Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,972 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my 2nd year with car insurance. Great renewal price, dropped considerably. Thank you!”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Call handler was very helpful and pleasant.”

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Posted 1 month ago

“Nice Care their customers”

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Posted 1 month ago

“Very happy, customer service very good,paperwork not complicated”

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Posted 1 month ago

“I have been with Dial Direct for several years now for my motor insurance. I was really pleased that they came in with a reduced quotation at renewal this year. Also, the telephone operator who took my policy acceptance call was very competent, polite and helpful. Very happy to be customer with them.”

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Posted 1 month ago

“Very easy renewal, and a good price which was reduced again on the phone! Very satisfied, thank you.”

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Posted 1 month ago

“Good firm and very easy to deal with - on a plus side the insurance quotes are reasonable. Very satisfied thank you”

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Posted 1 month ago

“Aways a lgood price quoted”

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Posted 1 month ago

“I pay £35 a month Direct Debit. My payment was due out today and was paid today but a late payment fee taken out today for £20... tried to speak to somebody and just got an automated generic reply it's impossible to speak to somebody or get put in a ridiculous long cue. Basically add £240 to your yearly premium because they will take £20 off you for everytime you pay on the correct day.”

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Posted 1 month ago

“Great price, seamless procedure. Will be staying with Direct for the foreseeable future. Regards Phil”

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Posted 1 month ago

“easy access to documents fast payment good price including extras”

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Posted 1 month ago

“ex service very helpful thank you”

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Posted 1 month ago

“We have been with DialDirect for about 4 years now and the service and premium are the best that we have found.”

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Posted 1 month ago

“Call handler explained features and benefits when renewing car insurance. Easily understood. Would recommend Dial Direct services.”

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Posted 1 month ago

“Brigitte This is my 2nd year very happy with the renewal cost, excellent service and very pleasant staff to talk to, includes the RAC breakdown.”

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Posted 1 month ago

“5 star company, this is my 2nd year with Dial Direct and I have been so impressed with their customer service and overall quality. The price is very reasonable, a brilliant cover for the whole thing”

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Posted 1 month ago

“Have been with dial direct for a, few years, no need to look around for a better deal, towards the end of the years contract they send me a new proposal, always been pleased with their new contract.”

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Posted 1 month ago

“I have as yet never had to make a claim but am very disappointed in how much my insurance is now this has been n creeping up over the last 3 years & will certainly being looking at other insurance company’s next year”

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Posted 1 month ago

“Found Dial Direct through go compare last year. The best price with RAC cover. And the renewal process this year was so easy to do..and my monthly cost was even lower. Great value and stress free!”

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Posted 1 month ago

Dial Direct is rated 4.3 based on 2,972 reviews