Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt replies, easy to use black box. Decent value:”

Helpful Report

Posted 5 years ago

Hey, thank you for your review! Have a fantastic day. Many thanks - John @ Carrot

Posted 5 years ago

“Absolutely fantastic company, great online system including the chat to resolve problems! Very easy to deal with! The app is great, much easier and more efficient than the box! I would recommend this company.”

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Posted 5 years ago

Hey Ben, thank you so much for your great review! You know where we are should you need us! :) Have a great day! Many thanks - John @ Carrot

Posted 5 years ago

“Decent insurance company”

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Posted 5 years ago

Hey Jakub, thank you for your review. Have a great day! Many thanks- John @ Carrot

Posted 5 years ago

“Very good”

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Posted 5 years ago

Hey, thank you for leaving u a review :). Many thanks- John @ Carrot

Posted 5 years ago

“My questions were answered very quickly and in a friendly manner.”

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Posted 5 years ago

Hey, thank you for you review! :). Many thanks - John @ Carrot

Posted 5 years ago

“Can always get my questions answered and things sorted quickly.”

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Posted 5 years ago

Hey, thank you for your review! Many thanks - John @ Carrot

Posted 5 years ago

“Been with carrot just over a year now, very pleased with my renewal quote price. Customer service via the online chat is good and always get my problems resolved. Would 100% recommend to family and friends.”

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Posted 5 years ago

Hey Stephanie, thank you for your review!! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

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Posted 5 years ago

Hey Stephanie, thank you for your review!! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

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Posted 5 years ago

Hey Stephanie, thank you for your review!! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“Been with carrot for almost a year and I’ve got to say every time I need to ask a question or have any concerns they are absolutely brilliant at helping! I always thought the live chat would be a waste of time but it’s AMAZING! I don’t usually like talking on live chats as I don’t feel like I get anywhere but carrots live chat has super quick responses, they are helpful and super friendly! Thank you Carrot 🥕 definitely recommend!”

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Posted 5 years ago

Hey Freya, thank you for your review! Great to hear the positive comments! Many thanks- John @ Carrot

Posted 5 years ago

“Overall decent the the app needs a couple improvements but apart from that nothing else to say badly very helpful staff and easy to contact if needed”

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Posted 5 years ago

Hey Jordan, thank you for your review and feedback. Please be assured we are providing often updates on the App, but if you do have concerns, please head over to our Website so we can have a chat about this :). Many thanks- John @ Carrot

Posted 5 years ago

“Been with carrot just over a year now, very pleased with my renewal quote. Customer service via the online chat is good and always get my problems resolved. Enjoy how I recieve weekly vouchers, overall I'm happy with carrot.”

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Posted 5 years ago

Hey Heather, thank you for your review! Hope you are enjoying spending the treats! Many thanks - John @ Carrot

Posted 5 years ago

“Great customer service from Paddy in particular, provided me a tonne of assistance when my app wasn’t working and helped process my claim smoothly. Thank you for all your help!”

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Posted 5 years ago

Hey, thank you for your great review! Hope you have a fantastic day! Many thanks- John @ Carrot

Posted 5 years ago

“Very helpful on the website chat and informative. The process of starting the car insurance took the usual amount of time and was a very good price in comparison to other companies. Very happy:)!”

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Posted 5 years ago

Hey, thank you for your review. We really appreciate it! Have a wonderful day. Many thanks- John @ Carrot

Posted 5 years ago

“After a bit of a rough start to my policy last year, carrot have redeemed themselves by improving their communication with customers! I have recently renewed my policy due to these improvements. Also it’s the cheapest by far!!”

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Posted 5 years ago

Hey, thank you so much for you review! We really appreciate it. Many thanks- John @ Carrot

Posted 5 years ago

“Great customer service. App is very easy to use. I would recommend adding additional driver on at the start, when you have taken the policy out it can be pricey.”

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Posted 5 years ago

Hey, thank you for your review! Hope you have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“Great customer service, app is really easy to use. Would recommend adding other drivers on the insurance at the start, it’s pricey when you have taken out the policy.”

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Posted 5 years ago

Hey, thank you for your review. We really appreciate it. Hope you have a great day! Many thanks - John @ Carrot

Posted 5 years ago

“Carrot was very helpful when having to deal with my first ever claim. They have great offers when you bank in your points!!”

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Posted 5 years ago

Hey, thank you for your review! Have a great day! Many thanks, John @ Carrot

Posted 5 years ago

“They have made things extremely easy for me when it comes to giving me information and instructions on how to change my vehicle information.”

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Posted 5 years ago

Hey Victoria, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“One of the most efficient insurance companies I’ve been with thus far. Especially when I discovered that I didn’t need to take time off work to fit a box in car as they track my driving and miles via my phone. Didn’t rate 5 stars as I can’t speak to staff over the phone when I have a non accident which query.”

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Posted 5 years ago

Hey, thank you for taking the time to leave us a review. Have a great day! Many thanks- John @ Carrot

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews