AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.44

2.4 Rating 1,011 Reviews

37 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

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“Late reply. Unco oprative. Approve bit by bit .delaying the process.if you dont call and follow your test approval they reject all for one rejected test. Speaking with them does not solve you problem at all. Dont recommend it at all”

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Posted 3 years ago

“Hit an animal on a country road aat 222:00, informed AXA the next day, 3 days later a company called Copart picked the car up to then hold it in a yard for 7 days. AXA said I couldn't have a courtesy car unless it was deemed repairable by Copart. After several phone calls and in answered emails, Copart eventually said it was deemed repairable, AXA then informed I still couldn't have a courtesy car until it was picked up by the garage that was going to do the repairs. Was phoned the next day by fix auto network to arrange the collection and repair of my car, told the garage that would fix my car would be in touch. 2 days later, car still in yard as AXA hadn't given COPART permission to release car. It has now been 2 weeks since my accident, still no car, still no courtesy car, and garage believes they will get my car tomorrow, but has no idea when car will be fixed as it will depend on IF they can get parts. It's a Mazda 3 not a limited edition Bugatti. Avoid AXA at all costs, they completely do not care about customer service.”

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Posted 3 years ago

“Great rates quick and easy forms”

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Posted 3 years ago

“Really helpful patient company with customers at the centre all of the time .open honest and trustworthy no pushy salespeople”

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Posted 3 years ago

“So easy to buy”

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Posted 3 years ago

“Very easy to use and, clear to understand, good value cover, with a famous and respected insurers.”

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Posted 3 years ago

“If I could give less than a star I would. I had my accident over a week ago, noone has been to collect my car or even requested pictures of the damage. I was hit in the back by a hit and run and AXA have BLAMED ME? Saying I’m fault when it was a hit and run and they simply can’t get the registration of the other driver so they blame me. Tragic, unprofessional, do NOT reply to emails, I had one phone call to explain the incidents and they immediately sent a letter stating I was at fault although they hadn’t even investigated. POOR”

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Posted 3 years ago

“I have been a customer for close to 10 years, Axa cancelled my policy without informing me, I renewed via phone call on 28/5 where I paid the deposit & first month upfront, at this time I informed the CS rep to change my account direct debit over as I had closed the original. I was told this had been done.. I thought no more about it. My car broke down on 19/10, when I rang to enquire about breakdown service I was told my account had been cancelled but could not be told why? Resulting in my car being towed/ compounded which I then had to pay €120 towe charge myself to get my car back. I contacted Axa to try and resovle this who informed me the policy could not be re-instated and I would need to start a new policy and pay the deposit etc AGAIN! Still nobody can actually tell me why the account was cancelled I am assuming the DD was never changed over, there is a phone record of the conversation on their database should they wish to check facts. I received 0 txts, 0 calls, 0 emails & 0 letters for the cancellation. Disgraceful. No claims bonus letter, please & thanks!”

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Posted 3 years ago

“I Had a false claim against my car insurance which AXA customer services sorted but also honoured my policy details whilst they investigated the claim. The claimant had said that they had spoken to me but this was proven to be not the case by Axa”

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Posted 3 years ago

“Really good customer service, didn’t have to wait on hold for 20+ minutes and sorted everything out quickly.”

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Posted 3 years ago

“Held my vehicle in a breakers yard in Belfast for six weeks for assessment and then informed me I would have to do the repairs myself had to almost beg for a car to get me around that they only give me for two weeks so don’t be fooled people what AXA insurance say they will do for you”

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Posted 3 years ago

“I used AXA insurance for my car last ending this year September. He company have very competent and likeable staff.Though I chose another company within the group, I will always recommend AXA for it’s politeness and good customer services”

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Posted 3 years ago

“I have been trying to contact AXA for the last couple of days! I had an accident 3 days ago. My car is still at the compound it was towed to. Not even arrived at the garage. I do not know if it is repairable or what??? The Garage say they haven't received authorisation to collect the car. They suggested calling AXA. What a joke!!!!! I am on my sixth phone call now. Each time, I am cut off, when the person i am talking to is in mid-sentence! You would think they would call me back, right? No, they don't! I pay for a courtesy car, but i am having to get taxi's to and from work. Until the garage receive my car, to assess the damage, they cannot allocate me a courtesy car. I literally do not know which way to turn. I WOULD NEVER, EVER USE AXA AGAIN!”

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Posted 3 years ago

“Good prices but they will give you a hard time. The online changes you do are not been processed.”

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Posted 3 years ago

“We are still stuck at the side of the road 33 hours after reporting our breakdown to axa. Phone calls not returned, Axa suck.”

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Posted 3 years ago

“Very good service and easy process”

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Posted 3 years ago

“This says it all. Two years of stress and sleepless nights for my complaint and thus claim to be fully upheld and still AXA ignore everything...even the Financial Ombudsman! Hello, I take this opportunity to confirm that my offer has expired. I take this opportunity to remind you that you are bound by the terms of the Final Decision made-out by the Ombudsman. I require payment of the full balance no later than noon Friday 13 August 2021. If AXA does not pay the full balance by the said date then I will commence legal action. AXA will be liable for my costs, fees and any other court fees thereto. I also require from the AXA CEO a full and complete apology for your utterly atrocious, dispicable and totally unprofessional conduct. Thank you.”

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Posted 3 years ago

“Asking for refund they say no.i didn't use the service still no refund. Don't book here.”

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Posted 3 years ago

“WORST POSSIBLE CHOICE for insurance for ANY COMPANY. You make the life of patients hell. You cut off coverage for prescription in the middle of a treatment. Each visit to the doctor requires minimum 3 hours to get approval. WORST HEALTH INSURANCE EVER”

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Posted 3 years ago

“Iam so angry i book car and insurance from this company AXA i came in Lisbon to pick my car then they told me this not insurance with us u need to do again i ask for refund they say no. Conclusion they took my insurance i never use plus fake page on Internet plus no hood customer service.never again. AXA enjoy my money fake company”

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Posted 3 years ago

AXA Insurance is rated 2.4 based on 1,011 reviews