Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

Write Your review

Tell us how Carrot Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to get in touch with, the live chat staff are great”

Helpful Report

Posted 4 years ago

Hello Josh, Thank you so much for your review, we are glad you are happy with our customer service and find us easy to contact. Have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Very easy to get in touch and very quick and efficient service.”

Helpful Report

Posted 4 years ago

Hello, Thank you so much for your review, we are so glad you are pleased with our service and you find it easy to get in touch with us. Thank you and take care. Chanice @ Carrot. 😊

Posted 4 years ago

“Great insurance company”

Helpful Report

Posted 4 years ago

Hey Leonie, Thank you so much for your review! We are glad you think we are a great insurance company. Have a great day! Many Thanks. Chris @ Carrot.

Posted 4 years ago

“I enjoy carrot compared to my last insurance and they offer treats to encourage good driving, they also wereless than half the price than other companies and they answer any queries straight away which I really appreciate”

Helpful Report

Posted 4 years ago

Hi Jamie, Thank you so much for your review! we are glad you are happy with us rewarding good driving and our prices and that your queries are dealt with promptly. Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

“Friendly customer service and cheap insurance for a first time driver”

Helpful Report

Posted 4 years ago

Hey Danielle, Thank you so much for your review, we are glad you are happy with our customer service and our prices. Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

“Customer service has been perfect so far even with a worldwide pandemic they have been easy to contact and call.”

Helpful Report

Posted 4 years ago

Hey Olivia, Thank you so much for your review, we are glad you are happy with our customer service and you have found us easy to contact. Have a great day! Many Thanks Chris @ Carrot.

Posted 4 years ago

“Very helpful when putting documents in when your not quiet sure what you need”

Helpful Report

Posted 4 years ago

Hello Dylan, Thank you so much for your review! We are glad we managed to help with your documents! Have a great day! Thank you and take care. Chanice @ Carrot. 😊

Posted 4 years ago

“Customer service was fantastic got my answer within Minutes.”

Helpful Report

Posted 4 years ago

Hello Rob, Thank you so much for your review, we are so glad you are pleased with our service and we helped with your query. Thank you and take care. Chanice @ Carrot. 😊

Posted 4 years ago

“I spoke with Tom L who sorted my renewal of my insurance within 20 minutes! So helpful and quick and painless renewal. Super helpful. Thank you Tom L!”

Helpful Report

Posted 4 years ago

Hello! Thank you so much for your review! I will make sure this gets fed back to Tom L. I am glad to hear you are happy with our renewals process. Thank you and take care. Chanice @ Carrot. 😊

Posted 4 years ago

“I love carrot insurance! Every time I need help with someone I find it really easy and Efficient to live chat with them and also I make reward for each week I drive good!”

Helpful Report

Posted 4 years ago

Hello Tegan. Thank you so much for your review, we are glad you are happy with our customer service and our rewards. Have a great day! Thank you and take care Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“don't drive like a mad person, slow and steady wins the rate. Year two if your a good driver is great....”

Helpful Report

Posted 4 years ago

Hey Dillon, Thank you very much for your review! Keep up the good driving and thank you for the feedback! Have a great day! Thank you and take care. Chanice @ Carrot. 😊

Posted 4 years ago

“Very good customer service always polite and easy to work with:)”

Helpful Report

Posted 4 years ago

Hello Connal, Thank you so much for your review, we are so glad you are pleased with our service! We are happy to help! Thank you and take care. Chanice @ Carrot. 😊

Posted 4 years ago

“good customer service, friendly and responsive”

Helpful Report

Posted 4 years ago

Hello Leanne, Thank you for your review! We really appreciate the feedback and we are glad you are happy with our service. Thank you and take care. Chanice @ Carrot. 😊

Posted 4 years ago

“I had never heard of them before offered me a very good price way lower than what I expected and they have very good communication in order to resolve problems or arrange telematics box to be fitted was really pleased with the service!”

Helpful Report

Posted 4 years ago

Hello! Thank you for the review, we are pleased to hear you have joined us here at Carrot and are happy with the price, service and we have helped with resolving any problems. We are so happy to help! Thank you and take care. Chanice @ Carrot. 😊

Posted 4 years ago

“Been with Carrot insurance for over a year now, I can only say positive things about this insurance company. Starting off and renewal has been nothing but a smooth process with no issues. Great for new drivers ⭐️”

Helpful Report

Posted 4 years ago

Hello Daanyaal! Thank you so much for your review, I am glad to hear you are happy with our renewal process and you have had a positive experience as a new driver with us! Thank you and take care. Chanice @ Carrot. 😊

Posted 4 years ago

“Very fast service for new driver”

Helpful Report

Posted 4 years ago

Hi Matt, Thank you very much for your review, we are glad you have found the service fast and we hope we have resolved any queries you might have. Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

“At first I was quite hesitant as the only way of communication was live chat but when I tried it a few times it was soo helpful, I get more done on the live chat than I used to on the phone it just ran so smoothly and quickly. For me getting insurance has always been a hassle and ongoing emails and there’s always something wrong but I was quite surprised at how hassle free it was. They were very lenient as to when to submit my documents as my previous insurance company took a while to send me my NCB. I also love the Blackbox dashboard system. I can see exactly where I went wrong on what date and which road and the rewards are an added bonus😜👌🏼.”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for your review, We are really glad you are happy with our Live Chat service and our documents process, the New Driver dashboard and your reward points. Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

“Live chat is great and very quick, I get weekly rewards for good driving which is great!”

Helpful Report

Posted 4 years ago

Hey Sarah, Thank you very much for your review, we are glad you are happy with our Live Chat service and weekly rewards for good driving. Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

“It’s really efficient and helpful for young drivers .”

Helpful Report

Posted 4 years ago

Hi Mihai, Thank you very much for your review, have a great day! Chris @ Carrot.

Posted 4 years ago

“Always happy to help with quick email responses when needed. My favourite insurer in my 3 years of driving.”

Helpful Report

Posted 4 years ago

Hey Holly, Thank you so much for your review, we are glad you are happy with our email responses and find us always happy to help. Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews