Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes very happy”

Helpful Report

Posted 3 years ago

Hi Stefan, thank you very much for your review! we are glad you are happy. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Service is amazing, i was running out of miles on my black box as my policy ends soon and carrot gifted me free miles to help me out.”

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Posted 3 years ago

Hello Hannah, thank you so much for your review! We really appreciate the feedback. I am so glad you are happy with our service and we have managed to help you out with your miles. I hope you have a great day! Chanice @ Carrot. 😊

Posted 3 years ago

“Nice experience. They are giving vouchers for good driving credits.”

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Posted 3 years ago

Hello George, thank you so much for your review! We really appreciate the feedback. I am happy to hear you are having a nice experience and you are happy with the vouchers offered. Keep up the great driving! I hope you have a great day! Chanice @ Carrot. 😊

Posted 3 years ago

“They were very helpful and attentive”

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Posted 3 years ago

Hi Kelli, Thank you so much for your review we are glad you found us helpful and attentive! Have a great day! Chris @ Carrot.

Posted 3 years ago

“Well Carrot was the cheapest new driver insurance and I think they achieve this by having a dashboard which rewards you on how well you are driving so actually gets you into the habit of driving gently, therfore reducing the chances of an accident. And their online help Chat is extremely responsive and the staff are really helpful.”

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Posted 3 years ago

Hello, Thank you do much for your review! We are glad you are happy with our dashboard and this is helping you to drive gently. We are also glad you are happy with our Live Chat service and find our agents helpful. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Good price insurance perfect for learner drivers. Very easy to set up and the live chat option saves a lot of time and always helps with problems fast and efficiently. Their call line is also great and wait times aren’t too long. Blackbox technology used was better than expected and earning rewards from driving well is also a big plus. Would definitely recommend !”

Helpful Report

Posted 3 years ago

Hello Bilal, thank you so much for your review! I am glad you are happy with our price, Live Chat and our black box technology. I am so glad to see you would recommend us. I hope you have a great day! Chanice @ Carrot. 😊

Posted 3 years ago

“Very good customer service. We’re quick with enquiries and everything overall. Have a very polite and gentle with their approach towards their customers. In conclusion, I would really recommend carrot insurance to anyone.”

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Posted 3 years ago

Hello Zayyan, thank you so much for your review! I am glad you are happy with our customer service and feel we have a polite and gentle approach. I hope you have a great day! Chanice @ Carrot. 😊

Posted 3 years ago

“I've been with Carrot Insurance for the last 7 months and they have been so helpful with every question. They were also the cheapest Insurance company for my age bracket (18-21).”

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Posted 3 years ago

Hi, Thank you so much for your review! we are glad you have found us helpful and we were able to provide you with the cheapest quote. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Customer service is excellent very easy to purchase and any problems you may have get resolved instantly.”

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Posted 3 years ago

Hi Lewis, Thank you so much for your review we are glad you are happy with our customer service and as any issues have been resolved for you instantly. We are also glad as you found your policy easy to purchase. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Great prices and even better customer service”

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Posted 3 years ago

Hello, thank you so much for your review! we are glad you are happy with our prices and customer service. Have a great day! Chris @ Carrot.

Posted 3 years ago

“They were very helpful and attentive and answered all my question even when some of them were a bit silly. Speaking to Claire M made the whole process a lot easier”

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Posted 3 years ago

Hi Charlie, thank you so much for your review! we are glad we were able to answer all of your questions and speaking to Claire made the process easier. I will make sure this gets fed back to Claire. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Very good price for insurance and the customer service is easily accessible at all times and the live chat is very useful. Definitely would recommend! Black box installation was also smooth and had no problems regarding that. The dashboard is also very useful and easy to use and view.”

Helpful Report

Posted 3 years ago

Hi Bilal, thank you so much for your review! we are glad you are happy with our prices and our customer service on Live Chat and you would recommend Carrot. We are also glad your black box installation ran smoothly and you find the New Driver dashboard easy to use. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Great price, good rewards”

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Posted 3 years ago

HI, Thank you so much for your review! we are glad you are happy with our prices and rewards. Have a great day - Chris @ Carrot.

Posted 3 years ago

“I like the fact that they gave me a very competitive quote. On top of that, I am earning weekly rewards, which is a definite bonus. The weekly rewards encourage me to drive well, i.e., within speed limits, smoothly, etc., which I think is making me a better driver in the process. On the downside, if you are inclined to speak to someone, I am not sure how easy it is to actually pick up a phone. However, they are available and very responsive on Live Chat, so I haven't really had the need to call them up. Also, haven't had the need to make a claim - thankfully, and hopefully it will stay that way. So, can't comment on that side of things.”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for your review! we are glad you found your quote competitive and are driving safely and earning rewards! We are also glad you believe your Carrot policy is making you a better driver in the process. Please be aware we are a digital first company but you can request a call back from Live Chat at a convenient time for you, with an agent who will be happy to help. Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Good use of black box and dashboard although while points were earned it would not let me convert so I think I missed out on a large amount. However all in all can't fault it.”

Helpful Report

Posted 3 years ago

Hi Emily, Thank you so much for your review! we are glad you are happy with our Black box and New Driver dashboard. we would like to speak to you in regards to missed points please contact us on Live Chat where an agent will be happy to help. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Carrot insurance is great as it’s easy to apply and customer service handle your issues quickly. Very polite and friendly staff. Would definitely recommend carrot insurance.”

Helpful Report

Posted 3 years ago

Hi Lenny, thank you so much for your review! we are glad you found it easy to apply for insurance and we have handled your issues quickly. We are glad you feel our staff are polite and friendly and would recommend us. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Easy and quick”

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Posted 4 years ago

Hi, thank you so much for your review, have a great day! Chris @ Carrot

Posted 4 years ago

“I’ve just renewed my insurance for the 3rd year running and I have never had a problem with carrot they have always been amazing from my very first year so quick and easy to sort everything out even when changing cars part way through year 2 everything was so simple and with getting the black box fitted they managed to work a time out best to suit me. Also cheapest insurance quote by far nearly half the price of anywhere else.”

Helpful Report

Posted 4 years ago

Hey Kirsty, Thank you so much for your review, we are glad you have decided to renew with us for a third year! We are also glad you found it quick and easy when changing vehicles and when arranging you Black Box fit. We are also happy you find our quotes the cheapest. Have a great day! Chris @ Carrot.

Posted 4 years ago

“Good service and really quick response”

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Posted 4 years ago

Hi Kai, Thank you so much for your review! We are glad you are happy with our customer service. Have a great day! Chris @ Carrot.

Posted 4 years ago

“Great service, quick and easy. Great price”

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Posted 4 years ago

Hey Holly, Thank you so much for your review! We are glad you are happy with our customer service and prices. Have a great day! Chris @ Carrot.

Posted 4 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews