AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.44

2.4 Rating 1,011 Reviews

37 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

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“Had an accident last August still not heared anything back keep ringing call centre is rubbish an appuling time you have to wait if you can get though”

Helpful Report

Posted 4 years ago

“Seems competitive insurance until your involved like me where I was rear ended by a careless driver speeding in snowy conditions,there paralegal senior sounded like a bumbling teenager who made false comments ,this company who juggle millions in a lucrative business have no moral obligation to defend any of there clients if there is any resistance from the opposing site & only do what's financially viable to them, hopefully a pattern will eventually emerge and the trading standards will look into it.”

Helpful Report

Posted 4 years ago

“Never in my life took time to write a review untill I joined axa .. Call times are like nothing I’ve ever experienced.. staff clearly don’t want to be they’re attitudes are appalling, copart using sales pitch to make offer for total loss 4 hours after incident without anyone even seeing a photo. Endless promised call backs. No ownership or problem solving skill whatsoever.. avoid at all costs everyone on here aren’t lieing!!!! Also few months back they sent repairs team to fix a key and ended up snapping the key in barrel making situation 100% worse.. new barrel was fitted with old car key mismatched a new key soldered together claiming to be a genuine part that’s currently with ombudsman and so will my accident claim be soon by look of it.”

Helpful Report

Posted 4 years ago

“Had to make a claim as I was hit by an over seas HGV... I wish I paid for the repairs out of my own pocket. When other reviews say about sitting on hold for an hour onwards they are being deadly serious. When I reports a lorry had hit us not once was I ask if I or the family are okay. I was told at best it will take 9 months and I’ve lost my NCD although being fully comp. If they can’t get hold of the lorry’s insurance details although I have sent them over it will go down as a fault claim... I doubly I will receive my payout although they have my car. I doubt there are any decent insurance companies out there and it’s really put me off driving. Seriously stressed out over this and not been contacted once. Also WHEN you get through the claims team obviously don’t care and are rude. Only happy when they take you money...”

Helpful Report

Posted 4 years ago

“Been with AXA for years and made one claim. Our car was robbed in Barcelona, my wife was being chased across a car park. I ran over to see what was going on. Whilst I was in pursuit 3 bags were stolen from the car. AXA refused to pay out as I didn’t stop and lock the car before I gave chase. I am disgusted with them. It took 4 months for them to eventually tell me I was getting nothing”

Helpful Report

Posted 4 years ago

“Endless waiting times + missing money I'm in contact with AXA since October and now end of January the process is still going on. I've send countless messages and everytime you wait days, if not weeks till you get an answer. Sometimes with the same information you had already thrown at you again. The worst thing tho is that they don't want to pay me back all the money from my car rental, although the damage is clearly listed as covered in the document I received when signing the contract. It's dissapointing. Never AXA again.”

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Posted 4 years ago

“Good better”

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Posted 4 years ago

“My mum was on holiday in america and was hospitalized.she rang axa and they gave the hospital permission for my mum to be treated on her insurance policy and they would pay the bill.my mum died 6 months later in the uk of cancer.Axa claimed they had paid the Bill's yet they have not paid 1 penny.my mum paid 3k of her own money to the hospital as in the usa healthcare is not free at the point of contact they want money up front.its been nearly 2 years trying to get axa to pay up.we have got the financial ombudsman on the case aswell.utterly diabolical dont touchvthem with a barge poll”

Helpful Report

Posted 4 years ago

“Like everyone else on here, on hold for hours, they aren’t contacting another parties insurance I was involved in an accident with resulting in letters saying I am liable for the compensation as axa don’t respond worst company I’ve dealt with in any field, avoid!”

Helpful Report

Posted 4 years ago

“After my car was hit while I was at work, there was a letter left on my car apologising and a phone number left which surprise surprise was a bogus number, I contacted Axa, the first time I have ever tried to claim and 7 months later and annoyingly long phone calls, waiting mainly, I am still waiting for Axa to actually contact me or get back to me to let me know what is going on, this sadly is a modern day trait where online companies know and hope you will just give up trying and pay yourself, WHY are there no bodies monitoring and closing these companies down for legally stealing our money, sadly if you don’t have car insurance you face heavy fines, this is the tip of the iceberg, lots more companies are doing the same, some don’t even have phone numbers on the pretence they are cheaper if there are no phone contracts to pay, what a joke, you only realise how you’ve been had when you try to contact these companies.”

Helpful Report

Posted 5 years ago

“The call handling is appalling, I honestly believe people are just sat there staring at the phone ringing. They not only take forever to contact you in regards to a claim but must feel the need to try and push you into admitting guilt. Awful experience I will not be coming back to Axa ever again. My insurance is up with 4 weeks and I will not be renewing with them.”

Helpful Report

Posted 5 years ago

“Poor customer service, not interested in customer, got quote for transfer to newer car £57, cam back two dates later to confirm exact date which was 48hrs sooner quote jumped to £115 and would not honour original quote given demanded new payment, disgusting not to honour first quote, money grabbing voted with my feet never use them again, even moved house insurance..”

Helpful Report

Posted 5 years ago

“They got no intention's of paying/helping out if there is a problem. Leave them alone”

Helpful Report

Posted 5 years ago

“They will offer you 30 per cent of the quotes to fix the damage. It is a bad joke.”

Helpful Report

Posted 5 years ago

“After making an initial claim I was told to get a quote. I have been trying to contact them for 4 days to get their agreement to the next steps. I've tried to get through 5 times, giving up after 30, 40, 60, 35, 40 mins. I gave up and emailed them the quote, but haven't heard back for 3 days. I have a broken car and can't get it fixed until I speak to them.”

Helpful Report

Posted 5 years ago

“Terrible call centre staff service and attitude. My claim documents have been lost and they clearly cannot be bothered to find them. Making every excuse. Not even possible to speak to a manager or get replies to emails. Have to wait over an hour to get through only to be treated like a boring pain in the neck. USELESS.”

Helpful Report

Posted 5 years ago

“had miner bumper a car back in to me on a car park over2 months ago rang the update team what a joke first time over a hour cut off wait another month rang agaim nearly another hour still no up dates have now given up this so called team is a totel waste of time you will be stressed to the max bewarned”

Helpful Report

Posted 5 years ago

“If I could give this company -10 the I would. Utterly appalling company. They just do not care about honouring the terms of the policy, nor do they care about agreeing a fair assessment, nor do they care about settling your claim within a reasonable period. Do not use this company.”

Helpful Report

Posted 5 years ago

“Made a claim on their Home Emergency insurance for a gas leak after being cut off immediately as per law requires (November, no heating, hot water, Cooking). Paid plumber £750 to sort problem out but took 5 days due to his other commitments, not great but fair enough. Took a month to decide that I wasn't fully covered because the plumber reported the problem as a corroded pipe buried in the concrete floor feeding our gas fire. Ended up with £250 after chasing and chasing, lie after lie about the delays processing the claim..........Stay well clear. Crooks!!!!!!!”

Helpful Report

Posted 5 years ago

“Huge waiting times of well over an hour to speak to someone. I would avoid using them at all costs! Wish I had checked the other reviews on here before using them for my insurance!”

Helpful Report

Posted 5 years ago

AXA Insurance is rated 2.4 based on 1,011 reviews