Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

Write Your review

Tell us how Carrot Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carrot is an amazing insurance I been with always there to help when you need it great advice when stuck with stuff really understanding I would highly recommend”

Helpful Report

Posted 5 years ago

Hey AJ, thank you for your review! Please don't hesitate to contact us should you need anything else :). Many thanks - John @ Carrot

Posted 5 years ago

“Very good service , excellent for new drivers , very efficient when it comes to black box fitting and policy renewal etc. by having easy access to customer service.”

Helpful Report

Posted 5 years ago

Hey Sinead, thank you for your review! Have a great day! Many thanks - John @ Carrot

Posted 5 years ago

“I have had a really good experience. I did have a few problems with my carrot device but the chat was always very helpful and didn’t take long to get through to them either.”

Helpful Report

Posted 5 years ago

Hey Jack, thank you for your review! Glad everything is now up and running for you! You know where we are if you need us :). Many thanks - John @ Carrot

Posted 5 years ago

“I’ve had good experiences with the staff using online chat, staff have always been polite and knowledgable. Carrot insurance had the lowest price option for me by far, being a young driver I struggle to find good price options even with a black box. Installing the box was quick and easy to set up and the man who fitted it was very polite and efficient. Not to mention the black box it’s self which is really easy to follow on the dashboard website and the option to earn rewards is INCREDIBLE.”

Helpful Report

Posted 5 years ago

Hey Annabelle, thank you so much for your review! I hope you enjoying spending your rewards at your chosen shops! Should you need us for anything, you know where we are :). Many thanks - John @ Carrot

Posted 5 years ago

“Very helpful staff when using the online chat. Also black box is really easy to work with”

Helpful Report

Posted 5 years ago

Hey Chloe, thank you for your review! Great to hear you like using our new live chat. Don't forget, great driving means points, points mean vouchers for your chosen shop! :D. Many thanks - John @ Carrot

Posted 5 years ago

“Great prices and amazing customer service - no waiting on phones on hold! The app is really easy to use and better than my previous insurers. I wish I had discovered Carrot the first time around and have recommended to many friends.”

Helpful Report

Posted 5 years ago

Hey Samantha, thank you for your review! Its great to hear you are enjoying the product, please don't hesitate to contact us should you need anything :). Many thanks - John @ Carrot

Posted 5 years ago

“What’s great about Carrot Insurance is it’s cheap for beginners and learners. What I really like is the help they provide through the live chat they will do everything to solve the customers problem.”

Helpful Report

Posted 5 years ago

Hey, thank you for your review! Hope you have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“Easy to use website and great price for young drivers !! I look forward to being insured with you”

Helpful Report

Posted 5 years ago

Hey Shannon, thank you for your review. We look forward to having you as a customer! Please let us know if you need anything from us. Have a great week! Many thanks- John @ Carrot

Posted 5 years ago

“Great to know how are driving is.”

Helpful Report

Posted 5 years ago

Hey, thank you for your review! Have a great day. Many thanks- John @ Carrot

Posted 5 years ago

“Very happy with "Carrot" so far! Easy to navigate web site - very competitive quotation. Setting my new policy up has also been pretty easy. Very impressed with the on-line "live chat" - really helpful and straightforward to use. Well done Carrot.”

Helpful Report

Posted 5 years ago

Hey Alex, thank you for your review! Please don't hesitate to contact us should you need anything :). Have a lovely day! Many thanks - John @ Carrot

Posted 5 years ago

“Quick and easy Website nicely laid out Online live chat service amazing”

Helpful Report

Posted 5 years ago

Hey Molly, thank you for you review! We are only a click away should you need us! Many thanks, John @ Carrot

Posted 5 years ago

“Helped me insure my car at a cheap price.”

Helpful Report

Posted 5 years ago

Hey, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 5 years ago

“We had to advise Carrot Insurance that my car battery had failed so they would not be seeing any readings. The Live Chat, even in the current circumstances eorked perfectly and the lady on the other side was polite and helpful. Thank you.”

Helpful Report

Posted 5 years ago

Hey Ryan, thank you for your review! Have a great day. Many thanks- John @ Carrot

Posted 5 years ago

“Honestly an amazing company that offers great prices AND gives you rewards for driving well! Highly recommend!!!”

Helpful Report

Posted 5 years ago

Hey Steven, thank you so much for your review! Hope you are enjoying the rewards! Have a great week. Many thanks - John @ Carrot

Posted 5 years ago

“Very friendly, quick and informative! Excited to be starting a policy with them😁”

Helpful Report

Posted 5 years ago

Hey Michelle, thank you for your review! We are excited to have you on-board! Safe driving. Many thanks - John @ Carrot

Posted 5 years ago

“Quick and easy to get help using the live chat :)”

Helpful Report

Posted 5 years ago

Hey Jasmine, thank you for your review! Have a fantastic day! Many thanks - John @ Carrot

Posted 5 years ago

“With the virus that is going on its been hard communicating and getting my insurance sorted however online chat has been very helpful and friendly and helped me sort out everything perfectly! I couldn’t have got my insurance sorted without this company”

Helpful Report

Posted 5 years ago

Hey Harriet, thank you for your review. I am so glad we have been able to help you! We are only a click away should you need anything. Many thanks - John @ Carrot

Posted 5 years ago

“Very helpful! Live chat is great! Great service!”

Helpful Report

Posted 5 years ago

Hey Ella, thank you for your review, great to hear all this! You know where we are if you need anything ! Many thanks- John @ Carrot.

Posted 5 years ago

“They are helpful,with care for customers.recommended”

Helpful Report

Posted 5 years ago

Hey, thank you for your great review! Many thanks- John @ Carrot.

Posted 5 years ago

“❤️ Carrot.”

Helpful Report

Posted 5 years ago

Hey, thank you! Many thanks- John @ Carrot

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews