BG Insurance Reviews

Name: BG Insurance
Rating: 4.23

4.2 Rating 791 Reviews

84 %

of reviewers recommend BG Insurance

Company Reviews

Questions

Metrics

4.2

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful staff, easy process, A+!”

Helpful Report

Posted 3 years ago

“excellent customer service i understood everything been said”

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Posted 3 years ago

“Great company. Second year with them and no trouble.”

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Posted 3 years ago

“Great service and competitive I renewed once again”

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Posted 3 years ago

“The lady I spoke to to renew my policy was bordering on rude. I didn’t fully understand her questions and the line wasn’t the best so I asked her to repeat a few times. The tone of her voice suggested to me that she could have done without this. The quote I was given was the best quote so I was happy to renew, if it had been close to another quote I think I would have moved providers.”

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Posted 3 years ago

“Awful customer service. Ineffective at communication with their customers. Issued me with a cancelled policy despite me providing all the documentation required and despite me requesting my policy be cancelled prior to them issuing a 'cancelled insurance' letter. Such ineffective communication that they won't respond to my e-mails or give me a clear answer on the phone what my refund amount is. AVOID and use Adrian flux for motor insurance instead... fantastic customer service, easy to use online portal and effective communication.”

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Posted 3 years ago

“I found a slightly cheaper cost for my policy online and let BG Insurance know and they were able to match it so very happy to continue with BG, many thanks!”

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Posted 3 years ago

“Good quotation and excellent customer service.”

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Posted 3 years ago

“Been with bg for fees years now. No hassle at all. Never needed to shop about recommend”

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Posted 3 years ago

“Very cheap and also find the Costomer service staff very friendly.”

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Posted 3 years ago

“Renewed with minimum fuss. No price comparison sites could beat the renewal quote.”

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Posted 3 years ago

“Renewed with BG ,great price efficient service ,all you need”

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Posted 3 years ago

“Easy to understand and very helpful staff”

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Posted 3 years ago

“Never use this company cancelled my policy for a spent conviction and saying a did not declare a cancellation when done online, never made me aware my insurance had been cancelled and it could have resulted in me driving without insurance without my knowledge. My insurance is now sky high. 16 years driving experience and I have never claimed . When asked for my deposit back they said nothing was due even tho they themselves had broke the contract. Save your money guys and go to someone with good reviews not a two bit company who is just after your money.”

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Posted 3 years ago

“I can’t recommend BG enough, excellent service & staff. I recently took out car insurance as a newly qualified driving instructor with BG. Unfortunately I ran into some problems with historical No Claims Bonus paperwork. I emailed with a resume of my NCB issues & by 9-15 next morning I’d had a voicemail asking me to call in. Charlotte helped me through the process, whilst always considering the logistical issues I was having by getting paperwork from previous insurance companies, even giving me additional time on two occasions. My premium was looking likely to rise considerably but Charlotte secured a new deal. She took all the stress out of the process, arranged the new deal quickly & efficiently & I couldn’t be happier.”

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Posted 4 years ago

“So easy to find the right insurance, and the staff are lovely, really helpful.”

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Posted 4 years ago

“Easy renewal good premium, charming agents!”

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Posted 4 years ago

“Friendly staff straight forward renewal. no complaints”

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Posted 4 years ago

“I was very happy with BG insurance they found me the cheapest quote . All the people I spoke to was very friendly. Definitely recommend”

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Posted 4 years ago

“Great customer service provided by Ashley Wright ie, helpful, professional, knowledgeable and getting the best deal. Well recommended.”

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Posted 4 years ago

BG Insurance is rated 4.2 based on 791 reviews