Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,976 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,976 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service at a good price.”

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Posted 10 months ago

“Staff are very efficient and know what they are talking about”

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Posted 10 months ago

“Excellent service”

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Posted 10 months ago

“Website is easy to navigate, and above all the premium was a lot better than what I was quoted on comparison sites....so much so I had to check I filled in all the details correctly....I had. That was last year's cover (1st time with DialDirect), this year I had a timely reminder that the insurance was becoming due.....when I received this year's premium I was pretty impressed...it had increased by £7! Obviously I am still with them....hopefully this will continue.”

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Posted 10 months ago

“Reasonable price, easy to deal with”

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Posted 10 months ago

“I now insure both our cars with Dial Direct, I think they treat existing customers well at renewal time, although our insurance went up slightly, well known comparison sites still could not beat the price offered. I review our insurance every year but will stick with one company if they treat me well, Disl Direct has.”

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Posted 10 months ago

“Made renewing policy easy and straight forward”

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Posted 10 months ago

“Easy to deal with I tend to use a phone rather than online . My renewal was a bit on the heavy side this year but after talking to a member of the team we reached a compromise which suited both parties . The art of compromise lives on👍”

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Posted 10 months ago

“Found it was a little dearer than another company why was this”

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Posted 10 months ago

“After the incident all my contact with Dial Direct has been clear and easy for follow. Prompt service from the nominated garage and lots of support if I needed it.”

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Posted 10 months ago

“The cost of my insurance had gone up, however I didn’t really get a good explanation why. I have not made any type of claim or even an accident. The only other concern, I have is the dialdirect agent was suppose to phone me, concerning the annual automatic renewal to my current policy for the following year. I did not want this feature tied into the current policy.”

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Posted 10 months ago

“This is my second year with dialdirect as provider of vehicle insurance, I was very pleased that the company kept their price increase to a reasonable level.”

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Posted 10 months ago

“Good customer service. Cheaper than last years insurance.”

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Posted 10 months ago

“Very good customer service”

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Posted 10 months ago

“Always a good service and price”

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Posted 10 months ago

“Good straight forward booklet posted out to read over before renewing the policy. Option to have electronic or hard copy. Good price & that RAC is included in package.👍”

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Posted 10 months ago

“7Years with them instead of putting dhe price down evry yer dhe Increasing up”

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Posted 10 months ago

“I have had no problems with Dial Direct. They have been very helpful when I've called. I like them that much I always hope they beat the other quotes I get and so far they are on par. I have been with them for a few years now and hope to remain with them but I'm always aware I need to look for the best price. I would like to give a massive shout out to all the hard working staff. You also make this one of the best insurers I have been with. Please keep up the good work and always make my quote the cheapest.”

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Posted 10 months ago

“The person on the phone was very obliging and sorted my insurance immediately, I. Have no hesitation in recommending this firm for car insurance.”

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Posted 10 months ago

“Cheap and efficient. The process was easy.”

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Posted 10 months ago

Dial Direct is rated 4.3 based on 2,976 reviews