Churchill Reviews

Name: Churchill
Rating: 3.68

3.7 Rating 1,337 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probably the WORST car insurance company I have dealt with in my many years of driving. I have NEVER left a negative review online. But felt I need to highlight this incidence. They more than doubled my son's car insurance premium, even although he was never involved any accidents, made or had any claims against him. When we challenged why the premium had increased by more than double, they had no answer, just that's what the underwriters had provided. Not a very clear justification in my mind. The person on the phone was insensitive and her tone of voice and method of communication was as if she wasn't really interested and reading from a script. When I said, I would not be renewing all my other insurances that we have with Churchill, it was case oh well whatever. It must be one of the worst customer services I have experienced by far. This company make MILLIONS each year, they hike insurance premiums up and don’t seem to care as they seem to believe they can charge the extortionate prices with impunity. I was disappointed at the way my son was treated and subsequently the way I was treated when I challenged the increase. Never mind, if the underwriters think they can make a quick buck by hiking up my son's premiums, they have lost all of our insurances, which is way more that they would have made from my son's price hike. He eventually got his car insurance from another company, who was cheaper than Churchill was last year, so look around where you can find equivalent insurance cover at a much cheaper cost. I'm not sure at what point in time will these companies will understand we can move insurance companies easily and painlessly.”

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Posted 7 years ago

“Guttering got blown off front of my house last weekend with the 'high winds' up in Aberdeen - called up & reported it nice friendly guy even told me we had 57mph winds in Abedeen as we spoke..Churchill Sent up guy to take photo's etc - turns out it's not classed as a storm if it's not above 55mph winds! bins were all over the street + a tree down! So NO claim!!! Total joke they get there wind speeds off weather forecast which varies - was only going to be claiming around £200 after paying my excess..have over 5 years no claims(actually never claimed insurance before) so cancelled my policy immediately to gain some money back I paid them & wont use or advise Churchill again - especially with our high winds weather nowadays! So stay clear of Churchill insurance a”

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Posted 7 years ago

“I am delighted to see that Churchill is not one of the insurance companies trying to rip off their clients by hugely increasing their premium compared to what was paid last year. Was delighted to see that my household insurance had only risen by £10 from last year, I even negotiated a slight reduction on that with their very helpful agent, Jaymie. WELL DONE CHURCHILL FOR CONSIDERING YOUR CLIENTS BEFORE PROFITS!!”

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Posted 7 years ago

“Really good service”

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(Car Insurance) - Posted 7 years ago

“Clear details, and communication, great prices for both home and car insurance, would recommend Churchill to everyone”

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(Home Insurance) - Posted 7 years ago

“Very pleased with the whole set up and very pleased with their flexability and costs.”

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(Car Insurance) - Posted 7 years ago

“There is absolutely no customer loyalty at all.”

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Posted 7 years ago

“I am very happy with dealing with your co”

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(Car Insurance) - Posted 7 years ago

“Everything was pure and simple. Everything I required. H.P jones”

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(Home Insurance) - Posted 7 years ago

“I'm a 70 year old,went online found a very good insurance lovely price,every thing I wanted.thank you Churchill.”

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(Car Insurance) - Posted 7 years ago

“I had my insurance with Churchill for a year it online it was ok in beginning after4 month the price up I didn't not receive a letter saying your premium will increase. I didn't want to argue with then I just cancelled.”

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(Car Insurance) - Posted 7 years ago

“Good professional and helpful service.”

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(Car Insurance) - Posted 7 years ago

“Today I spoke to Regan he was so pleasant and helpful not like the other companies I phoned round who all sounded fed up, I didn't buy the quote with Churchill in the end as it was quite expensive but I think regan deserves some recognition for his excellent customer service”

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Posted 7 years ago

“Calming, helpful succint & clear as to 'what happens next'”

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(Car Insurance) - Posted 7 years ago

“Cheapest ever with free breakdown for whole year”

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(Car Insurance) - Posted 7 years ago

“We purchased our car insurance via the website which lead us to believe we had national recovery included in the package we selected. This has been missold on the website and when we actually broke down we were told we only had local recovery and it would cost £200 for us to get home. It also took 5 hours for a tow truck to eventually come. After a number of emails and calls highlighting the product we purchased online clearly shows national recovery nothing was done and we were told they could not help us further and did not refund the money.”

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Posted 7 years ago

“Very happy. Laura was friendly, efficient and coped really well with my overly chatty personality. We got all of the legals done, and I had everything I was hoping for, plus break down cover (which I had forgotten, duh!) Top marks to Laura”

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Posted 7 years ago

“1- Be warned, if Churchill is you insurance and you need them, then it more likely you wont succeed a claim 2. If your car s damaged, they take the car to Northwich, DLG It takes weeks to get your car back no matter how little your car is damaged 3. If you are entitled to have courtesy car, be warned, the car will have no fuel, . all in all, I am disgusted and leaving Churchill”

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Posted 7 years ago

“Everything. Rang up as I thought I was being paying double on my home and buildings insurance - so phoned Churchill to cancel theirs as it looked more expensive on my bank statement- no-one as Churchill asked me if it was buildings or home. Found out through Countrywide who I was home insured with so went to reinstate my buildings insurance with Churchill for £12. However, AS I had cancelled my insurance. My new policy had gone up by £4 month because I was a NEW customer (3 years with them). I said yes to the new policy not realising that this was written in blood - £35 get out clause - but this was 24 hours ago - Surely we have some reflection time! So today I called them to say cancel it as I have found a cheaper one with the Post Office for £11 a month not £16 @ Churchill. They said I am not able to cancel as its a new policy. I cannot believe that such a reputable company has gone out of its way to treat customers this badly. Their policies are designed to rip people off . Definitely not the YES company they portray themselves to be. I will not be renewing after this.”

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Posted 7 years ago

“Very good customer service excelent product multy car insurance”

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(Car Insurance) - Posted 7 years ago

Churchill is rated 3.7 based on 1,337 reviews