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AXA Insurance Reviews

2.4 Rating 1,011 Reviews
37 %
of reviewers recommend AXA Insurance
2.4
Based on 1,011 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5

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AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 26th October 2022
Anonymous
AXA Insurance 1 star review on 4th October 2022
Ronnie McBride
AXA Insurance 1 star review on 14th March 2022
Ahmed Gharib
AXA Insurance 1 star review on 19th April 2021
Anonymous
Anonymous
Anonymous  // 01/01/2019
Simply the most awful, soul destroying, outright painful experience I have ever had the displeasure of enduring. Shockingly terrible service, hidden charges left right and center and a policy agreement I wish I had never ventured into. I cannot stress enough how you SHOULD NOT GO WITH AXA! I am begging you, for your own sanity. When I was injured in a non fault car accident because someone went into the back of me - AXA were nothing short of useless. I called, claimed, car was collected by a tow service AXA sent to me - so far, fine. 3 days later, my car is AWOL.. I call AXA RELENTLESSLY - they have NO idea where my car is. They insist someone is coming to my home address to value the car to determine if it's a write off, but the car wasn't at my house, they had it towed and it hadn't arrived at the garage I was TOLD it would arrive at, and they are none the wiser as to where it is. After hours and DAYS of my time wasted tracking it down, I am told it's written off. Now the single most infuriating thing with this experience? The utterly ridiculous holding process. Each time myself or my mum rang (we did this so we could call at all different times of day) we were kept on hold for exactly 20 minutes each time before someone answered (with the same ONE song on loop, which is enough to send the most calm person INSANE). When we confronted them with this and that it is clear they are watching our call sit there for 20 minutes before answering, they had no response, and didn't even try to defend themselves. This is just one of the awful experiences I have had during my policy with AXA, but all center around genuinely TERRIBLE service, like so bad my mind honestly boggles. My claim above had about 6 different people dealing with it - Sue rang me after I had been told by Sam to e-mail Bill, then Bill called me because of my phone call with Sally, who called me before Sue did, but Sally didn't update Sue, so Bob rang me instead. Sound ridiculous? Yes, well this is an unbelievably accurate account of my experience with AXA. If you want to have endless unanswered e-mails and to be sent crazy listening to the same hold song for 20 minutes each time you try and call, then AXA are the ones for you!
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Posted 9 years ago
I'm insured fully com and a car hit my rear bumper out side of my house . The claim is taking so long to be dealt with and it feels like it only move forward if I phone up to complain . Never again will I deal with them and they only got 1 star cause I couldn't give lower
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Posted 9 years ago
Had to make a claim after returning to my vehicle to find another car hold rolled down a hill into it. Despite providing all the required information, including contact info for owner of the other car the claim is still nowhere months later. Awful communication from AXA who failed to make contact at any point, including when they outsourced the claim to another company. In the end I have cancelled the claim, paid for repairs myself and moved insurers. I will never use axa again.
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Posted 9 years ago
When you take policy with Post Office or M&S or other Hight Street big names always check if it's not underwritten by AXA Insurence. Absolutely bad service, would never pay out, will treat you like you are a criminal. You will spend £100 on communication with AXA by post as all post must be send next day delivery. Do not bother to complain because it will go to the person you complained about. Absolutely unprofessional service.
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Posted 9 years ago
Wouldn't even give it a star rating at all but have to because of how bad they where/ are its been 120 days since my accident and they have never contacted me off there own backs absolutely shocking.
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Posted 9 years ago
rubbish service
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Posted 9 years ago
Just wait till you have a claim then you will be in the same boat as me Customer reviews are great but wait till you make a claim awful company to deal with the claims department just transfer you to Jack. Amy , Lee and who ever l had heart attack spent £1100 they have offered me £420 do not insure with this company .
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Posted 9 years ago
DO NOT USE THIS COMPANY!!! Took out AXA Damage Refund Insurance for our car hire in Alicante, Spain via the website - booking & payment process very easy, however we were victims of car vandalism by a group of youths whilst our car was parked overnight so processed our claim upon our return to the UK. Their policy states "Once received, we will be in a position to give further consideration to your claim and will be in touch with you within 5 working days of receipt of your documents.” Nearly 4 weeks later & countless emails we have received no update on our claim & they only operate via internet so you are unable to chase or discuss; they just send you an automated email saying they received your email & have attached it to your case number but nobody responds to your query or request. Applalling customer service, sorry no customer service at all. So frustrating that we are victims and are being completely ignored by the company who have been paid to help us.
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Posted 9 years ago
I have completed a claim in April 2015 which took them 5 ( !!!) months to complete !! On Sept 2,2015 after many emails I sent to them they confirmed the case and promised to wire the money ( 688 pounds /1040 USD) within the next 10 working days. On Sept 21 still nothing arrived -I called the customer service AGAIN and they told me that they don't know what is going on and that financial department will get back to be within NEXT COUPLE OF WEEKS!!!! What a FRAUD! If you don't want to spend hours on the phone , and wait for your money forever- please avoid AXA insurance! Also, please note that customer service center located somewhere in India so sometimes you can't clearly understand them and most of the cases they reply to your emails 1 week after with NO ANSWERS!!
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Posted 9 years ago
It's about time Axa changed its policy about being in an accident with an uninsured driver.This happened to me in the past and I lost my no claims bonus and the excess on my policy even though I had all the drivers details and the accident was not my fault. I also had fully comprehensive insurance. I changed my insurance company after this.
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Posted 9 years ago
axa took my money refused my insurance until I give written proof, 0f my no claim bonus as a result I lost two months of my insurance
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(Car Insurance) - Posted 9 years ago
Please note Badal was my friend and neighbour and I helped him with his insurance online. Sadly Badal passed away in February (His son advised you of this). If there is any way you could stop the emails addressed to Badal I would be grateful. I have only rated everything poor in the hope this gets more attention. Thank You Phil Methven
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(Car Insurance) - Posted 9 years ago
Pure rubbish.
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(Car Insurance) - Posted 10 years ago
AXA Insurance is rated 2.4 based on 1,011 reviews