Dial Direct Reviews

Name: Dial Direct
Rating: 4.28

4.3 Rating 2,893 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 2,893 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Posted 16 hours ago

“I pay £35 a month Direct Debit. My payment was due out today and was paid today but a late payment fee taken out today for £20... tried to speak to somebody and just got an automated generic reply it's impossible to speak to somebody or get put in a ridiculous long cue. Basically add £240 to your yearly premium because they will take £20 off you for everytime you pay on the correct day.”

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Posted 3 days ago

“Just like all insurers they make it as difficult as possible to put you off making any claim. Never mind the fact it is genuine and justified.”

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Posted 3 weeks ago

“Terrible , so hard to resolve anything and horrible customer service”

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Posted 3 weeks ago

“I cancelled by phone and email my auto renewal on insurance,1 day later I received a text saying thank-you for renewing your policy,I rang them again and explained I'm not renewing due to getting it half the price elsewhere,recently received a letter saying my policy cancelled due to lack of payment,are you just greedy or just thick”

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Posted 2 months ago

“When insurance is not insurance, when it is dial direct”

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Posted 3 months ago

“Appalling service, have vowed to never use again no matter how cheaper they are”

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Posted 4 months ago

“⁶car I insurance price well over the top!!!!”

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Posted 5 months ago

“Monthly premium went up by 100% after not claiming for 11 years”

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Posted 5 months ago

“Appalling service I cancelled in July online pressed the option to confirm and still provided internet and take money off me and say I owe money seems like a con to make money would never recommend Dial Direct”

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Posted 5 months ago

“very easy. to. renew and. did. not. increase the. previous price highly recommend”

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Posted 5 months ago

“Awful regarding claims process and lack of communication. Assigned Carpenters solicitors for a claim who never reply to emails or phone calls. Now being told my not at fault claim will be closed with zero compensation and I have to pay £375 in excess because the person who drove into the rear of my car has denied it despite exchanging details, photos and my medical record showing injury. Get told different things from dial direct and from Carpenters. Very poor and have left complaints but never responded to.”

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Posted 5 months ago

“Instead of getting cheaper due to claim-free use, the premium is getting horrendously more expensive.”

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Posted 5 months ago

“My policy was renewed automatically and the cost doubled, great way to look after your customers, will be cancelling of course, ridiculous way to run a business.”

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Posted 6 months ago

“Claiming was terrible, work carried out was of a low standard. No hire car even though it was on my policy.”

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Posted 6 months ago

“Been with this insurance company a while now but at the current price that won’t be continuing nxt yr, in 4 yrs my insurance has doubled meaning I have to look elsewhere in the future.”

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Posted 6 months ago

“An honest insurance company would advice other potential customers a good company. john jones”

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Posted 6 months ago

“Dial Direct is a dishonest company. I agreed to a quote, called a week later to inform them that I'd decided to stay with my existing insurer. They debited my account for R1 943,30. When I called, they agreed to refund. They refunded R476,62. After I contacted them and included the complaints division, they refunded another R1278,42. What about the R188,26? What if I hadn't followed up after the initial R476 payment? How many others have they scammed like this? I had to insist on an email confirming the cancelation of the policy. DD is a bad faith insurer. Those minor payments they refuse to refund add up, so the smaller premium offered are not a problem. Imagine what happens if you need to claim?”

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Posted 7 months ago

“Customer service is really bad you get fobbed off I will never use this company again.”

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Posted 7 months ago

“Too expensive, nearly double the amount, from last year . For no reason”

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Posted 7 months ago

Dial Direct is rated 4.3 based on 2,893 reviews