Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,783 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“well after giving me a renewal quote for £1300 i looked for other insurance and found cheaper so i rang up too cancel my insurance i was asked for my new quote i told them and they offered me insurance for just over £800 so why couldn’t you do that in the first place which annoys me”

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Posted 1 month ago

“My insurance actually came down after being with them for a year. Fortunately I've not had to use the service but they have impressed me with my new quote.”

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Posted 1 month ago

“Great price covers all that i wanted and hassle free renewal and cheaper than the previous year please keep it up in 2025 thank you for the service.”

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Posted 1 month ago

“Renewal price was better than comparison sites, easy process with no bother”

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Posted 1 month ago

“Gave me the answers I was looking for. No fuss just facts”

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Posted 1 month ago

“Excellent customer service, nothing is too much trouble”

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Posted 1 month ago

“Happy enough with the process. However, I did ask for the insurance to be automatically renewed and for a copy of insurance docs to be sent through the post. I have received them by email but not through the post. Also, had no confirmation that my car insurance will not renew automatically. It is as though they ignored these requests.”

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Posted 1 month ago

“easy to renew good price”

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Posted 1 month ago

“Renewal quote was better than quotes from Comparison Websites”

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Posted 1 month ago

“Easy easy site to use always good value and prompt communications.”

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Posted 1 month ago

“Sent me a renewal price with plenty of time to look at other options, but I didn’t hesitate In renewing my policy straight away as i thought it was a good price.”

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Posted 1 month ago

“On the phone for hours in an attempt to sort out an issue, subsequent agents demonstrated poor or no knowledge in relation to my situation and I was constantly put on hold and promised a call back! I eventually and reluctantly cancelled my renewal and went elsewhere, really disappointed.”

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Posted 1 month ago

“Organised quickly”

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Posted 1 month ago

“Always easy to deal with. They don’t harass you and you never have any issues with them.”

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Posted 1 month ago

“I have been with Dial direct for many years and received excellent customer care.”

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Posted 1 month ago

“Totally hassle free and on time - great service and hopefully will continue in future years. BB”

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Posted 1 month ago

“Great value for money & quick & easy process”

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Posted 2 months ago

“Good renewal, £25 cheaper than last year”

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Posted 2 months ago

“Very good policy a little better discount for valued customers would be appreciated”

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Posted 2 months ago

“Excellent service and price”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 2,783 reviews