AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.39

2.4 Rating 1,137 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

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Metrics

2.4

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 5 star review on 27th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't bother with this insurance company. I have been waiting over nine months for my car to be repaired. Trying to get through to them is a nightmare they keep you on hold for over a hour then when you get to speak to someone they tell you one thing then pass you on to another department and you still don't get the problem sorted. I would have given them no stars the whole company is a joke don't waste your money or time on them.”

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Posted 2 years ago

“The worst customer service. I am trying to reach them over a month and still no proper reply. Definitely do not recommend this insurance company. Never again!”

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Posted 2 years ago

“Szybko i prosto super”

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Posted 2 years ago

“Good price and straight forward.”

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Posted 2 years ago

“Worst customer service. Poor cooperation to the customers and no response for any emergency service. Incorrect documents provides for cancellation.”

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Posted 2 years ago

“The worst customer service ever. They simply don't respond when it comes to claims.”

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Posted 2 years ago

“Very poor customer service call backs consistently not honoured and formal complaint totally ignored. Conflicting infornation provided constantly. Passed from pillar to post on the odd occasion i did get through. Awful company to deal with.”

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Posted 2 years ago

“Took Axa insurance out for a trip to Thailand in March 2022. Three days before I was due to go, I contracted Covid.,so was unable to fly. I made a claim, and was asked for the usual evidence (Flight ticket, policy number, evidence of Covid, airline letter of non-flight etc) They continued to ask me for the same documents over and over, even though I had already supplied them. Finally, they said "We possess all of the documents we require. We just need to check through everything, to see it is all in order" The last email I received was over two months ago, and absolutely nothing from them since, despite me having written several emails to them. Their policy seems to be to take your money quickly, then forget you. I am now in the process of going down the legal route to chase them. How can they still be in operation, blatantly ripping off customers? PLEASE DO NOT USE THEM!!!!!!!!!”

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Posted 2 years ago

“Falsified test results of Tesla Model S fire for their own benefit. Sickening to see a company falsify safety information.”

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Posted 2 years ago

“My experience was with AXA global health insurance in Egypt. My experience is summarized in two main points. 1. The claim department is a disaster, every single claim that i have presented since January has been rejected, with lame justifications. Conclusion, they oversold their reasonability of handling legit claims. 2. No body moves unless the top management interferes! so Egyptian! I encourage each and every person wants to deal with AXA to think a hundred times, they are a waste of money, reflects nothing close to what they sold me during the sales phase and are definitely among the lowest performers in the market (at least to me. They never even opened an investigation to understand what has happened.”

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Posted 2 years ago

“its been 3 weeks since the crash (wasn't my fault) I have had no contact back about my claim or about a courtesy car I've called multiple times and all I get back is that someone else will be in contact and nobody does, DO NOT get your car insurance with this company”

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Posted 2 years ago

“Had a axa insurance insured vehicle damage my van 2 months ago , axa are basically ignoring me since”

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Posted 2 years ago

“Using AXA insurance for long time. Very trustable company.”

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Posted 2 years ago

“(((((( OVER 2 MONTHS CAR-LESS))))))) reported my car for a claim, 16th june , todays date 18th august , still no curtesy car, or sign of my own returning back to me, when asked "no time frame is given for the return of a car" basically meaning when ever we are ready, could be more months of buses , trains and taxi's, that reflects on my working day, not the best service , i think that covers a good customers review on customer service, price delivery, returns and fefunds,”

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Posted 2 years ago

“Really nice insurance company nice people to deal with and great prices also set up your account on there website so you have your documents to hand when ever you want”

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Posted 2 years ago

“Easy purchase of policy. Competitive price and quality cover”

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Posted 2 years ago

“Fairly quick response in answering my call and giving full and concise details that were requested on my proposed car insurance”

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Posted 2 years ago

“You have had my wrong address for the past 9 months which has meant I have not received my bill nor any reminders. Instead of contacting me via email or phone you send a 'poursuite', again to the wrong address. I find out only because i receive notifications from the PostOffice and then the Poursuite office had the courtesy of telling me who it was from. I have spent over an hour waiting online to try to talk to somebody about this confusion only to listen to, quite frankly, awful music and have no help. Finally i find a QR code somewhere in 'myAxa' and pay 'my dues', despite it saying that i cannot pay and have to call the hotline number. I am also able to change my address myself and will be looking to change my insurance and to leave AXA. A company who seems to skip to inhumane manners to receive money before simply contacting their customers and whereby it is completely impossible to speak with anybody about this matter.”

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Posted 2 years ago

“I was previously insured by AON, 100X better. With Axa I get asked for bills for expenses that were already validated by the social security, I don't see the purpose, if the expense was validated by the social security? With people not seeing the request for bills, other people not finding back their bills, they end up with this trick not reimbursing many people, that's so vicious”

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Posted 2 years ago

“I got Covid-19 while traveling in Barcelona, Spain. AXA did not honor the active policy I purchased from them, instead telling me, after an Epiphany of phone calls, that I've to pay for all health services and then tbey'd refund me once back in the US, uhich is beyound absurd: How much corruption has to be around to understand that it's insane?”

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Posted 2 years ago

AXA Insurance is rated 2.4 based on 1,137 reviews