Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

Write Your review

Tell us how Carrot Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, good rewards”

Helpful Report

Posted 3 years ago

HI, Thank you so much for your review! we are glad you are happy with our prices and rewards. Have a great day - Chris @ Carrot.

Posted 3 years ago

“I like the fact that they gave me a very competitive quote. On top of that, I am earning weekly rewards, which is a definite bonus. The weekly rewards encourage me to drive well, i.e., within speed limits, smoothly, etc., which I think is making me a better driver in the process. On the downside, if you are inclined to speak to someone, I am not sure how easy it is to actually pick up a phone. However, they are available and very responsive on Live Chat, so I haven't really had the need to call them up. Also, haven't had the need to make a claim - thankfully, and hopefully it will stay that way. So, can't comment on that side of things.”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for your review! we are glad you found your quote competitive and are driving safely and earning rewards! We are also glad you believe your Carrot policy is making you a better driver in the process. Please be aware we are a digital first company but you can request a call back from Live Chat at a convenient time for you, with an agent who will be happy to help. Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“The scoring system feels like nonesense. Easily going from perfect 10 scores to 0.2 scores. Keep getting low score on smoothness and I don't understand why when I brake to a stop non harsh or in a quick way.”

Helpful Report

Posted 3 years ago

Hi Matt, thank you for your review we do appreciate all customer feedback, we would like to speak to you in regards to your scores please contact us via Live Chat @ www.carrotinsurance.com where an agent will be happy to help. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Good use of black box and dashboard although while points were earned it would not let me convert so I think I missed out on a large amount. However all in all can't fault it.”

Helpful Report

Posted 3 years ago

Hi Emily, Thank you so much for your review! we are glad you are happy with our Black box and New Driver dashboard. we would like to speak to you in regards to missed points please contact us on Live Chat where an agent will be happy to help. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Black box issue for young driver. Box changed repeatedly just after midnight even though no new journeys were undertaken. Spoke to chat help - only communication method on offer - but couldn't be resolved. Carrot said delayed journey registering, but no journeys taken, car still sat on driveway. This product seems to either work really well or appealing bad for individuals. It's like the Russian Roulette of car insurance - take it out at your own risk. I chose to cancel mine.”

Helpful Report

Posted 3 years ago

Hello S Osborne, thank you for your review and we are sorry to hear of the issues experienced. We can confirm due to signal strength there can be slight delays in scores updating on your dashboard but these shouldn't be excessive. We would be happy to offer a call back to talk you through this, please contact us on Live Chat if you wish to arrange a call. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Carrot insurance is great as it’s easy to apply and customer service handle your issues quickly. Very polite and friendly staff. Would definitely recommend carrot insurance.”

Helpful Report

Posted 3 years ago

Hi Lenny, thank you so much for your review! we are glad you found it easy to apply for insurance and we have handled your issues quickly. We are glad you feel our staff are polite and friendly and would recommend us. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Stole my £300 tried to contact them on day 13 and 14 of policy nobody was available. Finally got through to them on day 15 and they refused to give me my deposit back”

Helpful Report

Posted 3 years ago

Hi, thank you for your review and we are sorry to hear of the issues experienced. We would like to speak to you in regards to your concerns, please contact us via Live Chat to discuss these in more detail. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Easy and quick”

Helpful Report

Posted 4 years ago

Hi, thank you so much for your review, have a great day! Chris @ Carrot

Posted 4 years ago

“DO NOT USE ... this company limits your usage in your own vehicle, says no curfew but this is hidden under the term “usage””

Helpful Report

Posted 4 years ago

Hello Emma, thank you for your review we do appreciate all customer feedback. In regards to curfews there is no curfew on the policy however you will receive lower usage scores for driving between 11pm and 5am as we are trying to make the roads as safe as possible. Have a great day! Chris @ Carrot.

Posted 4 years ago

“Only just taken out policy ! All ok so far . A bit complicated to upload all required documents but helped on live chat Hopefully all will be good x”

Helpful Report

Posted 4 years ago

Hi Maddy, Thank you for your review. we are glad your policy has gone ok so far and we could help you on Live Chat when uploading your documents. Have a great day! Chris @ Carrot.

Posted 4 years ago

“God awful customer service, used carrot as it was good price for me as a new driver but I still paid a hefty price even with the box. I was threatened with cancellation and they proceeded with it when I wanted to change my address since they wouldn't cover me if I moved to a new address even though I HADNT confirmed the move yet. Then a month before its due to expire i had a -0.1 on my score being at RISK of cancellation but they went ahead and cancelled it anyway... no reasoning and no empathy. STAY AWAY, its not worth it. Im currently with ROOSTER which is a way better insurer, cheap and NO BLACK BOX”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review, we do appreciate all customer feedback, we would like to speak to you to discuss your concerns in more detail please contact us via Live Chat where an agent will be happy to help. Have a great day! Chris @ Carrot.

Posted 4 years ago

“I’ve just renewed my insurance for the 3rd year running and I have never had a problem with carrot they have always been amazing from my very first year so quick and easy to sort everything out even when changing cars part way through year 2 everything was so simple and with getting the black box fitted they managed to work a time out best to suit me. Also cheapest insurance quote by far nearly half the price of anywhere else.”

Helpful Report

Posted 4 years ago

Hey Kirsty, Thank you so much for your review, we are glad you have decided to renew with us for a third year! We are also glad you found it quick and easy when changing vehicles and when arranging you Black Box fit. We are also happy you find our quotes the cheapest. Have a great day! Chris @ Carrot.

Posted 4 years ago

“Good service and really quick response”

Helpful Report

Posted 4 years ago

Hi Kai, Thank you so much for your review! We are glad you are happy with our customer service. Have a great day! Chris @ Carrot.

Posted 4 years ago

“Great service, quick and easy. Great price”

Helpful Report

Posted 4 years ago

Hey Holly, Thank you so much for your review! We are glad you are happy with our customer service and prices. Have a great day! Chris @ Carrot.

Posted 4 years ago

“customers are given a black box which records data including speed, smoothness (accelerating and braking) and usage (time spent driving). I have been a customer with carrot for about 9 months now and have constantly been given random poor usage scores even when i’m driving at normal hours. When i would try to contact someone at Carrot i would have to wait close to an hour before anyone answered my call, and the reasoning behind why my usage score has dropped wouldn’t make any sense as i had not done anything to make it poor, such as very long journeys with no breaks or late night driving. i would be given a poor score for driving even at 1pm in the afternoon. When you have a good weekly score you are given a reward of 500 points which is equivalent to £5, however if your score goes down so does the amount of points earned. Because of this unfair usage score i have not been able to collect this on many occasions and since nothing can be done about this, whether it be customer service or the box which gives unfair scores, i have given a poor rating on this company purely based on my user experience. Out of the black box provider companies, i would advise to avoid this insurer as you will constantly be annoyed at your score regardless of how well you have driven.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review and we are sorry to hear of the issues experienced. we would like to speak to you regarding your concerns. Please contact us on Live Chat where you can also arrange a call back with an agent. Have a great day! Chris @ Carrot.

Posted 4 years ago

“I am currently on my first year of insurance with carrot, I was very confused and overwhelmed at the start with everything however carrot quickly resolved all my confusion and issues. Prices are very good and the deals are even better. Customer service is always extremely quick and any issues are always resolved within the same hour”

Helpful Report

Posted 4 years ago

Hey Jasmine, thank you so much for your review, we are glad your concerns have been dealt with and you are happy with our prices and deals, We are also glad you are happy with our customer service. Have a great day! Many Thanks - Chris @ Carrot.

Posted 4 years ago

“Brilliant customer service team always so helpful, even out of hours. Great prices and deals, second year driver and cut my prices in half from my first year’s insurance.”

Helpful Report

Posted 4 years ago

Hello, Thank you so much for your review! We are glad you find our customer service team helpful even out of hours. We are also happy you are happy with our prices and that you have renewed for another year. Have a great day! Chris @ Carrot.

Posted 4 years ago

“I have been insured with Carrot for two years with their blackbox policy. I have thoroughly enjoyed the experience and the low premiums offered to me.”

Helpful Report

Posted 4 years ago

Hello Abdul, Thank you so much for the review, we really appreciate the feedback! :) I am so glad you are happy with our black box policy, your experience and the price! 😊 I hope you have a lovely day! Chanice @ Carrot Insurance. 🥕

Posted 4 years ago

“Really friendly customer service when requesting my renewal quote and changing the address of the quote. Easy and simple. Much easier than I imagined with it all being automated and no phone calls.”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for your review! we are glad you found it easy and simple when changing the address on your renewal quote. Please be aware we are a digital first company, but we can offer call backs with an agent who would be happy to help. Have a great day! Chris @ Carrot.

Posted 4 years ago

“Very happy with my new car insurance set up was so easy with the help of live chat and soo affordable to”

Helpful Report

Posted 4 years ago

Hello Millissa, Thank you so much for the review, we really appreciate the feedback! :) I am so glad you feel your insurance was easy to set up on Live Chat and you are happy with our price! 😊 I hope you have a lovely day! Chanice @ Carrot Insurance. 🥕

Posted 4 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews