Collingwood Reviews

Name: Collingwood
Address: Collingwood House Earl Grey Way, North Shields
Rating: 2.01

2.0 Rating 132 Reviews

23 %

of reviewers recommend Collingwood

Company Reviews

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2.0

Based on 132 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

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Email:

marketing@collingwood.co.uk

Location:

Collingwood House Earl Grey Way
North Shields
NE29 6AR

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Collingwood 1 star review on 25th March 2024

Anonymous

Collingwood 1 star review on 8th January 2024

Anonymous

Anonymous // 01/01/2019

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“Mean company charge young people £40 cancellation fee when they pass their test! It's inevitable that the policy will be cancelled on passing this is just a way of squeezing more money out of young people who already have to pay extortionate insurance prices on passing.”

Helpful Report

Posted 1 year ago

“Would not recommend. Attractive price at first, but then they rip you off. Acting like scamm. Stay well away.”

Helpful Report

Posted 1 year ago

“I recently had a deeply unsatisfactory experience with Collingwoods Learner Driver Insurance Broker, and I feel compelled to share my disappointment regarding their exorbitant cancellation fees and unprofessional customer service. As a UK-based company, I had expected a higher standard of service and respect for customer needs, but unfortunately, my encounter with Collingwoods fell far below my expectations. After my son held a learner driver policy for just four months, he successfully passed his driving test, which, according to their policy terms, triggered a mandatory cancellation of the policy. As he initiated the cancellation process, we were shocked by the excessive fees demanded by Collingwoods for this seemingly routine procedure. Moreover, the most frustrating aspect of this ordeal was the encounter with a customer service representative named Michael. His obstructive and rude behavior left a lasting negative impression on us. When I requested his full name for future reference and escalation purposes, he unreasonably refused to provide it. Furthermore, he interrupted me while I was speaking, displaying a complete lack of respect for my concerns and inquiries. When I asked to speak with a manager to address my dissatisfaction, he flat-out denied my request and dismissed my concerns without offering any resolution. To make matters worse, during our conversation, Michael insisted on unnecessarily requesting MY personal sensitive data, which raised serious privacy concerns. There was no valid reason for him to insist on such information, especially when it had no relevance to the inquiry or the cancellation process. This breach of trust and disregard for customer privacy is simply unacceptable. Collingwoods Learner Driver Insurance Broker needs to address these significant issues urgently. First and foremost, their cancellation fees must be reevaluated to ensure they align with industry standards and do not burden customers with disproportionate charges. Secondly, the company must focus on providing professional and respectful customer service. Rude and obstructive behavior, such as that exhibited by Michael, tarnishes the reputation of the company and leaves customers feeling undervalued and disrespected. I strongly encourage Collingwoods Learner Driver Insurance Broker to take immediate action to rectify these issues. Customers should never be subjected to unprofessional behavior or unnecessary requests for personal information. Furthermore, a prompt and genuine apology, along with a commitment to improving their cancellation process and customer service, is warranted. Regrettably, based on our experience, we cannot recommend Collingwoods Learner Driver Insurance Broker to others seeking learner driver insurance. Prospective policyholders should be aware of the potential for excessive cancellation fees and disrespectful customer service when dealing with this company.”

Helpful Report

Posted 1 year ago

“Avoid. Lots of hidden costs, and deceitful information. So at first you will see there is a £40 cancellation, fair play. Then and only when you take the insurance out do they tell you about a broker fee £70, and that the policy also has a taper fee system for cancellation. The £70 is because they are a ‘broker’ but look who your insurance is with…it’s Collingwood. It’s a scam. Oh and the cooling off period…doesn’t exist as the £70 is non refundable - come on trading standards sort these rip off merchants out - targeting younger people. Now wound they pay out….what do you think!!!!”

Helpful Report

Posted 1 year ago

“£40 cancellation fee when learner passes test - this was not very transparent when taking out the 12 month policy! Read all the 1* reviews!”

Helpful Report

Posted 1 year ago

“Paid in full for a learner driver policy. They cancelled the policy when they tried to renew it and have forced us to pay a £40 cancellation charge with threats of collections!!!! Disgusting behaviour!!! Basically, as soon as you pass your test you owe them £40!!!”

Helpful Report

Posted 1 year ago

“Stay clear of these con artists!!! They charge you a massive cancellation fee once you pass your test. 2 months of insurance and they want the whole years worth of policy paid for....Google reviews for them lots of ppl have been duped by them. Currently in contact with citizens advice about this company!!!”

Helpful Report

Posted 1 year ago

“Don't trust them, Your deposit never give back and after you passed your driving test still you can't cancel the policy.if you want to cancel it you have to pay full 12 months payments they say it's "outstanding balance " and also they charge £70+£40 for Extra.. horrible service and SCAM 😡”

Helpful Report

Posted 1 year ago

“Took out learner driver insurance from my son. I spoke to Luke, who explained everything to me, including the cancellation charge I can’t understand why people don’t think that they have would have to pay an admin charge as with any insurance this fee is charged 🤷‍♀️ I paid £146 for 20 week insurance package which is brilliant. Luke made it very easy to sort out. I obviously had a completely different experience to other people and would recommend his company to any parent looking for insurance for their children. from the reviews I would say the keynote is do not take out insurance for one year take it out only fair as long as you need it and then keep buying packages on top if I don’t pass the test.”

Helpful Report

Posted 1 year ago

“Cost us £149 for 15 day policy. £70 non refundable £40 cancellation fee when you past your test and then take in account first monthy payment !! The £70 is just for greed !! Please check small print before pressing the pay button!!!”

Helpful Report

Posted 1 year ago

“This Company takes advantage of young people and their parents - their automatic license detection conveniently (for them) waits until the end of the policy before auto cancelling even though my son passed his test 5 months beforehand. Then they have the nerve to charge a cancellation fee and hounded my Son to pay - threatening legal action and poor credit rating. Avoid!!”

Helpful Report

Posted 1 year ago

“Cancelling my sons policy after passing test six months left on it find out that my son wouldn’t be entitled to any money back because of cancellation fees. Rip-off. It’s expensive enough for the young ones to get on the road. I would recommend anyone else looking for learning insurance to look elsewhere.”

Helpful Report

Posted 1 year ago

“My daughter paid upfront for 1 year's insurance. After passing her test 11 months into the policy she cancelled the insurance only to be hit with a £40 cancellation fee. This is a hidden charge as it's not clear on their website when purchasing the policy. Avoid this company! Will be escalating the issue with the financial ombudsman.”

Helpful Report

Posted 1 year ago

“This company say they have pay as you go learner insurance, then smack you with cancellation fees and annual policy fees. They get bad reviews taken off trustpiolet and fake good reviews put on. They try to get under 18's to get into a credit agreement which is against the law. Avoid this company. Use other insurance brokers who don't rip you off.”

Helpful Report

Posted 1 year ago

“With them 3 weeks. They cancelled my policy. No refund or explanation. Just took my money and ran.”

Helpful Report

Posted 1 year ago

“Beware of Collingwood learner driver insurance. They charge a £40 'cancellation fee' when you pass your test. As the point of a learner driver is to learn how to drive and then pass your test, you cannot avoid this charge. This cancellation fee is apparently buried in their terms of business document and is not highlighted on their website when you buy the product. In process of making a compliant and will be off to the financial ombudsman to call this type of scam out.”

Helpful Report

Posted 1 year ago

“Awful, charged my son £70 for 2 days of insurance, avoid this company they are out to rip young drivers off!”

Helpful Report

Posted 1 year ago

“As many other reviews -hidden cancellation fees on learner driver policy -£40 to cancel in month 10 of the policy. Lodged a complaint and will write to financial ombudsman. Surely they are losing all future customers as we will never use them again.”

Helpful Report

Posted 1 year ago

“Disgraceful way to treat young drivers with the hidden small print to catch them out with cancellation fees when they pass their test. At a time when people have little money it’s typical to see an insurance company set out to rip people off. My daughter passed her test and forgot to cancel policy on the car she learned on. She wasn’t using the policy after he pass date and the policy ran its course of the full year. Even with that the company charged her £40 to cancel a policy that had run its full year and ended. Hidden tax in an impossible to understand small print. Shame on you Collingwood.”

Helpful Report

Posted 1 year ago

“This company is charging me £35 to cancel my policy because I passed my test !! Exploiting young drivers find another company do not use this one”

Helpful Report

Posted 1 year ago

Collingwood is rated 2.0 based on 132 reviews