First Insurance Reviews

Name: First Insurance
Rating: 3.69

3.7 Rating 390 Reviews

69 %

of reviewers recommend First Insurance

Company Reviews

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Metrics

3.7

Based on 390 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very bad experience!!!! if you want to avoid problems stay way from them!”

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Posted 7 years ago

“Good company had to ring up to set up however came through to a guy called Osman explained just need to check the details because of some claims and convictions I had etc After running through the details seems I didn't have the right cover for my van so Osman changed it the price slightly went up which I can understand this also bought some key insurance and excess insurance seems like a no brainer then also took my details of my old insurer and explained I didn't have to send any documents which was a plus good company just annoying you gotta phone but guy was quick and effeincent”

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Posted 7 years ago

“I made a modification to my van as I wanted to convert it into a camper. As I phoned First Insurance they told me they couldn't cover my modifications but in less than 24h they found another insurance provider for me and did all the paperwork so I could have my van insured under the same circumstances as before. they have always been very helpful before, this is not my first good review.”

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Posted 7 years ago

“Very nice greeting. Spoke carefully and at an understandable pace. Helped me when I didn't understand. I would really recommend Stephen Davis specifically as he really made my custom feel that it was important to him and the company! Great service Stephen !!”

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Posted 7 years ago

“worst company ever! stay well away! they are just interested in taking your money and they wont ask you before they take extra out of your account they just take it!!”

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Posted 7 years ago

“They charge up to a maximum admin fee of £85.00 plus a 20% load on any premium the underwriter may charge. When asking why they have a 'maximum' fee they explain well its between £30.00 and £85.00 - who decides who gets charged what? When complaining about the fee and asking exactly what they charges they incur to justify this fee you are just lied to - told they need to update the MID (they are a broker so it would actually be the underwriter who does this) when questioning their agents they just stutter with their responses and today I was just cut off chat when she couldn't answer them. Will be reporting this to LV directly as I am sure they don't want this farce of a broker insuring on their panel”

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Posted 7 years ago

“I was pleased to talk today with your operator Jesica Fernandes. Everything was sorted fast. Thank you!”

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Posted 7 years ago

“Quick service”

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Posted 7 years ago

“If you want an idiot in a call centre to try and tell you you're stupid then this is the company for you. Went through money supermarket and chose firsts quote, woman was very polite to my husband but when she tried to tell him the figures I worked out she had clearly upped the cost by over £150. I asked why and was told by the now very rude girl that it's because a valid quote is just an estimate and the company they were going to use to insure me was that price, I asked why put such a cheap quote on the site if the price when answering the exact same questions went up so much, I was told she would explain it in easier terms for me to understand, again she explained nothing so I asked again. You get the picture. This company just run rings around you without actually making any sense. Definitely not ever going to get my custom when then employ such vulgar little girls to work there who just want to flirt there way into getting your money and clearly don't like being questioned. They're beyond unprofessional and the fact they use unheard of companies and don't know big named insurance companies shows their unprofessionalism”

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Posted 7 years ago

“they made getting my insurance simple .”

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Posted 7 years ago

“Been a very good company to deal with.”

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Posted 7 years ago

“Jessica Fernandes was very helpful and sorted out my queries there and then. Very happy with the service.”

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Posted 7 years ago

“I just filed all information via go compare after click complete its direct me to phone call. Staff for first insurance told me its just verification question.I respond all question he asked. Nothing change what i fill on internet but he gave me £700 more quote than go compare.I also report them to go compare because of they waste my 45 minutes on the phone and try to cheat me!!! My advice for all do not choice this crook company.”

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Posted 7 years ago

“fantastic service. Good quote. Friendly and prompt customer service. Put my mind at ease with all of my concerns. Highly recommend A* Thank you”

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Posted 7 years ago

“delate with matter quickly when I had an accident car was supplied by you and money made avilable quickly for replacement car”

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Posted 7 years ago

“efficient @ easy”

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Posted 7 years ago

“I can not see my policy”

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Posted 7 years ago

“Do not trust!! Shoddy company who are interested only in selling you extras. Obtained a price via the internet but was then forced to call them before they would activate cover, only to be placed on hold for 10 mins while the operator "spoke to the underwriters". I was then told the excess had increased by 4x but the premium was still the same price "because the underwriters done you a nice little deal and thrown in some optional key care cover at £16". Absolute shysters - stay well clear!”

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Posted 7 years ago

“I would like to thank to Jessica for the prompt help with my enquire”

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Posted 7 years ago

“Time wasters. They shown on confused.com the smallest price on market and when you call them they increase your insurance with 1k. Please avoid this company or you will end up spending 1 hour for nothing.”

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Posted 7 years ago

First Insurance is rated 3.7 based on 390 reviews