a great deal of stress for him and my family and has caused a huge financial burden.”

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Posted 4 years ago

“Absolute thieves steer clear spend hours and hours on the phone trying to pay them because it's the only option then charge £25 because it's not paid on time”

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Posted 4 years ago

“Cancelled my insurance because they said they didn't receive payment. I went to my bank and they told and showed me that axa took payment then refunded me back a day later. I was driving about for 4 months not knowing I hadn’t insurance. Also a year before, I had an accident and they failed to act and I was then being took to court by the people I caused damage to they’re property because axa wouldn’t act in time and pay out.”

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Posted 4 years ago

“I have been dealing with Axa for one year had a problem with my direct debit rang up numerous times to explain the problem I cancelled my policy ,Unprofessional rude incompetent , Definitely would not advise anyone To use this company.”

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Posted 4 years ago

“I’ll never go with axa again. If it wasn’t for the ombudsman, I don’t know what would have happened.”

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Posted 4 years ago

“Se seriously horrible service, you have to call them 15-20 times they still don’t do there job. Called them last week and they were rude and sarcastic and they blame everything on coronavirus... I mean common man It’s a house insurance and they work from home !!! Same as everyone else and we are not rude back to neither our colleagues or clients ... would never recommend this in a million years”

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Posted 5 years ago

“Fraudulent trading practices. Fraudulent 5 star reviews. If there was ever proof that the devil exists it's this company. Don't bother taking your complaint to the Financial Ombudsman Service (currently being advertised on LBC Radio) they are a tax payer funded bunch of corrupt mobsters and ill educated morons placed there to drain your time and energy and stop you getting your money back from these monsters. Go straight to small claims court and try your luck there. https://www.gov.uk/make-court-claim-for-money Also consider writing to the current board of AXA: Jeremy Peter Small Robert Becker Debra Jane Davies Claudio Gienal Peter Frank Hazell Michael Richard Jackson Laurent Matras Mark Andrew Pain Johnathan Paul Walker Johnathan Scott Wheway All of these animals share the same correspondence address and need telling what for : 5 Old Broad Street, London, EC2N 1AD”

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Posted 5 years ago

“Joke discussing customer service do not want to help out and win your case even though it was my fault joke joke joke”

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Posted 5 years ago

“The customer happy with their AXA car insurance is in for a surprise. Maybe the insurance seems cheaper now but wait till there's a claim. We had a minor car accident, hitting a stationery car while pulling out of a parking space. A couple of small dents resulted to the stationery car with no damage to our car. AXA with the claim going in from the dented car owner have increased our car insurance by 75%. And this is also at a time of crisis due to the Coronavirus. We're on lockdown and on 80% of our salary. AXA are greedy profiteers. AVOID!!!”

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Posted 5 years ago

“How to take money from us for insurance - they love it ! That to give back money - so they immediately phones do not work, and the online form does not work !!! I do not recommend anyone to contact them ! Maksim Ankov. Police number : 500323293. 30/03/2020”

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Posted 5 years ago

“One off the worst insurance companies out there please try to avoid at any cost. I had an accident as soon I phoned axa insurance they told me to take the blame for the fault without Evan having to hear my side off the story and During the whole ordeal They where rude unprofessional unhelpful and most off there engineers are soo rude it’s was unbelievable. I have a fully comprehensive insurance policy with axa when it came for them to fix my car they told me to find my own repair shop which I did and when I asked regarding the payment they become very rude please avoid at all cost it’s not a good insurance company waste off money”

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Posted 5 years ago

“Extremely greedy & unprofessional. No regard to customer loyalty and/or longevity!”

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Posted 5 years ago

“Terrible customer service, case handler is absolutely rubbish, no response or letters as promised. I have been past from pillar to post. They had forgotten about my claim and are now trying to pursue the cost from the third party almost 2 years later. Avoid at all cost!!!!”

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Posted 5 years ago

“Like many others AVOID AVOID AVOID They haven’t settled 2 vehicle claims and a third party property damage. Quick to take the money - but what’s the point, if they don’t pay out ( when you need them to )”

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Posted 5 years ago

“Avoid Avoid Avoid.”

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Posted 5 years ago

“This is the worst customer experience I've ever had. I cannot believe this company is still trading. Clearly the employees of this company are trained to lie and deceive people and do everything they can to avoid paying out on claims. I am owed £400 by AXA and almost 18 months on I am still waiting on the money. They do not even bother replying to the Financial Ombudsman. Become a customer of this insurance company at your peril. The owners of this company are disgusting animals and should be struck off companies House and imprisoned for fraduelent trading practices.”

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Posted 5 years ago

“They do not call you back when they say they will, still waiting to get my sons car back on road since mid Dec 2019 but they are happy to take £1200 for his premium, they also take well over an hour sometimes to answer the phone my average wait is 43 minutes. Shocking keep well from them”

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Posted 5 years ago

“Customer service very poor Been waiting one hour in the line After they end the call”

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Posted 5 years ago

AXA Insurance is rated 2.4 based on 1,049 reviews