BG Insurance Reviews

Name: BG Insurance
Rating: 4.23

4.2 Rating 790 Reviews

84 %

of reviewers recommend BG Insurance

Company Reviews

Questions

Metrics

4.2

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Honest and friendly advisors . Highly recommended”

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Posted 4 years ago

“A good service each year, thank you”

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Posted 4 years ago

“Very happy”

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Posted 4 years ago

“A good service that gives you the annual prompt for renewal and finds good prices that are certainly competitive. Staff are likewise friendly, helpful and efficient.”

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Posted 4 years ago

“Great Customer Services competitive pricing been with BG for many years always satisfied.”

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Posted 4 years ago

“Have been with BG for 2 years and found them to be efficient and friendly. Unfortunately I had a claim regarding my motorhome which they met in full, most impressed with their service . Highly recommended.”

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Posted 4 years ago

“We have most of our insurances with this company (commercial and private) and like the way they deal with us. Reminders, good products etc. Certainly to be recommended.”

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Posted 4 years ago

“Excellent as always , competative certainty lower quote than my colleages. Efficient friendly service. Recommended again this year”

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Posted 4 years ago

“Great people to deal with made everything so easy”

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Posted 4 years ago

“Very professional. Very friendly and made me feel very comfortable.”

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Posted 4 years ago

“Helpful advisors on the phone”

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Posted 4 years ago

“Easy enough to renew the policy even during the difficult “lockdown””

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Posted 4 years ago

“great service, quick responses and very competitive prices, hope to deal with in future.”

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Posted 4 years ago

“Second time I have dealt with this company,and have received first class service all round”

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Posted 4 years ago

“Excellent customer service for the second year running. I have had a really competitive quote also. BG Insurance, always have time to listen to answer any questions that an individual may have, always coming back with a reply, in reasonably quick time. Well Done BG. Highly recommended from myself.”

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Posted 4 years ago

“good and swift service”

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Posted 4 years ago

“First time I've dealt with this company and very happy with them. Premium was good and very competitive. Customer service was good and again helpful. A good service all round. Very happy.”

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Posted 4 years ago

“It's a scam, they rip you off. Charged my with a £300 fee without telling me and when I complained and left them when my insurance expired they refused to give out my NCD letter for the bonus I earned fair and square. I paid my policy off and never missed a payment. They told me about this fee days before the renewal to make sure I will stay with them and don't change providers. Dishonest, arrogant people with the worst customer service I have ever seen. Avoid them at any price.”

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Posted 4 years ago

“Scammed me, took payments without providing any service refuse to provide contacts or complaint procedures, trying to make contact they circle you in a call centre and then remove your no claims if you instruct bank to block them. few other threats were made remains to be seen as this only happened the week before last.”

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Posted 5 years ago

“I took out a policy and noticed their corresponding emails went straight into my spam immediately. This was lucky that I noticed as what happened later could have had serious repercussions. The email I received required documents from myself such as proof of No Claims Bonus. I replied back this customer service representative the following day with documents, which I had another email a week later from another member of staff stating they still hadn't received them. They had clearly lost them so I sent them again and expressed my confusion. I recently had a phone call requesting the documents. This phone call was pretty brief, but the lady just give me another email address to send them to, and that was the end of the call. Nothing more said. When I returned from work a few hours later, I send the documents again. To my shock there is an email in spam from earlier that day stating they had CANCELLED my policy. Let me remind you that THEY LOST THE DOCUMENTS and there was no warning over during the phone call at all. Luckily I checked my spam inbox again as I wouldn't have been insured due to no error of my own. I called them and the representative had no clue of the severity of the issue. I have since paid more for another policy and still awaiting a refund from these thieves.”

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Posted 5 years ago

BG Insurance is rated 4.2 based on 790 reviews