Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,980 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,980 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome, thanks dial direct.”

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Posted 1 year ago

“Renewal price was cheaper than those on comparison web sites but alas did get cheaper quotes nearer renewal time but had already agreed to renew with DD. Luckily I have had no need to use them for any insurance claims so cannot comment on this aspect of the company. They do send postal copies, whereas some only send electronic, unfortunately my printer isn't working and not an item I can afford to replace. For that reason I would happily recommend them along with fact they were a lot cheaper than other suppliers and the increase to my premium was small, compared to some companies the media hype about the doubling of insurance premiums didn't help - although saying that when I first started checking them out there were a number of ridiculous prices quoted.”

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Posted 1 year ago

“FANTASTIC SERVICE FOR YEARS THANK YOU KEEP UP THE GOOD SERVICE.”

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Posted 1 year ago

“So far have never ever had to make a claim which I imagine is when you find out how good a company ate. I was extremely pleased when I renewed my contents insurance with your company this year to find the cost was slightly lower than last year. Being a pensioner on a fairy tight budget this really helps and I am very grateful.”

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Posted 1 year ago

“I have used this company for a few years now - I used to compare every year - and I have found them to be very professional. My quotes have got better each year and that is a big bonus for me. They have proved to be very competitive and I have had no reason to shop around. Win, win!!”

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Posted 1 year ago

“The service provided to me to date is below - Need to get your workers retrained”

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Posted 1 year ago

“Hello , I have signed my sister up to you , Mrs jackqueline Morrison because I thoroughly recommend you . Tomine nicol”

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Posted 1 year ago

“After 3 days of house breaking that is when the assessor came to assess the damages 1.The was no sense of urgency as I mentioned that my door was chopped instead they send a security not someone to attend to an emergency and fix the door for us to be able to lock and be secured but we were supposed to spend 3 nights without the door. 2.Kagiso Namane Mogale never show any sense of urgency and he kept on telling me about other people who claims things that they don't have. I don't know if I'm other people I need clarity from him. 3.My kids lost their new shoes, accessories and a lot more other things now tell me how do I replace all those items from this pay out??? This is honestly unfair that we are expected to downgrade from the items lost all in the name of DIAL DIRECT INSURANCE. Where do my best interests lie as your client?? Please ensure that this mess is fixed with immediate effect as I will now resort to the measures of escalating this matter further to the Ombudsman.”

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Posted 1 year ago

“i was with Dial Direct last year and when my car insurance ws up for renewal before i got my renewal price from Dial Direct i had a look around to see what i should expect to pay and i was astounded at how much the premiums had increased - Dial Direct offerd me a much better cover for a much lower preminum thats why i am with them again this year”

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Posted 1 year ago

“I was really happy with my renewal thank you”

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Posted 1 year ago

“Although my insurance had gone up! I find dial direct a friendly company and easy to deal with Thank You”

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Posted 1 year ago

“This is the second year of being a customer with Dial Direct found my renewal premium competitive,only had to ring customer services once found the agent helpful.So far so good”

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Posted 1 year ago

“Customer service was really good Feel it’s a very fair price some car insurance was double for the same policy I’m on my second year now and it was still a good price to stay with dial direct No complaints at all I would say overall excellent service”

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Posted 1 year ago

“Renewed my car insurance and recovery service with Direct Dial. Thankfully so far I haven't put in a claim, so I can't speak for that side of the service. I do shop around annually for the best price/deal, but was happy with the renewal. So far so good.”

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Posted 1 year ago

“Had been happy enough with policy even though it went up this year but I added my Daughter on my policy as she needed my car for couple days but now she doesn’t need the car I tried taking her off the policy but won’t let me do it so I’m still paying the extra money for her to be on the insurance. I feel I’m getting ripped off. Why can’t I take her of my insurance?”

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Posted 1 year ago

“Communication is dreadful , never told me how much my direct debit would be , and you leave it to the last minute ti inform me my renewal”

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Posted 1 year ago

“you delivering good service to me”

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Posted 1 year ago

“Luckily I've not had to make an insurance claim so I can't comment on their suppory but when my renewal came around the slight increase in subscription was, I felt, acceptable. Far better than the way so called 'loyal customers' are treated by other insurers.”

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Posted 1 year ago

“Easy and friendly to use service at a reasonable price”

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Posted 1 year ago

“a good honest renewal price for my car insurance”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,980 reviews