Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,343 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 4 star review on 15th April 2025

Sophia Joe

Churchill 1 star review on 7th March 2025

Linda’s

Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a lot to say cos thank goodness I havent had to claim”

Helpful Report

(Car Insurance) - Posted 4 years ago

“If you want to be held hostage by a company, please go with them. In order to make changes to my policy, I called and was delivered a quote DOUBLE what I was previously paying. This was initially based on the second driver and, when asked to remove that, was then stated it was the new postcode. My partner is with Aviva and her insurance went DOWN based on the new address. Because I didn't want to pay double the amount, I was charged a £58 cancellation fee. So you either go with whatever number they give you (which went from £33 to £61) or need to pay them if you don't agree to that amount. What a disgrace of a company. Complete and total robbery. Aviva quote -- £34. DO NOT GO WITH THIS COMPANY.”

Helpful Report

Posted 4 years ago

“Very help full.it was cheaper than others”

Helpful Report

(Car Insurance) - Posted 4 years ago

“It all worked really well and Churchill were 40% of the annual renewal from Saga”

Helpful Report

(Car Insurance) - Posted 4 years ago

“DON’T BELIEVE THE HYPE YET ANOTHER UPDATE! No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!! UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed. I would call it shocking customer service however as customer service is non-existent this would be flattering them. DON’T BELIEVE THE HYPE! The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!! See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE! “ Back in July my parents gave permission to Churchills for me to discuss their ongoing claim with you should this be required. I am afraid to say that I now need to contact you to ask what is going on? This claim has been ongoing since June and has been handled appallingly! They have been left for weeks in a shell of a kitchen with basic utilities and promises of visits that don't happen. At the request of my parents I travelled to ####### last weekend to take a look at the progress as the floor was meant to be screeded on Friday 18th. This did not happen as when the contractor turned up he said he couldn't do the work as the flooring contained asbestos. Why hadn't this been picked up OR communicated by the surveyor??? This was after my parents, both in their late 70's and my father registered disabled had moved tables and chairs out of the kitchen area as they were asked to have the area clear ready to work. It is an absolute disgrace! The situation now is they are living in a shell of a kitchen not being able to cook or clean properly and they have a pile of rubbish including stacks of old flooring in the garden which the contractors have failed to take with them. I could further catalogue the incompetent and disgraceful way this 4 month claim has been mishandled however I will save this for Twitter and as many review sites I can post this debacle on to save any other would be customers being put through such a shoddy service. What I want from you is a full timetable of what is going to happen, and when IN WRITING and I want it adhered to. This needs to be sorted now as I feel that the contractors are definitely taking advantage of my parents easy going nature, one thing I didn't inherit from them. One final point. I find it ironic that the communication from both Churchills and the contractors has been woeful yet they are regularly being contacted to renew their policy. Seems to me that your customer service is great when taking money, not so good should you have a claim. I don't want them contacted again asking them to renew! Please sort this mess out!” PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE!”

Helpful Report

Posted 4 years ago

“I had reason to amend my policy and was able to do this easily (without charge for my particular change) over the phone and got through quickly despite the limitations the company must be working under the current difficulties with COVID-19.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“All found very satisfactory”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Policy is exactly what I required. No problems dealing with this company”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Wanted the cheapest insurance, they ticked the box, all is good with them, can't complain.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Be careful. They are nice until you need to make a claim and then they will leave you wondering why you bothered to pay for non-existent cover. Don’t touch them with a barge pole! Shameful.”

Helpful Report

Posted 4 years ago

“Pass”

Helpful Report

(Car Insurance) - Posted 4 years ago

“very well. Good service online.”

Helpful Report

Posted 4 years ago

“Had Churchill Home Insurance for 25 years. Never made a claim. Now serious damage to my home, No official response for TWO WEEKS.”

Helpful Report

Posted 4 years ago

“Quick quote , really helpful in getting the right cover , would highly recommend”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very helpful and good explanations whenever asked”

Helpful Report

(Car Insurance) - Posted 4 years ago

“It is nice and straight forward”

Helpful Report

(Home Insurance) - Posted 4 years ago

“Very satisfied at this stage”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I had a query about my existing car insurance as needed business insurance added on. I participated in the live chat and got all the assistance I needed and also they emailed me a copy of my certificate which I needed for my employer.”

Helpful Report

Posted 4 years ago

“Website was very easy to navigate. All information was clear and easy to understand. Policy documents very easy to access And uploading relevant documents Churchill required a complete breeze. Overall, excellent.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“They took my car for repair front end to Nationwide Repairs which was fine (accident was my/my wife's fault). After getting the car back and hearing some banging noise from the front I opened up the hood and realised the engine mount was broken. I reported to the garage, they instantly booked the car back and collected it for inspection. Later I got a call saying that the estimator guy told them that it is too far at the back and couldn't have happen during the accident (the whole front bumber and crach cans were changed). So obviously wasn't a "small" shock there. We are talking about a 2 years old car and a fresh shiny engine mount brakage. Totally dissapointed and angry.”

Helpful Report

Posted 4 years ago

Churchill is rated 3.7 based on 1,343 reviews