AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.39

2.4 Rating 1,137 Reviews

36 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 5 star review on 27th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use and, clear to understand, good value cover, with a famous and respected insurers.”

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Posted 3 years ago

“If I could give less than a star I would. I had my accident over a week ago, noone has been to collect my car or even requested pictures of the damage. I was hit in the back by a hit and run and AXA have BLAMED ME? Saying I’m fault when it was a hit and run and they simply can’t get the registration of the other driver so they blame me. Tragic, unprofessional, do NOT reply to emails, I had one phone call to explain the incidents and they immediately sent a letter stating I was at fault although they hadn’t even investigated. POOR”

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Posted 3 years ago

“I have been a customer for close to 10 years, Axa cancelled my policy without informing me, I renewed via phone call on 28/5 where I paid the deposit & first month upfront, at this time I informed the CS rep to change my account direct debit over as I had closed the original. I was told this had been done.. I thought no more about it. My car broke down on 19/10, when I rang to enquire about breakdown service I was told my account had been cancelled but could not be told why? Resulting in my car being towed/ compounded which I then had to pay €120 towe charge myself to get my car back. I contacted Axa to try and resovle this who informed me the policy could not be re-instated and I would need to start a new policy and pay the deposit etc AGAIN! Still nobody can actually tell me why the account was cancelled I am assuming the DD was never changed over, there is a phone record of the conversation on their database should they wish to check facts. I received 0 txts, 0 calls, 0 emails & 0 letters for the cancellation. Disgraceful. No claims bonus letter, please & thanks!”

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Posted 3 years ago

“I Had a false claim against my car insurance which AXA customer services sorted but also honoured my policy details whilst they investigated the claim. The claimant had said that they had spoken to me but this was proven to be not the case by Axa”

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Posted 3 years ago

“Really good customer service, didn’t have to wait on hold for 20+ minutes and sorted everything out quickly.”

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Posted 3 years ago

“Held my vehicle in a breakers yard in Belfast for six weeks for assessment and then informed me I would have to do the repairs myself had to almost beg for a car to get me around that they only give me for two weeks so don’t be fooled people what AXA insurance say they will do for you”

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Posted 3 years ago

“I used AXA insurance for my car last ending this year September. He company have very competent and likeable staff.Though I chose another company within the group, I will always recommend AXA for it’s politeness and good customer services”

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Posted 3 years ago

“I have been trying to contact AXA for the last couple of days! I had an accident 3 days ago. My car is still at the compound it was towed to. Not even arrived at the garage. I do not know if it is repairable or what??? The Garage say they haven't received authorisation to collect the car. They suggested calling AXA. What a joke!!!!! I am on my sixth phone call now. Each time, I am cut off, when the person i am talking to is in mid-sentence! You would think they would call me back, right? No, they don't! I pay for a courtesy car, but i am having to get taxi's to and from work. Until the garage receive my car, to assess the damage, they cannot allocate me a courtesy car. I literally do not know which way to turn. I WOULD NEVER, EVER USE AXA AGAIN!”

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Posted 3 years ago

“Good prices but they will give you a hard time. The online changes you do are not been processed.”

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Posted 3 years ago

“We are still stuck at the side of the road 33 hours after reporting our breakdown to axa. Phone calls not returned, Axa suck.”

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Posted 3 years ago

“Very good service and easy process”

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Posted 3 years ago

“This says it all. Two years of stress and sleepless nights for my complaint and thus claim to be fully upheld and still AXA ignore everything...even the Financial Ombudsman! Hello, I take this opportunity to confirm that my offer has expired. I take this opportunity to remind you that you are bound by the terms of the Final Decision made-out by the Ombudsman. I require payment of the full balance no later than noon Friday 13 August 2021. If AXA does not pay the full balance by the said date then I will commence legal action. AXA will be liable for my costs, fees and any other court fees thereto. I also require from the AXA CEO a full and complete apology for your utterly atrocious, dispicable and totally unprofessional conduct. Thank you.”

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Posted 3 years ago

“Asking for refund they say no.i didn't use the service still no refund. Don't book here.”

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Posted 3 years ago

“WORST POSSIBLE CHOICE for insurance for ANY COMPANY. You make the life of patients hell. You cut off coverage for prescription in the middle of a treatment. Each visit to the doctor requires minimum 3 hours to get approval. WORST HEALTH INSURANCE EVER”

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Posted 3 years ago

“Iam so angry i book car and insurance from this company AXA i came in Lisbon to pick my car then they told me this not insurance with us u need to do again i ask for refund they say no. Conclusion they took my insurance i never use plus fake page on Internet plus no hood customer service.never again. AXA enjoy my money fake company”

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Posted 3 years ago

“Very good car insurance”

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Posted 3 years ago

“Καλησπέρα σας, πελάτης της AXA στις 16/06/2021 προκάλεσε ολική καταστροφή στο αυτοκίνητο μου.Ανοίχτε φάκελος ζημιάς με αριθμό 200293132 διακανονιστής της ασφαλιστικής σας απέρριπτε επί μια εβδομάδα το αίματα της ασφαλιστικής μου με αιτία "'Ελλειψη Δήλωσης"(φαίνεται στο screenshot). Αφού επί μια εβδομάδα τον παρακάλούσα κυριολεκτικά να δει το θέμα μου ανέφερε "α τελικά υπάρχει δήλωση πάτησα αποδοχή, από εδώ και πέρα μιλάς με την ασφαλιστική σου ".Κάτι που δείχνει πώς δεν είχε ασχοληθεί ούτε στο ελάχιστο με την υπόθεση καθώς το αίτημα πήγε στην ασφαλιστική του διότι η ζημιά έχει υπερβεί τα 6.500 ευρώ το όριο φιλικού διακανονισμού.Όταν του το ανέφερα για 100στι φορά μου είπε επί λέξη "δεν το γνώριζα δεν μου το είπε κανείς θα αποζημιώσω τότε"(να σημειώσω ότι η διακανονίστρια μου από την allianz μου κοινοποιήσε τα emails που του εξηγούσε με σαφήνεια την υπόθεση, προφανώς και δεν είχε διαβάσει καν)”

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Posted 3 years ago

“Best price but difficult to add appropriate breakdown cover.”

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Posted 3 years ago

“Save yourself and chose a company that can actually help when in need. I chose AXA breakdown cover due to the largely positive reviews, cost and lower average time frame for assistance compared to others. I can assure you when I needed assistance this was not the case: a lack of care, no accountability and a +3 hour wait on the roadside in 25 degree heat. I will be recommending people (as many as I can) to steer clear and if you are reading this please consider other options!! I am convinced that the first person I spoke to forgot to chase things up which left us roadside for hours waiting for updates and received pitiful texts to say they will be here within 45mins... which they didn’t. After It became ridiculous I called again to speak with someone (tried a few times and was on hold for over 5-10 mins). If you think the car was totalled you couldn’t be more wrong, the tyre blew out and they said the only way to get us home is to take the car to a compound overnight and to wait for a taxi to come (25 degree heat) and by this time it was getting to the evening and added another hour on. Following this the car was due to arrive the following day, Monday and it is currently Wednesday afternoon and it is still yet to arrive at my home with the apology because it was ‘busy’. Steer clear!”

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Posted 3 years ago

“Very expensive quote, waiting time long for customer service, did not try to keep me with them when rang to cancel insurance. Be mindful of admin fees.”

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Posted 3 years ago

AXA Insurance is rated 2.4 based on 1,137 reviews