AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.44

2.4 Rating 1,011 Reviews

37 %

of reviewers recommend AXA Insurance

Company Reviews

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2.4

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

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“Easy purchase of policy. Competitive price and quality cover”

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Posted 2 years ago

“Fairly quick response in answering my call and giving full and concise details that were requested on my proposed car insurance”

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Posted 2 years ago

“You have had my wrong address for the past 9 months which has meant I have not received my bill nor any reminders. Instead of contacting me via email or phone you send a 'poursuite', again to the wrong address. I find out only because i receive notifications from the PostOffice and then the Poursuite office had the courtesy of telling me who it was from. I have spent over an hour waiting online to try to talk to somebody about this confusion only to listen to, quite frankly, awful music and have no help. Finally i find a QR code somewhere in 'myAxa' and pay 'my dues', despite it saying that i cannot pay and have to call the hotline number. I am also able to change my address myself and will be looking to change my insurance and to leave AXA. A company who seems to skip to inhumane manners to receive money before simply contacting their customers and whereby it is completely impossible to speak with anybody about this matter.”

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Posted 2 years ago

“I was previously insured by AON, 100X better. With Axa I get asked for bills for expenses that were already validated by the social security, I don't see the purpose, if the expense was validated by the social security? With people not seeing the request for bills, other people not finding back their bills, they end up with this trick not reimbursing many people, that's so vicious”

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Posted 2 years ago

“I got Covid-19 while traveling in Barcelona, Spain. AXA did not honor the active policy I purchased from them, instead telling me, after an Epiphany of phone calls, that I've to pay for all health services and then tbey'd refund me once back in the US, uhich is beyound absurd: How much corruption has to be around to understand that it's insane?”

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Posted 2 years ago

“Axa doctors ask if you ever had a bacterial infection in the past, given your decades of existence, and if you are say you did - well, that is a pre-existing condition. They definitely behave like some PPI scammers who would do anything to get your money and offer you nothing. New conditions that you specify you have not suffered from, all of the sudden become pre-existing because of an interpretation of the words. In my 7 months of insurance with them, as a healthy individual in my 30s, I have had the worst experience with them. Definitely an insurance service I will not repeat again. Remember, if you had bronchitis when you were 15, you will never get a chest consultation with them - this was confirmed by their senior staff today. Honestly, appalling, an actual fraud of a service.”

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Posted 2 years ago

“AXA is the most unethical company I have ever dealt with. You would think after taking out a full cover health policy that you could rest assure you are covered. I was paying £80 per month for 2 years ( total nearly £2000 ) However when I become sick I was told there are no hospitals or services and they can only offer over the phone doctor service. Naturally Im fuming as they were in breach of the agreed contract. Months passed as I went down their unprofessional rude fabricating complaints procedure, I was told “ If you are willing to wait until April 2022 and AXA make a profit we will refund your money” After nearly a year of waiting I finally received the latter to say the profit works out to be £2 and that the £2 is too low to refund so they give it to charity ( AXA ) that letter is from the CEO Tracy Garrad. Please check this companies reviews on Trust Pilot and Google , my legal battle just beginning please don’t end up in the same situation. Next step lodged complaint with Trading Standards and FTC.”

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Posted 2 years ago

“Absolute joke!! Vizion network are even more of a joke and very rude!!!!”

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Posted 2 years ago

“Discussing treatment, dealing with a contractor claim towards me when contractor did damage to my family home, its taken 3 yrs and now I'm asked get quote n when I do they make another excuse no rush settle claim, wiling only deal with me via email after requesting call continually”

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Posted 2 years ago

“Good deal! From a big company with a history of great service!!!”

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Posted 2 years ago

“Im happy about AXA service”

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Posted 2 years ago

“Very bad experience with travel insurance in Colombia. They shouldn't offer it if not have possibility to set appointment in Colombia. I wait almost 12 hour with broken finger to set appointment and finally I need to pay my personal cash. Getting refund is difficult, they not care about timelines, not respond to emails. Never again Axa.....”

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Posted 2 years ago

“Excellent company that sets very high standards”

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Posted 2 years ago

“Miałem ubezpieczenie w Axa rok miałem stłuczkę ze strony Axa miałem 100 % wsparci szerokie zastosowanie dużo możliwość wyboru opcji tanio jestem zadowolony pozdrawiam”

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Posted 2 years ago

“Really stress free way to insure you car”

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Posted 2 years ago

“They do not work with some nationalities such as Russians, Belarusians and Ukrainians. They denied me service due to my nationality. We live in 21st century. I can not even apply for insurance: my nationality is not in the list. I live in Dubai around 3 years and cannot get service or insurance шт AXA because of my passport. When I called them they said "We just do not work with some nationalities. And it does not matter for us where you live. We have our own rules. And we follow our management decisions. Bye!" Terrible discrimination. The worst company I have ever seen to be honest!”

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Posted 2 years ago

“Please Do not get AXA insurance, when you booked a flight from Volaris, they are stealing your money right in your nose! I bought a "Combo Flexibility"and they didn't validate it! They care less if you change your flight or canceled it! Their costumer service sucks! PLEASE AVOID YOURSELF ALL THE STRESS THAT I WENT THROUGH!”

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Posted 2 years ago

“waiting to talk to someone - 1 hour 45 minutes and still on hold. Claim not progressed after 2 months.”

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Posted 2 years ago

“appalling - paid my premiums for 15 years, was made unemployed just before the pandemic and because I couldn't look for work during lockdown they have refused to pay my mortgage insurance. They will not take into consideration that the majority of people couldn't go out and get work due to the law.”

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Posted 2 years ago

“Don't take insurance with axa never will take rip off you money . only for change address I take 303£ from me . Never again”

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Posted 2 years ago

AXA Insurance is rated 2.4 based on 1,011 reviews