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AXA Insurance Reviews

2.4 Rating 1,011 Reviews

37 %

of reviewers recommend AXA Insurance

Company Reviews

2.4

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 4th October 2022

AXA Insurance 1 star review on 14th March 2022

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please note Badal was my friend and neighbour and I helped him with his insurance online. Sadly Badal passed away in February (His son advised you of this). If there is any way you could stop the emails addressed to Badal I would be grateful. I have only rated everything poor in the hope this gets more attention. Thank You Phil Methven”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Easy to arrange. entirely online - print your own documents, good price. So far, I am very happy though, of course, you only really find our how good your insurance is when you make a claim.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Never purchased anything online before even I found it reasonably straight forward and I've had no problems with With AXA”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I am very pleasd with axa insurance hope to stay with them for many more years to come thakyou .”

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(Car Insurance) - Posted 9 years ago

“overall good survice”

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(Car Insurance) - Posted 9 years ago

“I will renew with AXA again in may”

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(Car Insurance) - Posted 9 years ago

“Had no problems with AXA, and also got a good quote off them.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Really helpful with a very quick pay out after my accident excellent”

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(Car Insurance) - Posted 9 years ago

“no hassle looking forward to 2nd year quote”

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(Car Insurance) - Posted 9 years ago

“My window screen needed replacing due to a stone chip, my policy stated that an excess of 75 pounds would apply, not a problem as most policy's require this but it turned out if I went ahead and claimed my years no claim would of been frozen, so for a 75 pound window screen claim I would of lost a whole year which I think is very unfair and is also making me think of changing insurance companies this year”

Helpful Report

(Car Insurance) - Posted 9 years ago

“NO PAPERWORK IS SENT TO ME. NO COMMUNICATON I HAVE TO CHECK WHEN MY INSURANCE IS DUE.”

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(Home Insurance) - Posted 9 years ago

“No problems”

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(Car Insurance) - Posted 9 years ago

“Kept me informed on what was going on . And sorted courtesy car out quickly. Can't fault.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Simple and straightforward.”

Helpful Report

(Home Insurance) - Posted 9 years ago

“i made a good choice this time last year to choose axa and providing the price is good for next year insurance we will stay for another year.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“axa is a poor provider in the way you get your documents, you have to download them yourself even though you tell them you are not computer literate. they are not interested they just want your money,. I will not go with tem again”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Like any insurance you hope you don't have to claim so i'm lucky and would hope to get good service from such a named company if I did claim.”

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(Car Insurance) - Posted 9 years ago

“As on-line insurers go I found Axa simple and easy to use. The paperwork was straightforward, easy to read and understand on-line. I easily printed off my Insurance Certificate and left the T&C's within the e-mail ready to re-use if the need did arise. I recently e-mailed Axa to ask that they not automatically renew my Car Insurance and they replied promptly to explain that it had been switched for manually re-insure.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Had to make a claim - excellent service all round.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“COST OF INSURANCE IMPORTANT, GOT A GOOD DEAL, AM A CAREFUL DRIVER, BEEN DRIVING APPROX 30 YEARS, WILL CHECK COMPARISON WEBSIGHT FOR CAR INS RENEWAL.”

Helpful Report

(Car Insurance) - Posted 9 years ago

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AXA Insurance is rated 2.4 based on 1,011 reviews