Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,977 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 2,977 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company and the rates did not go up too much for renewal so decided to stay with them for another year.”

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Posted 11 months ago

“Excellent Customer Service from Dial Direct. I'm very pleased with them as a Company overall and the first time EVER I've been with a Company for anything who have offered me a decrease and lowered my monthly payments (without any instigation from me) - unheard of and for that reason I will be staying with them for my Car Insurance. If I was to say anything negative it would be that the excesses are a bit too high but other than that very happy.”

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Posted 11 months ago

“Prepared to listen and negotiate”

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Posted 11 months ago

“Never been in touch apart from renewals always helpful and pleasant. My only critic is that I should not have to have to ask for a better price than my renewal as a loyal customer it should have been given to me straight away”

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Posted 11 months ago

“Happy with with service but price increase this year was pretty steep.”

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Posted 11 months ago

“I am happy but not as much as last year. The reason being my car insurance annual payment has been increased from £219(approx.) last year to £243(approx.) this year without assigning any reason.”

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Posted 11 months ago

“So easy to contact and excellent customer service and very competitive price for an existing and new customers.”

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Posted 11 months ago

“Pleasantly surprised to have a reasonable increase in premium compared to other companies, I always compare prices as it’s not prudent to just automatically renew and Dial Direct won hands down again. Well done and thankyou!”

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Posted 11 months ago

“Straightforward renewal process and competitive quotation for an existing customer.”

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Posted 11 months ago

“Was very happy when first joined. Not so much with renewal. Doubled in price upon renewal. No claims 9 years plus.”

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Posted 11 months ago

“Very happy with the service provided”

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Posted 11 months ago

“No problems every thing is easy and if i go to web site just do what i have and all done in afew minutes”

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Posted 11 months ago

“They put a claim on my account that didn’t happen and haven’t removed it even though they said they were going to”

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Posted 11 months ago

“This year car insurance was well over the top in price. I save myself nearly two and fifteen pounds by shopping around. If you want to keep your customers Then you need to match the Internet prices.”

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Posted 11 months ago

“The practice of offering an extremely high autorenewal quote has been removed in recent years, although calling up each time (which is straight forward) still reduces the amount somewhat and allows the opportunity to ensure details etc. are up-to-date. Not many firms offer the type of insurance cover I require so appreciate there is the opportunity for a broker who has renewal options available.”

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Posted 11 months ago

“I have used this company for a few years now, the renewal premium is very competitive, and they seem to be on the ball with customer service. No complaints so far, happy to recommend them. Chris H.”

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Posted 11 months ago

“Always happy to help, have been with them for a few years now and always match other offers at renewal”

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Posted 11 months ago

“Really easy to navigate the site and buying was easy too.”

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Posted 11 months ago

“Have been with Dial Direct several years now. They are very competitive and it’s a the customer service is top rate.”

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Posted 1 year ago

“Wanted breakdown service, The lady answer the phone sort very quickley.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,977 reviews