AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.42

2.4 Rating 1,029 Reviews

36 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 2 star review on 21st January 2025

Marvis

AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

Anonymous

Anonymous // 01/01/2019

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“worst travel insurance”

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Posted 4 years ago

“I just had a very good experience with AXA. I Left work this afternoon got to my car and it wouldn't start. I phoned AXA for roadside assistance and there was someone with me 20 minutes later. A very nice & professional man called Greg was an absolute pleasure to deal with. Fixed the problem in minutes. A connecting wire to the starter motor had snapped. I was back on the road within the hour. Great speedy service, very helpful and polite workers 👍 all covered with my insurance too. Happy customer.”

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Posted 4 years ago

“AXA is probably one of the most untrustworthy names in motor insurance. I’ve been a customer with AXA for a few years and any opportunity they get to shaft their customers they do it gladly. I’ve experienced this 1st hand, I am 36, Full Irish license and over 10yr no claims bonus was driving a 1.6 golf changed to a 3.0L jeep and they hit me with a charge of €400 extra bringing my premium to over €1200 and was told that’s all we can do for you! In the meanwhile, got a quote from AIB of €869.10, Guess who was underwriting the car insurance, that’s right it was our resident price gouging company AXA! When I pointed this out to them they had every excuse under the sun, it wasn’t the same cover etc. just be very wary of these Rip off merchants”

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Posted 4 years ago

“Rang 9 times to get a quote for mrs emailed with correct quote still waiting. I ve cancelled 2 policies because of there poor customer service and there prices aren't competitive with the rest of the market.”

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Posted 4 years ago

“Excellent information, easy to understand and certainly not overpriced. Pleasure to deal with”

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Posted 4 years ago

“If I could haven given a no star rating I would have.!! Got an excellent quote from Axa for my daughter who had just purchased her first car. Insured in her own name and myself as a named driver. Paid the deposit and the first months instalment only to receive a letter threatening that her insurance was going to be cancelled in ten days time if she did not provide proof of her driving experience which she had already emailed them! After a lot of hanging around on telephones, emailing and leaving messages to call her she finally got speaking to someone from Axa who told her that she needed to send them a letter from the Company’s insurance whom she’d been a named driver with stating that her name has been removed from this policy and additional proof stating she was the sole and exclusive driver of the vehicle. We were then informed as she was not the sole driver of the company vehicle( I also drive it) that her named experience 2 and half years was not acceptable and the policy premium was increasing by just over 700 pounds a year leaving it over 2000 pounds. Had this been the original quote I would have been happy enough but to spring this on her some six weeks later? And why not except the 2 and half years named experience. My daughter who has been a named driver on a company vehicle for 2 and a half years Apparently has no driver experience at all!! At the time of purchase of the insurance I explained exactly her named driving experience to the representative we spoke too and there was no hint at all that this would be unacceptable. I can not For the life of me understand why a named driver on a large company’s insurance policy would not be acceptable And why it took them So long to inform us of this. Bitterly disappointed with Axa and would certainly not recommend them to anyone. And will not be renewing the policy next year or considering them again!!”

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Posted 4 years ago

“Easy to take out insurance with them. Confused.com transferred my application over to their website and I didn't have to reenter details etc. The optional extras were presented in a simple manner.”

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Posted 4 years ago

“With over 92% of unsatisfied customers on trust pilot. A large company like AXA has been the worst at dragging their feet at paying out to those, including me who had to cancel their foreign trip due to the pandemic back in March. After doing everything to help out to support the claim by calling the hotels and airlines. AXA should frankly be stopped from providing insurance and be investigated by the financial ombudsman.”

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Posted 4 years ago

“In my 64 years with many different investment accounts Equitable/AXA was the absolute worst. I had to be very disciplined and patient waiting for my contract to mature so I could withdraw my money and reinvest with professionals. And then the "Withdrawal Fee" to have a check written for my own money was astronomical! My money with AXA earned 1.079% LESS than money I had in CDs during the same period. Stay away from Equitable/AXA! Caveat emptor!!”

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Posted 4 years ago

“I’ve been insured with them over 2 yours, always a nice pleasant experience when I had to contact them. Cancellation was easy due to a cheaper quote but all round a great experience with them.”

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Posted 4 years ago

“Absolutely terrible company don’t get anything insured through them they will not pay the claim even when you are right and they are complete shambles. Disgusting management when you will be at your most vulnerable.”

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Posted 4 years ago

“Just wanted to add my son to my car insce for a few days .He 1s aged 44 has a clean licence but he lives in Jersey. If you're from any country in the eu no problem but Jersey which is part of the British Isles forget it. We are leaving the eu but that's still ok Jersey is a crown dependency but tough luck. Disgusted.”

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Posted 4 years ago

“Rang for business insurance and spoke to a guy called Chris L. although informative he was getting very arsy with me to take the policy, telling me I wouldn’t get a better price and why wouldnt I just buy it now. When I said I would look at it against other quotes he started trying to pressurise me which completely lost my business and i went elsewhere. shame really as if he hadn’t of done that i might have looked at it in detail and chose that one. Now they will never know. One i chose was helpful and not pushy that got my business.”

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Posted 4 years ago

“Good Customerservice and reliable”

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Posted 4 years ago

“They are expensive and I didn’t find my experience with them a good one, and that was without making any claims. So no I wouldn’t recommend them.”

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Posted 4 years ago

“Do not go to AXA for your insurance, my wife's watch has taken nearly a year for them to finally tell us that because it was personalised we are not insured. When I purchased the watch I it was personalised, at not point was I asked this by AXA and because of this apparently this watch is uninsured. On taking out the policy I was told a number of times that I would be covered for any accidental damage. As it has taken so long for them to sort out my claim the watch has deteriorated even more than when we tried to make a claim. You must service your watch at the main manufactures otherwise it will not be insured. I was unaware that this was the case. Please don't get caught out like I did. I am still waiting on contact and every day this goes on my watch is getting more water damaged and rotting.”

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Posted 4 years ago

“Terrible communication and shocking lack of customer care. On the rare occasions I could finally get through I attempted to get my bank changed over which you'd think was simple. They continued to try to take it from an old account so payment failed. As I was having so much trouble I decided not to renew. Just to add salt into the wounds they beat me to it and cancelled my policy because of payment problems. Cheap insurance but you really get the service you pay for.”

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Posted 4 years ago

“Car insurance renewal quote was a lot more expensive than any previous renewals. Shopped around then rang Axa and hey presto they reduced the price to a more acceptable quote by adding loyalty discount, which they should have applied in the first place, it does pay to give them a call and push for something better, hats off to them but not quite 5 star”

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Posted 4 years ago

“STAY AWAY FROM AXA!! Having used AXA for over 5 years, paying them over £7000 with no incidents, logged a claim with them in Dec 2019 and didn't receive a single update until JUNE when i was looking for a renewal. Once the update was received, they promised to close the claim but didn't, which increased my further premiums 2 fold in error, then waiting for them to resolve this meant i had to wait weeks to purchase new insurance, which then added over £200 because i needed it immediately as my cover had expired. I was told in no uncertain terms by the agent, it was my own fault i had no insurance because i didn't renew and if he was me - he would have paid whatever he had to to remain insured! totally delinquent and unapologetic whilst admitting he hadn't done his job! unbelievable!”

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Posted 4 years ago

“CANCELLATION OF CAR & AUTO RENEWAL OF MY HOME INSURANCE! This Company was very good in the past; whether it be for Car Insurance or Home Insurance. Vary recently they became ridiculously RUDE from the point of customer service provision as well as premium wise! Their Premiums is 2 times higher than an average insurance provider? Also for the car insurance purpose; when you try to change the vehicle even with an exactly same vehicle; i.e. with a different vehicle which bears exact value, exact insurance group, even same year etc or with a vehicle lower insurance group and a cheaper value; they will still try to charge a substantial amount of additional charge! This is ridiculous and they assume that we are living in the 19th century and they ignore your knowledge and ability to find cheaper quotes? My car insurance after the point of change was due to expire in 8 months 2 weeks; I cancelled my car insurance got a refund of £721 for 8 month and 2 weeks, found another insurance provider for the whole year which is only £742. So this tells me something that they are charging me almost 27% extra. I am not stupid enough to pay the extra premium for the change of car! So I am happy that I got my insurance cancelled with the AXA; now my Home insurance is expire; again the premium they are asking is almost 40% than the average competitors! Hence the company AXA has killed itself by trying to charge us so much extra premium assuming that we are stupid and we are going to swallow it! Now the AXA is the crappiest insurance company I have ever seen! Not any more bye bye AXA. Please find yourself someone whom you can rip off! It is not me any more! I will be posting this comments all of the Insurance forums!!”

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Posted 4 years ago

AXA Insurance is rated 2.4 based on 1,029 reviews