Collingwood Reviews

Name: Collingwood
Address: Collingwood House Earl Grey Way, North Shields
Rating: 2.01

2.0 Rating 132 Reviews

23 %

of reviewers recommend Collingwood

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2.0

Based on 132 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

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Email:

marketing@collingwood.co.uk

Location:

Collingwood House Earl Grey Way
North Shields
NE29 6AR

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Collingwood 1 star review on 25th March 2024

Anonymous

Collingwood 1 star review on 8th January 2024

Anonymous

Anonymous // 01/01/2019

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“My son passed his test, you've already taken this months premium even though he passed and I cancelled and now you say he owes £98 for what ??? Scammers”

Helpful Report

Posted 7 months ago

“Bunch of scammers, wanting to charge £40 "cancellation fee" when someone passes their test. I can understand that the insurance is no longer valid of course, but why does it need to be cancelled? Only reason is to give them extra money they can hide away in the terms & conditions. Avoid.”

Helpful Report

Posted 8 months ago

“Disgusting company ! As others have said , had paid the policy in full , didn't owe them a penny ! But had to pay a cancellation fee when my daughter passed her test , absolutely con men , stay away !”

Helpful Report

Posted 9 months ago

“Would give 0 stars if able to. Highly shady business practices designed to prey on naive minors. Additional fees hidden until you pay. Pass you test in 8 months and cancel? Be prepared to pay an additional fee for the privilege, told specifically they couldn’t just allow the policy to lapse. Customer service are more likely to threaten collection agencies than offer help. Save yourself and steer clear of these conmen. If you’re a complete Karen looking for employment, you’ll fit in perfectly with this business.”

Helpful Report

Posted 9 months ago

“Would give a zero if I could. £40 cancellation fee I can accept, but a £70 broker fee? Not so much. Also, collection agencies were threatened to my distraught 17-year-old daughter. Customer services were not very helpful and seemed very script-based. Would NOT recommend, far too much hassle and with so many hidden fees involved. One of the managers is called Karen, go figure.”

Helpful Report

Posted 9 months ago

“Like others on here have said-beware of the ‘£40 cancellation fee’ scam. The moment my daughter passed her test I called these guys to see about changing her policy from learner to new driver. However, all this did was trigger an account hold and a flurry of emails warning me that if I didn’t cancel the policy-they would, and of course this could have ramifications for future insurance quotes.The only way to cancel was then by telephone-where they informed me there was a £40 cancellation policy in spite of the fact I prepaid for a year and had only been covered for a few months! The initial price was favourable but of course if they can collect an extra £40 from everyone they can afford to be competitive initially. Underhand and spurious practice. Staff pleasant enough however. Personally I’d be embarrassed to work here. Can’t recommend.”

Helpful Report

Posted 9 months ago

“There is a cancellation fee charged by Collingwood, the intermediary which will be charged if you cancel the policy. You have to cancel the policy if and when the student passes. I called and it was not made clear that the policy couldn't just lapse. So in effect, when you pass they change you £40 for the privilege, and if this in in the last few months of the policy, they also keep 100% of the premium. It's a complete con. When asked for a breakdown of how the £40 they are charging is made up to cover the costs, the advisor refused to provide one. They state everything is clear - just look around for reviews, which, by their number clearly show this is not true.”

Helpful Report

Posted 10 months ago

“Rude staff astronomical cancellation charges not explained properly”

Helpful Report

Posted 10 months ago

“Will make you pay a fee when you pass. Also no refund in last few months of the policy so you may owe money to them!!!! CCJ on its way for £20! Avoid at all costs.”

Helpful Report

Posted 10 months ago

“Had to cancel policy as the learner driver had a fall and unable to drive so ended up paying equivalent of over 2 months premium and admin charge to cancel to avoid recovery action being taken. “That’s our processes” with no sympathy for the reason of cancellation nor flexibility!”

Helpful Report

Posted 10 months ago

“Total rip offs. Was paying month to month and cancelled as I had a foot injury so no longer could drive for a few months and they charged me £364.24! To cancel! Company is an absolute joke! Customer service doesn’t exist either! DO NOT BUY INSURANCE FROM THID SHAMBLES OF A RIP OFF COMPANY!”

Helpful Report

Posted 10 months ago

“Cancellation fee is disgusting! Penalise the young people when they pass in less than a year! DO NOT BUY FROM THIS COMPANY!”

Helpful Report

Posted 11 months ago

“I would look for fairer learner insurance!!! Took out learner insurance for my son. He passed 9.5 months into the insurance which then became void as he was no longer a learner as he successfully passed his driving test. Cause for celebration.. But not only did Collingwood keep the remaining months premiums!!! Bearing in mind you have no choice but to cancel the insurance (one of their advisors told me it was illegal to keep it in place) they then charge you £40 cancellation fee for doing so!!!! As if these young drivers don't have enough to pay out on car insurance once passed... and customer service is shocking!”

Helpful Report

Posted 11 months ago

“Absolute money grabbing company. Poor rude customer service. Took six weeks to get a black box that worked when we started the policy and now as my daughter is a student away from home I have to pay an additional £71 for a car that is not being used! Nearly laid in insurance more than the car is worth. Avoid this company”

Helpful Report

Posted 11 months ago

“FRAUDSTERS - took out insurance £268 (which was slightly less than the market rate) for my daughter and one month later she passed her test and so I called to cancel. Got £75 back due do a multitude of admin and other fees, apparently all int the T&C’s. So cost me £193 for one months insurance!!”

Helpful Report

Posted 11 months ago

“DO NOT GO NEAR THIS COMPANY!!! THEY WILL CHARGE YOU OBSENCE FEE'S! CUSTOMER SERVICE IS HORRENDOUS! THEY TAKING ADVANTAGE OF YOUNG PEOPLE! WORST INSURANCE COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Had no issues until informed them that my Son had passed his test so could no longer use the learner policy and was told need to now pay £40 admin fee to cancel the policy which you have no choice to do as insurance no longer valid. Add £40 to any premium they quote you and use this when comparing insurance. This information is not clear when taking out a policy and they must end up collecting £40 off every learner driver they insure.”

Helpful Report

Posted 1 year ago

“Avoid at all cost wish i had read the reviews before i took out my learner insurance not sure how there still trading conning young learner drivers”

Helpful Report

Posted 1 year ago

“I’m glad I did some research before renewing my daughters learner insurance. Not paying £268 to renew for a year when she has her test 2 weeks into the renewal. If she passes I’ll lose that and get charged £40 . No tar cheaper to insure her just to take her test”

Helpful Report

Posted 1 year ago

“Paid a year policy in full we canceld after 10 months after he passed test to then be told we owe them £40 for canseling what about the 2 months remaining . Never touch them .”

Helpful Report

Posted 1 year ago

Collingwood is rated 2.0 based on 132 reviews