Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,980 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,980 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service & most helpful”

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Posted 1 year ago

“Always found the Company to be very helpful and having the RAC breakdown cover has been a great addition. The customer service agents are friendly and helpful”

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Posted 1 year ago

“l bought new car tried to swap insurance cover to new car ,was told l could not do this and that l would need to start new policy ,lost 6 months car insurance and astronomical quote ,asked to speak to manager they put phone down because l was not happy waiting for upto 48 hours to speak to manager”

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Posted 1 year ago

“"Greatvprice for insurance and very easy to arrange .a great service "”

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(Van Insurance) - Posted 1 year ago

“Well they renewed my policy. however My premiums doubled because of an accident that wasn't my fault mind boggling tbh”

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Posted 1 year ago

“The service that Dial Direct offer is excellent in every way.”

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Posted 1 year ago

“Very good service, I contact live chat with someone very humble and very helpful also patient with me explain to them they understand me very clear .i couldn’t phone cos I am hard of hearing thank u”

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Posted 1 year ago

“Just cancelled my insurance Just cancelled my insurance, asked for my no claims information, there is an accident that I have not/never been involved in; I made them aware in December and still nothing has been done, my new insurance is due to be cancelled as they will not remove. Avoid at all costs - 8 phone calls later; 3 hang-ups, 1 complaint - and that's just today and I am nowhere closer to any solution. No-one seems to know anything at all there - AVOID AT ALL COSTS”

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Posted 1 year ago

“Straight up front precise with details coverage clear from outset I have been offered car insurance at a price that is reasonable , with honest and trustworthy dealings I will let Dial Direct cover me without a second of doubt, great service professional to the last. JJ”

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Posted 1 year ago

“Great price. Easy to deal with. Recommended.”

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Posted 1 year ago

“Always give a great price on my Van Insurance with all my requirements & are very competitive with prices on comparison web sites. Customer service is great as well as going through my insurance requirements with 100% effort.”

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Posted 1 year ago

“Second renewal Also included RAC breakdown and full recovery including home start competitive price Excellent service would highly recommend *****”

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Posted 1 year ago

“2nd year with dial direct. Couldn't find a better quote anywhere.”

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Posted 1 year ago

“Brilliant customer service when renewing our insurance premium”

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Posted 1 year ago

“I didn't get any information near the time of renewal, wasn't warned on how much the price had gone up, so no friendly call to see if they could reduce or go ahead on the extortionate price rise. Then they took double amount out of my account without informing me why. Can't cancel now as would cost me a fortune. Not a happy customer and will not use again for the following year”

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Posted 1 year ago

“After receiving my renewal price I shopped around and Dial Direct were the cheapest which is why I stayed another year”

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Posted 1 year ago

“Quick, easy information and an efficient service all round, thanks.”

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Posted 1 year ago

“Needed some changes to last years insurance, Customer Service Advisor was extremely helpful, courteous, knowledgeable and competent. She made suitable adjustments once she was made aware of my husbands hearing difficulty and once requested and confirmation obtained interacted with us both during the call. Further, once all details were input we had a cheaper deal than the renewal quote or last years insurance - and even a small refund as the renewal was slightly sooner - winner!!!!! Thanks all around.”

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Posted 1 year ago

“Usually very good service & price competitive only disappointed when tried to add another car to my present policy as original car in garage for major repair. Was told I needed a new policy for the loan car don’t think it was flexible for me”

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Posted 1 year ago

“Gave me a very good deal”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,980 reviews