Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Insurance done there and then”

Helpful Report

Posted 4 years ago

Hi Harvey, Thank you so much for your review, Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

“Great insurance company. When there was a problem with my black box it wasn't an issue for Carrot. The customer service colleagues are very helpful, knowledgeable and pleasant. The online chat is really good. You are kept up to date with info from Carrot with regular emails. The rewards for driving safely are good also and at the end of the year the discount is very competitive. I would recommend insuring with this company.”

Helpful Report

Posted 4 years ago

Hey Louise, Thank you so much for your review! We are glad the issue with your black box is resolved and you find our agents as helpful and are happy with Live Chat. We are glad you are happy at being kept up to date by email and are happy with rewards and your renewal discount. Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

“As a young driver I came across carrot insurance which was outstandingly better than all the other companies I had searched through, I found the online chat exceptionally good and the advisors were very helpful. This is now my 2nd year with Carrot”

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Posted 4 years ago

Hello Harley, Thank you so much for your review, we really appreciate the feedback! I'm so glad you feel Live Chat is good and we have helped with any queries you have had! I am happy to see you are in your second year with us here at Carrot!🥕 I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Customer service is always very prompt and solves all queries, the pricing was the best out of all that I explored too. I would recommend! I’ve had no issues and am very pleased with my experience.”

Helpful Report

Posted 4 years ago

Hello Caitlin, thank you so much for your review! We are glad you are happy with our service, prices and you would recommend us. 🥕 I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Easy to work out, and quick to get insured with.”

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Posted 4 years ago

Hello, Thank you so much for your review, we really appreciate the feedback! I am happy to see your found it quick and easy to set up a policy! I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“I found it easy to set up my insurance and sort a date for fitting the telematics device. I had to use online chat to upload documents, but there wasn’t a long wait to get through to an advisor.”

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Posted 4 years ago

Hello Chris, Thank you so much for your review, we really appreciate the feedback! I am so glad you have found it easy to set up your policy with us; you have booked in for box fit and you have uploaded documents with an advisor!🥕 I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Easy service and beats their competitors with the cheap prices and weekly rewards. Would highly reccomend.”

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Posted 4 years ago

Hi Lee, Thank you so much for your review! We are glad you are happy with our service and prices and weekly rewards. Have a great day! Many Thanks Chris @ Carrot.

Posted 4 years ago

“Great customer service! With friendly and helpful employees”

Helpful Report

Posted 4 years ago

Hi Toby, Thank you so much for your review. we are glad you are happy with our customer service and find our agents friendly and helpful! Have a great day! Many Thanks, Chris @ Carrot

Posted 4 years ago

“I never thought I would have a good car insurance experience especially since I am a new driver but carrot insurance has been truly amazing. I love the fact that they give point back to their customers, I am able to monitor my driving and what areas I need to improve in in order to be safer. Their customer service is also amazing I always feel like i am talking to a friends rather than a stranger!”

Helpful Report

Posted 4 years ago

Hey Omolewa, Thank you so much for your review, we are glad you have had an amazing experience with Carrot! We really appreciate that you love getting rewards points for safe driving and you are using the dashboard to monitor your driving. We are glad you are happy with our customer service. Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

“Customer service is always brilliant as they are on hand and respond very quickly. The prices are also really good because the previous year I had a crash which I thought meant the price would majorly increase. With carrot it didn’t allowing me to keep driving. The rewards for been a good driver are also really good as it allows me to buy vouchers to spend. My black box was delivered and fitted very quickly as it was a few days after I sorted my policy.”

Helpful Report

Posted 4 years ago

Hi Evan, Thank you so much for your review! We are glad you are happy with our customer service and our prices. keep driving well to earn points! we are glad your black box was fitted quickly after you set up your policy. Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

“Great company! Always get everything done quickly!!”

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Posted 4 years ago

Hi Kieran, thank you so much for your review, we are glad we are always quick in responding to your queries. Should you have any more queries please do not hesitate to contact us. Have a great day! Many Thanks, Chris @ Carrot.

Posted 4 years ago

“Carrot is the only Insurence company I have use. They have always been great and dealt with my enquiries quickly and throughly.”

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Posted 4 years ago

Hello Liam, Thank you so much for your review, we really appreciate the feedback! I am so glad we have always helped with any queries you had quickly and thoroughly!🥕 I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Excellent help. Can't fault.”

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Posted 4 years ago

Hello Max, Thank you so much for your review, we really appreciate the feedback! We are so glad you feel we are excellent help and you can't fault us. 🥕 I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Carrot Insurance has been my second car insurance since becoming a new driver. The website is easy to navigate. Multiple times I have used the online chat service on the website and every time the service has been helpful and patient. As someone who hasn't had much experience with car insurance, it is nice to feel like you are being listened to and staff help to answer queries in the best way they can. Not to mention what was included in my price was amazing! The carrot reward scheme is also incredibly motivating and I could not believe how many rewards you can build weekly, all with an amazing choice of voucher! Highly recommend!!”

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Posted 4 years ago

Hello Kelsey, Thank you so much for your review. We really appreciate the feedback! We are really glad you are happy with our service on Live Chat, the rewards we offer and that you would recommend us! We are always happy to help and keep up the great driving for them rewards!🥕 I hope you have an amazing day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Really reliable and easily contactable I’d there are any enquiries. Perfect for new drivers.”

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Posted 4 years ago

Hello Lexie, Thank you so much for your review, we really appreciate the feedback! We are so glad you feel we are reliable, easy to contact and we are perfect for new drivers. I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Really helpful on the live chat and got the answers I needed”

Helpful Report

Posted 4 years ago

Hello Moll, Thank you so much for your review, we really appreciate the feedback! We are so glad to see we helped with any queries you had! 😊 I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“This is my second year with carrot insurance. The renewal price was far cheaper than anywhere else, and it was really easy to do. Quick, efficient, easy, and competitive rates. Thank you.”

Helpful Report

Posted 4 years ago

Hello Charlie, Thank you so much for your review, we really appreciate the feedback! We are so glad you are happy with the price we have offered and it was quick and efficient to renew! 🥕 I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“Great customer service consistently, the wait times are sometimes longer than expected but the staff are always great”

Helpful Report

Posted 4 years ago

Hello Jack, Thank you so much for your review, we really appreciate the feedback! We are sorry that Live Chat wait times are sometimes longer. We are so glad you are happy with our customer service! I hope you have a lovely day! Thank you and take care. Chanice @ Carrot Insurance. 😊🥕

Posted 4 years ago

“Fantastic all-round insurance company with staff who deliver the very best customer service. Quick, efficient telematics installation and sign-up process. Would absolutely recommend to any young drivers looking for an affordable premium from a top-class insurer.”

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Posted 4 years ago

Hello Harnehm, Thank you so much for your review. We really appreciate the feedback! We are really glad you are happy with our customer service, feel the box fit and sign up process is efficient and you would recommend us!🥕 I hope you have an amazing day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

“No problems at all when arranging a black box fitting, and setting up my insurance. Price is reasonable.”

Helpful Report

Posted 4 years ago

Hello, Thank you so much for your review. We really appreciate the feedback! We are really glad you faced no issues when booking box fit and setting up your policy and the price is reasonable for you. Welcome to Carrot!🥕 I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 4 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews