Churchill Reviews

Name: Churchill
Rating: 3.68

3.7 Rating 1,337 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

Questions

Metrics

3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“clear prompt, includes breakdown cover”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Abysmal claims handling. Difficult to find out of hours contact to report the incident in the first place. Completely disjointed service - having to explain the same information to different 3rd party partners involved in the process. Poor customer experience from partner companies. Auxillis particularly bad. Hard work to organise ‘guaranteed’ courtesy car and not sure staff understand the product!”

Helpful Report

Posted 5 years ago

“It's quite easy to steer and understand in the process of the purchase. I've taken out cover from them a few times in the last 20 years.”

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(Car Insurance) - Posted 5 years ago

“I had my car damaged by a herd of cows and had to claim on my insurance due to the extent of the damage. The Churchill staff were absolutely lovely and arranged for it to be repaired by a garage that collected my car and lent me a courtesy car and did a fab job. Everything was sorted out with minimal hassle. I was waiting to leave a review as I wanted to see what would happen to my premium for this year and I'm very pleased that is hasn't gone up too much so I'm definitely going to continue to used Churchill.”

Helpful Report

Posted 5 years ago

“Very easy to work with and very competetive”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Stay away from this company big scam had car crash not my fault my insurance saying my fault other party solicitors saying we both at fault it's 50/50 churchill have cancelled my insurance for no reason I have lost my 2 year no claim bonus I have lost my car they not welling to pay me out unless court said so why does it have to be the court that says pay him when you know you're supposed to pay me because I'm paying you insurance not them you are the biggest worst company I have ever dealt with the biggest scam artists I will never use yourselves again I advise people to stay away from”

Helpful Report

Posted 5 years ago

“disgusting company I had a car crash that was not my fault they claim that it was my fault read both reports report says accident it's a 50 50 both sides at fault they made a claim against me I have lost my 2 years no claim I have lost my car they not willing to pay me anything this is the worst company you can have insurance with my advice to people to stay away this company is a scam they will take your money and they will try to make you pay more for the following year for no reason”

Helpful Report

Posted 5 years ago

“I travelled to South America and lost my computer while at Heathrow airport, tried to contact Churchill about it but there was NO reply on any of the telephone lines provided for this purpose. I had the booklet: “Travel Insurance - ALL YOU NEED TO KNOW”, on page 10 “How to contact us”, I started dialling the number for non emergencies: no reply; then I tried the one for legal assistance: no reply and last the one for emergencies: no luck either! I came to England and gave them a call, the first person who I spoke to told me that they were aware that those numbers did no work from Argentina; then I spoke to his manager who changed the version saying that the company was not aware of it. But did not try to find out what happened either, they did not acknowledge my concerns, they were JUST not INTERESTED, when they should have been CONCERNED at least to hear that their company has a problem serving their customers in Argentina. So what about if I had had a real emergency..... This company is not serious. I received a letter dated 1/2 from Churchill confirming that “all cover has ceased” and the £75.90 I paid for this policy, will be refunded; today 21/2/2019 has not reached my account! They were going to compensate me with a £100, and I should receive that cheque in 14 days, that period has long past and none of those payments were done. Think again if you are looking for an insurance, I don’t think this company is reliable. (1 star because was not an option of ANY STAR!)”

Helpful Report

Posted 5 years ago

“Beware. They are demanding almost £70 from me in cancellation fees after they put premiums up to over double the price elsewhere. Threatening me with debt collection. They don't care about loyal customers. I've been with them years, never made a claim, never questioned their renewals, they've had hundreds from me over the years and this is how they treat me when forced to cancel due to their rip off premiums. They hold customers to ransom. Their customer service advisors didn't care. Would never use again, will tell everyone I know to avoid them”

Helpful Report

Posted 5 years ago

“Can not fault Churchill and I would certainly recommend No hassle always get helpful friendly customer service support and my recent motor claim went through without any problems they acted so professionally I just made an initial call to report the incident and they did everything for me I haven’t had to chase once”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very pleased with my churchillinsurance but disappointed that I did not get the 2 for 1 meal offer as advertised on television, after several attempts. Is this offer still available.?”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Churchill is terrible, I would never go with them again in a million years, they don't know what's going on, always switching between people and they clearly don't communicate to each other as I have to repeat myself 100 times, absolutely worse insurance group to go with”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Absolutely shocking and dishonest. Will take money from you any which way they can. I am paying £59.00 for third party fire and theft and minimal breakdown cover. Just happened to check today and with exact same details on Churchill’s website, I was quoted £43 for fully comp with better breakdown cover! Could be paying that lower rate with loads of other insurance company. Having spoken to Churchill about it they are conveniently ‘unable to match the price mid-term’. ‘Admin fees’ to leave Churchill are so expensive that I’m stuck with this awful policy. Bleeding current customers dry while trying to lure in new ones. Avoid avoid avoid!”

Helpful Report

Posted 5 years ago

“Expensive and will increase your insurance every year even if you are a returning customer. Avoid.”

Helpful Report

Posted 5 years ago

“As a repairer of one of your customer's vehicles, i find your claims payment team to be of the most incapable teams to deal with. With there belittling attitude towards the people that i trying to help your company.”

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Posted 5 years ago

“Wife had an accident (not her fault) service received brilliant”

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(Car Insurance) - Posted 5 years ago

“Made one claim in many many years but premium went up 62% Beware”

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Posted 5 years ago

“Had to speak to an agent after the referral from an aggregator site failed. Very smooth and knowledgable”

Helpful Report

Posted 5 years ago

“I’ve got a better insurance and a better insurance and well looked after.”

Helpful Report

Posted 5 years ago

“Expensive”

Helpful Report

(Car Insurance) - Posted 5 years ago

Churchill is rated 3.7 based on 1,337 reviews