“"My Policy was cancelled due to lack of communication on the side of First Alternative.\r\nI got a letter on the 27th of January 2024 that if I don't pay my premium which is direct debit on that date, my policy will be cancelled.\r\nOn that date 27th January 2024, I tried to call them, I was hanging on answering machine for 4 hrs telling me to hold on till 5pm without anybody to pick my call. \r\n\r\nI call again on Sunday, Somebody pick up after one hour and told me my policy is cancelled.\r\n\r\nI felt disappointed that my has been cancelled and left without insurance."”
“"It's impossible to rate an insurance company until you have a claim. Their prices are good and it's easy to setup, but until I have a claim I won't know how good or bad they really are."”
“"This is my first year with First Alternative Car insurance. It was easy to set up and the staff were friendly. The price was competitive and it was easy to choose the different services I require and not pay for services I do not need. However I have not had to file a claim which is when you really find out the quality of service."”
“"My dealings with First Alternative was very fair and helpfully and I would have no problem!s recommending them to other customers. One thing I would like that e elderly customers like myself get out insurance on paper from . As we are not always up to scratch on computers. That's my wish"”
“Had a car hit me. During the claim, they don't answer the phone. Have spent 2 weeks trying to get through to request if the claim is now closed as other party confirmed at fault. Haven't had a refund of my excess. Spent over 5 hours waiting to get through this week alone. Got through to someone who had such an attitude and hung up on me when I asked for details of my claim. PAINFUL to deal with.”
“I needed to advise a change of registration number and nothing else... I tried on-line but was prompted to telephone for "instant cover" - after waiting an age finally got to speak to a human who made me go thought the whole authentication process yet again and then asked me dozens of irrelevant questions - when I asked what the admin charge would be the operator avoided the question but finally after my persistence told me the charge was £130 - after lengthy BS finally said it would be cheaper if I did it on-line !!!!
I then went back a did it online, got instant cover and NO CHARGE. What should have been very simple and taken minutes took me all morning and a great deal of unnecessary stress. Be very wary of what you say and check the implications before committing.”
