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AXA Insurance Reviews

2.4 Rating 1,050 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

2.4

Based on 1,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 22nd April 2025

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AXA Insurance 4 star review on 31st March 2025

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AXA Insurance 2 star review on 21st January 2025

AXA Insurance 1 star review on 26th October 2022

6

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and straightforward,documents sent through as required when asked for.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“no”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very good but would not let me change my insurance over to a 2 litre because of my age I have no points and a full hgv licence but not aloud to drive a 2 litre, not happy with it at all can not wait to finish my year with them”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Couldn't have been easier hope next times is”

Helpful Report

(Car Insurance) - Posted 9 years ago

“when i had a chip window screen just before the mot they had it fixed in 24hrs.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very poor way to treat customers dodge at any opportunity much better out there, they provide a service "not good "but required ! But the user keeps them in jobs!!!!!!”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Functional and easy to speak to person over telephone organising insurance. Cheaper after several years no claim and was found via price comparison website only.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Not bad”

Helpful Report

(Car Insurance) - Posted 9 years ago

“First class service would recommend Company to friends and family.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“A good site, saved me a lot of money”

Helpful Report

(Car Insurance) - Posted 9 years ago

“bit slow in getting work approved but i guess the sign of the times”

Helpful Report

(Car Insurance) - Posted 9 years ago

“This was the best value policy that met my needs (someone other than the policyholder to be the main driver). Taking out the insurance was a user-friendly experience. All of the documentation was supplied by email, and was very clear. Fortunately (from my perspective), I haven't had to make any claims, so I'm unable to comment on how efficiently AXA handle claims.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Straightforward insurance.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Customer service was excellent, gentleman knew his product ad explained everything in detail,I knew what I was buying.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Used in past over years back with them no qualms”

Helpful Report

(Car Insurance) - Posted 9 years ago

“very good even phoned me up to make sure everything was ok”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I found the site easy to use and the insurance easy to purchase with clear details”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Generally I am satisfied, but there is a real big problem. I cannot insure my daughter as a temporary driver because she's not resident in the UK. My daughter lives abroad and comes over only occasionally but she needs to drive my car. I'll probably change insurance company because of this.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I have been very pleased with the insurance policy I have received from AXA.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“All in all Axa are very good but as an internet based company which wasn't stated when placed my policy for my vechine with them, I had to ring them by phone for my documentation only to b told that they don't normally do this as the documents can b printed from my online account as they are an Internet company. Have ing said that when I moved house and rang to change my details the lady on the phone said that it would cheaper for to do it myself as they would charge me a £35 handling fee if they did it, so she talked me through it and me and my partner changed my details online. All in all for my first year of having car insurance I would say that they are not a bad company to go with.”

Helpful Report

(Car Insurance) - Posted 9 years ago

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AXA Insurance is rated 2.4 based on 1,050 reviews