Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,343 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how Churchill made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Churchill 4 star review on 15th April 2025

Sophia Joe

Churchill 1 star review on 7th March 2025

Linda’s

Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay clear of this horrible insurance company. They have an Absolutely discusting attitude and shocking customer service. I had a policy voided for making a silly mistake which has now made my life so much more difficult when trying to get insurance. They also kept my premium.. Ofcourse. Stay clear of them. They do not care about their customers just the profit. I will be advising everyone I know to stay clear of this horrible company.”

Helpful Report

Posted 6 years ago

“The worst car insurance company I have been with! I originally decided to use Churchill as they offered me a really good deal, how ever i soon found them very hard to deal with. After having set up a direct debit alongside the direct debits set up for the 5 other individuals i have insured with Churchill they lost all paperwork for the direct debit and was unable to receive payment. I made payment over the phone and again filled out a direct debit form which ONCE AGAIN went missing! This ofcourse was my fault and as i received no calls or mail regarding the issue assumed everything was fine. However i received a call informing me my insurance was canceled and i had a fee to pay. One week later without any notice I received a letter from a debt agency as it had been passed onto them! Be wary when taking out with Churchill they are there to make a quick sale and are unattached to the well fair of their customers.”

Helpful Report

Posted 7 years ago

“If you are hoping to take out car insurance with an honest, trustworthy, reasonably priced company stay away from Churchill. I have had an experience with them recently which has put me off for life. I claimed for vandalism/ damage done to my car where I was not at fault and paid £400 excess toward the repair. When I subsequently cancelled my policy with Churchill having found a much better deal elsewhere - cancellation was confirmed then I found to my utter disgust that my bank account had been debited without my consent to the tune of almost £300 without prior notice or warning by Churchill, I consider this debit when my contractor with Churchill had been terminated- THEFT why take out insurance cover with a company that is a THIEF protect yourselves stay away from CHURCHILL”

Helpful Report

Posted 7 years ago

“with churchill for 20 years price just kept going up even with full no claims nearly 800 pound for a 1.6 tdci focus 2011 got new car 1.6 tdci 2014 audi a3 sportback axa insurance 380 no brainer churchill you need to look after loyal people not take them for a ride lady on the phone for churchiill when i cancelled my policy was very nice but could not get any where near axa quote axa cover was better than churcill by the way people like me are to loyal to companys like churchill do what i did shop round save money sould have dumped them years ago”

Helpful Report

Posted 7 years ago

“windscreen replacement provider is a joke surely. Contacted them today to replace my cracked windscreen,and yes the crack obscures the view from the drives seat and I have to wait 9 days for the replacement.This is just unacceptable. Do Churchill honestly think that is a reasonable response ?.Perhaps they would like to refund 9 days insurance cost while the car is unusable.Never waited this long before, same or next day was usual.Doubt if I will renew with them again if this is the standard of customer care!”

Helpful Report

Posted 7 years ago

“Totally disgusting company.Will never used them again and strongly advise anyone looking for a company that keeps it's advertised promises. Quick to take your money, but when it comes to paying out claims , recovering your excess after an accident that was the other drivers fault , good luck. Had my vehicle declared a total loss after an accident on 04/03/2018, today being 20/03/2018 and all I have received from this shocking company is notification that my NCB has been reduced by two years.”

Helpful Report

Posted 7 years ago

“Car repaired at Nationwide in Ellesmere port came back with dash warning lights on ..not there fault or Churchill...cost me 400.00 access on my fully comp insurance ..no help bad service a total let down as a 10 year customer of Churchill..”

Helpful Report

Posted 7 years ago

“Horrendous customer service. They charge you to change your address and then try some lame excuse that they make no profit from it. How can changing 3 lines cost cost money. Not one other single company has charged me to change my address when i moved. They have no interested in retaining customers. Go else where - they are not worth your loyalty.”

Helpful Report

Posted 7 years ago

“??”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Highway robbery! Phoned Churchill to change an address. Change of address was going to cost me over £200. And then the bombshell. Then the lady your form details show that you are a landlord and I say I never said that or wrote that anywhere as I am a tenant. Well, that is also going to cost you another £200 to change that to a tenant. I knew straight away that I was dealing with artful dodgers. This information is false and only Churchill had access to it. Don't go near them.”

Helpful Report

Posted 7 years ago

“What a waste of time,waited 6 weeks to get my late fathers refuñd on a car policy,had to keep ringing, promised to ring back never did,just glad I don't have any insurance with this company,lost money with all this dithering. Mo”

Helpful Report

Posted 7 years ago

“As a long term customer with a zero claims history my renewal notice showed a 38% increase in premium. Called them twice to challenge the increase but weren't interested, no explanation which bordered on arrogance. Now covered elsewhere with a reputable insurer which is considerably cheaper. Clearly this is not a customer oriented insurer and not worth doing business with.”

Helpful Report

Posted 7 years ago

“last year was the first time i insured my smart car through churchill.i was offered breakdown cover, which i said no...as i am a member of the AA....i was informed it was free......so i took it.....on recieving my renewal notice , it appears the breakdown cover is not free , it will cost 34pounds.....im still a member of the AA....i dont need the breakdown cover, but it will cost me money to cancel the breakdown cover.......i think this is an underhanded way of doing business, shame on you”

Helpful Report

Posted 7 years ago

“Had been with Churchill for 9 years with no claims. Received a renewal quote through the post. Contacted them as i could get it a lot cheaper online. They weren't willing to compromise, they just told me to take the cheaper quote online. Have now gone with a much cheaper quote and won't be returning to Churchill. Obviously loyalty means nothing.”

Helpful Report

Posted 7 years ago

“They don't provide the proper details of your policy and, in addition, lie to you when you raise a claim. And be careful if you have any problem with your car abroad. THEY WON'T PAY OR GIVE YOU ANY ASSISTANCE!”

Helpful Report

Posted 7 years ago

“Have had home insurance for over 10 years with Churchill and never once made a claim. Woke up Sunday morning to find that my hall carpet and kitchen was soaked in water and on further investigation found that the main water pipe to the property under the stairs was leaking. Phoned Churchill Emergency only to be told that you have never paid for emergency cover and so no matter how long you have been a member, or made no claim, they would not send someone out to help. Was told told to call an emergency plumber and then someone would come out in a couple of days to assess the damage but they would not reimburse plumbers costs and that I would have to pay £350 excess for any work which they would have to carry out. As you can imagine this did not go down well. All conversations from their end surrounded about £350 excess charge and that it would not worth claiming. Nobody i spoke to gave a toss about the problems I was having and what the situation was doing to me, they only worried about £350 excess and the aggro it was going to cause them. I would never, never, never recommend this company as usual profit before service. I shall be making a formal complain to their directly as the treatment I received whilst trying to keep my sanity was a disgrace”

Helpful Report

Posted 7 years ago

“working for other side it seems, operating cosy knock for knock with faulty drivers insurers, abbregating responsibility to COMPREHENSIVe policy holder. glad not in a war.”

Helpful Report

Posted 7 years ago

“Have car now for 3 months.full com.no curtsey car supplied.have not been informed what is happening.Christmas totally destroyed car sent to salvage yard.moved to management repairs.could not.do removed to vteck.Wembley.there it remains.no news.no joy”

Helpful Report

Posted 7 years ago

“I have been a customer for many years. I have multiple vechiles with you that I intend to move upon reneweal. Policy number 63117093. I changed my car in November and apparently you take of the automatic renewal when this is processed. My car insurance shouyld have renewed 20th December. I return from holiday today to find my insurance has not renewed so I was not insured. When speaking to you could not give a toss member of staff I was joyfully told Im a new customer now and the quote has doubled. What appalling service and attitude.”

Helpful Report

Posted 7 years ago

“I have been a loyal customer for many years, never questioning the price and always paying on time. After finding out that I could get the same cover for less than half the price, with the intention of returning in the future, l cancelled my policy in plenty of time. I am still receiving demands for payment, what for no one seems to know. If this is your treatment of loyalty then I am totally disgusted, and will not be returning.”

Helpful Report

Posted 7 years ago

Churchill is rated 3.7 based on 1,343 reviews