AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.39

2.4 Rating 1,137 Reviews

36 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Very good customer service ,quick and easy”

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Posted 4 years ago

“Axa Car insurance have increased by +200 while all the other car insurers on the market are offering - £200. I'm disgusted by Axa car insurance how they try to RIP people off of they hard earned money. It might be good for 1 max 2 years then move along, Axa will lose millions in insurance this year.”

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Posted 4 years ago

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Posted 4 years ago

“Hours wasted waiting in phone queues waiting to speak with someone. Absolutely terrible way to treat customers.”

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Posted 4 years ago

“No service. No help. No contact. After years of being Axa customer when my husband had an accident his claim wasnt processed. We struggled to contact anyone - tried phone ( hours on hold), email, facebook. Once managed to get to someone, they kept saying they will contact us about repair and courtesy car next day and they never did. So had to start again. Waited 2 weeks for courtesy car considering my husband needs a car to commute as workplace unaccessible otherwise. I was days before labour and needed a car in emergency. Do not use them as you will not get help when needed even if it saves you few pannies. We will never use Axa insurance again.”

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Posted 4 years ago

“Have had an ongoing claim with AXA for the last 12 months, for a motor accident that was not my fault. It took seven months and a formal complaint before they took a full statement and eight months for a damage accessor to take a look at my car. Their complaints department have accepted that they have not provided an acceptable level of service and I have now had to escalate to the Financial Ombudsman. Don’t believe the good reviews, they are only from people who have not had to claim on their AXA insurance. This company is disgraceful, when you need to call upon the insurance service that you pay have paid for, with your hard earned money, they mess you about. In my case they have now just said they have closed my initial claim because the other party no longer disputed the liability and have advised that I will need to start a new claim to get my car repaired. I’ve spent over an hour on hold trying to get through to them, they don’t respond to emails and they will delay your claim in the hope you just go away. Avoid this company if you are expecting a reliable insurance provider!!”

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Posted 4 years ago

“Totally useless company. 2 months waiting for a repair to my property following a break in. I eventually had an assessor arrive and the following day I was told it would take a further 6 weeks to carry out the repairs. I said this was not good enough and I needed it quicker. to date I have no response from either AXA or their agent. Just woefully poor service, if fact no service at all.”

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Posted 4 years ago

“Straight forward process on their website... didn't take long to complete the formalities.”

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Posted 4 years ago

“Very good website easy to use covered my needs at a very competitive price. Documents available in a few minutes. Would definitely recommend.”

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Posted 4 years ago

“worst travel insurance”

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Posted 4 years ago

“I just had a very good experience with AXA. I Left work this afternoon got to my car and it wouldn't start. I phoned AXA for roadside assistance and there was someone with me 20 minutes later. A very nice & professional man called Greg was an absolute pleasure to deal with. Fixed the problem in minutes. A connecting wire to the starter motor had snapped. I was back on the road within the hour. Great speedy service, very helpful and polite workers 👍 all covered with my insurance too. Happy customer.”

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Posted 4 years ago

“AXA is probably one of the most untrustworthy names in motor insurance. I’ve been a customer with AXA for a few years and any opportunity they get to shaft their customers they do it gladly. I’ve experienced this 1st hand, I am 36, Full Irish license and over 10yr no claims bonus was driving a 1.6 golf changed to a 3.0L jeep and they hit me with a charge of €400 extra bringing my premium to over €1200 and was told that’s all we can do for you! In the meanwhile, got a quote from AIB of €869.10, Guess who was underwriting the car insurance, that’s right it was our resident price gouging company AXA! When I pointed this out to them they had every excuse under the sun, it wasn’t the same cover etc. just be very wary of these Rip off merchants”

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Posted 4 years ago

“Rang 9 times to get a quote for mrs emailed with correct quote still waiting. I ve cancelled 2 policies because of there poor customer service and there prices aren't competitive with the rest of the market.”

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Posted 4 years ago

“Excellent information, easy to understand and certainly not overpriced. Pleasure to deal with”

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Posted 4 years ago

“If I could haven given a no star rating I would have.!! Got an excellent quote from Axa for my daughter who had just purchased her first car. Insured in her own name and myself as a named driver. Paid the deposit and the first months instalment only to receive a letter threatening that her insurance was going to be cancelled in ten days time if she did not provide proof of her driving experience which she had already emailed them! After a lot of hanging around on telephones, emailing and leaving messages to call her she finally got speaking to someone from Axa who told her that she needed to send them a letter from the Company’s insurance whom she’d been a named driver with stating that her name has been removed from this policy and additional proof stating she was the sole and exclusive driver of the vehicle. We were then informed as she was not the sole driver of the company vehicle( I also drive it) that her named experience 2 and half years was not acceptable and the policy premium was increasing by just over 700 pounds a year leaving it over 2000 pounds. Had this been the original quote I would have been happy enough but to spring this on her some six weeks later? And why not except the 2 and half years named experience. My daughter who has been a named driver on a company vehicle for 2 and a half years Apparently has no driver experience at all!! At the time of purchase of the insurance I explained exactly her named driving experience to the representative we spoke too and there was no hint at all that this would be unacceptable. I can not For the life of me understand why a named driver on a large company’s insurance policy would not be acceptable And why it took them So long to inform us of this. Bitterly disappointed with Axa and would certainly not recommend them to anyone. And will not be renewing the policy next year or considering them again!!”

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Posted 4 years ago

“Easy to take out insurance with them. Confused.com transferred my application over to their website and I didn't have to reenter details etc. The optional extras were presented in a simple manner.”

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Posted 4 years ago

“With over 92% of unsatisfied customers on trust pilot. A large company like AXA has been the worst at dragging their feet at paying out to those, including me who had to cancel their foreign trip due to the pandemic back in March. After doing everything to help out to support the claim by calling the hotels and airlines. AXA should frankly be stopped from providing insurance and be investigated by the financial ombudsman.”

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Posted 4 years ago

“In my 64 years with many different investment accounts Equitable/AXA was the absolute worst. I had to be very disciplined and patient waiting for my contract to mature so I could withdraw my money and reinvest with professionals. And then the "Withdrawal Fee" to have a check written for my own money was astronomical! My money with AXA earned 1.079% LESS than money I had in CDs during the same period. Stay away from Equitable/AXA! Caveat emptor!!”

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Posted 4 years ago

“I’ve been insured with them over 2 yours, always a nice pleasant experience when I had to contact them. Cancellation was easy due to a cheaper quote but all round a great experience with them.”

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Posted 4 years ago

“Absolutely terrible company don’t get anything insured through them they will not pay the claim even when you are right and they are complete shambles. Disgusting management when you will be at your most vulnerable.”

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Posted 4 years ago

AXA Insurance is rated 2.4 based on 1,137 reviews