“first alternative is the best insurance i have ever used before.
there customers service communication and interaction is the best,welldone to there team with a good job.”
“First alternative are a very good alternative if you are struggling to get insured for an older car and if you are a younger driver. They can be a bit pricey but overall its reasonable.
Very good to deal with on the phone.”
“they were very helpful with my enquiries even when I could not get a copy of my No claims bonuses they managed to get it for me from my old insurance company”
“I find it is extremely difficult to get in touch with first alternative by phone, they rarely answer.. But When they did, they were extremely helpful with my situation”
“I cancelled my insurance policy 2 days prior to the old one expiring, i appreciated that the process had already begun and the money had been taken from my account, i was informed that for the money to be returned to my account it would take 3-5 working days - after 2 weeks and 3 days the money had not been returned so i called again on 07/12 speaking to Alan Balner who guaranteed again it would be returned within 3-5 working days - i am now on hold again (09/01) waiting to 'Rebecca' to speak with the finance dept.
She has come back again informing me that my money (£413.62) will be back with me in 3-5 working days - She would also not provide me with her surname so unsure how many Rebeccas work there.
I would 100% not advise anyone - even someone i disliked to have any dealings with First Alternative and i certainly will not have any future dealings with this company.”
“Awful customer service, very robotic responses. The wouldn't accept my PDF file to show my no claims proof, stating they can only accept PDF files...!? Cancelled policy when customer service proved to be so bad.”
