Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am pleased with the customer service provided by the Carrot Insurance. I had some queries and spoke on LiveChat to a person named ‘Owen’, who was kind, considerate and ensured that all my questions were answered. I would highly recommend the Carrot Insurance and the staff is there to provide support when and if needed.”

Helpful Report

Posted 3 years ago

Hello P. George, Thank you so much for your review, we are glad you are happy with Owen's customer service, I will make sure this gets fed back to him. We are also glad you would recommend us! Have a great day! Chris @ Carrot.

Posted 3 years ago

“I have had an email saying I have a blocker on my blackboard and to contact the service line if that was not the case, so when in contact I was waiting 15-20 to be placed through to someone and all that was said to me afterwards was that carrot will be in contact with me over the issue, and currently a week later and no response has been sent to me over the issue.”

Helpful Report

Posted 3 years ago

Hello, thank you for your review, we do appreciate all customer feedback, we would like to speak to you regarding your concerns please contact us via Live Chat where you can also arrange a call back with agent who will be happy to help. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Fully recommend amazing service”

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Posted 3 years ago

Hey Britney, thank you so much for your review! We are glad you would recommend us and are happy with our service! Have a great day! Chris @ Carrot.

Posted 3 years ago

“Always happy to help with any questions i have. My questions and queries are always answered!!”

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Posted 3 years ago

Hello, thank you so much for your review! we are glad our agents have been able to resolve any queries you have had. Have a great day! Chris @ Carrot.

Posted 3 years ago

“This is my second year with Carrot and renewing my insurance with them was simple and easy. They have been great for my driving confidence using their telematics device in my car and getting awesome rewards.”

Helpful Report

Posted 3 years ago

Hi Milly, Thank you so much for your review! We are glad you have renewed for your second year and found the process easy. We are also glad your driving confidence has improved due to using a telematics device and as you have earned rewards due to this. Have a great day! Chris @ Carrot.

Posted 3 years ago

“the price to the information was all spot on.”

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Posted 3 years ago

Hey Sami, Thank you so much for your review, we are glad you are happy with our prices and the information you have been given. Have a great day! Chris @ Carrot..

Posted 3 years ago

“Had a query about my renewal, was resolved very quickly over live chat they were very helpful! Really good insurance company overall, would definitely recommend! 👍🏻”

Helpful Report

Posted 3 years ago

Hello Alex, Thank you so much for your review! We are glad your renewal query was resolved quickly and as you would recommend us! Have a great day! Chris @ Carrot

Posted 3 years ago

“The lady that dealt with my quote was very helpful 👌 she helped me to deal with a technical problem all within half hour. Very impressed”

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Posted 3 years ago

Hello Tyz, Thank you so much for your review! we are glad our agent was able to help with your query. Have a great day! Chris @ Carrot.

Posted 3 years ago

“I used the love chat to query why my black box wasn’t registering my journeys. Someone was supposed to contact me, but they didn’t. When I reached out myself the query was resolved quickly. Only downside is that I had to reach out a second time instead of the agent contacting me back. Otherwise, great service.”

Helpful Report

Posted 3 years ago

Hello Shahla, Thank you for your review, please accept our apologies as we didn't contact you as agreed, we have now resolved your query and are glad you are happy with our customer service. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Used the chat online to sort out insurance. Carrot were the cheapest on compare the market and the chat person was really helpful . Text and emails came through quickly and Black box installation easy to book. Would recommend”

Helpful Report

Posted 3 years ago

Hi Reece, Thank you so much for your review! we are glad you have found Carrot as your cheapest quote and our Live Chat agent helpful. We are also glad you have received SMS messages and emails quickly and your Black Box installation was easy to book and would recommend Carrot! Have a great day! Chris @ Carrot.

Posted 3 years ago

“Excellent customer service. Easy online chat for help and support. Everyone is very helpful and give you all the information you need without any hassle. Great prices and great rewards!”

Helpful Report

Posted 3 years ago

Hi Emma, Thank you so much for your review! we are glad you are happy with our customer service and Live Chat and you have found us helpful. We are also glad you are happy with our prices and rewards. Have a great day! Chris @ Carrot.

Posted 3 years ago

“I had a quick question about the rewards and it was resolved quickly and easily and I had a question about renewal and was easily able to renew my policy.”

Helpful Report

Posted 3 years ago

Hey Farzana, Thank you so much for your review! We are glad your query in regards to rewards was resolved quickly and as you have renewed with Carrot for another year. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Helpful service”

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Posted 3 years ago

Hi Ellie, Thank you so much for your review! We are glad you find our service helpful. Have a great day! Chris@ Carrot.

Posted 3 years ago

“Decent,could be better though,friendly staff.”

Helpful Report

Posted 3 years ago

Hello, thank you for your review we do appreciate your feedback, we would like to speak to you on how we can potentially improve. Please contact us on Live chat where an agent will be happy to help with your query. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Although they don’t have an email or direct phone number, they have Lassus helped me through live chat and my problems have always been resolved”

Helpful Report

Posted 3 years ago

Hi Taylor, thank you so much for your review! we are glad we have been able to resolve your queries through Live Chat. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Easy to purchase and also dead straight forward”

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Posted 3 years ago

Hi Declan, thank you so much for your review! we are glad you have found a Carrot policy easy to purchase and straight forward . Have a great day! Chris @ Carrot.

Posted 3 years ago

“Quick documentation !!”

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Posted 3 years ago

Hello, thankyou so much for your review! we are glad you found our documentation quick to receive. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Customer service on live chat”

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Posted 3 years ago

Hi Samuel, thank you so much for your review! we are glad you are happy with our Live Chat customer service. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Customer service is slow and Live chat can be very irritating. Prices are reasonable”

Helpful Report

Posted 3 years ago

Hello, thank you for your review we do appreciate all customer feedback, we would like to speak to you regarding your concerns, please be aware you can arrange a call back from Live Chat with one of our agents if this would be more convenient for you. We are glad you believe our prices to be reasonable. Have a great day! Chris @ Carrot..

Posted 3 years ago

“Very quick and easy to use. Cheaper than other insurance websites.”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review! we are glad you find Carrot quick and easy to use and as you have found our quotes the cheapest. Have a great day. Chris @ Carrot.

Posted 3 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews