First Insurance Reviews

Name: First Insurance
Rating: 3.69

3.7 Rating 390 Reviews

69 %

of reviewers recommend First Insurance

Company Reviews

Questions

Metrics

3.7

Based on 390 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how First Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total rip off. Was insured for 3 weeks and cancelled. I paid £400 deposit. The underwriters only charged £118 for the period on cover and first insurance took the rest in fees/charges. And are now chasing me for another £150 threatening with court action. Avoid at all costs. Terrible company”

Helpful Report

Posted 6 years ago

“Avoid at all cost. First was the cheapest insurer on a comparison website. Had to phone prior to starting policy, that should’ve told me then that this wasn’t right (never had to do this in the many years I’ve used the comparison website). The female on the phone tried every tactic to sell me legal cover. When she finally realised I wasn’t going to take it, she then told me my excess would be different than that quoted. I told her that wasn’t what I was quoted for. The females mode suddenly changed from terrible to absolutely shocking. She stated that “I take you don’t want the insurance then”. Can’t believe we still manage to get this customer service in this day and age. You have been warned.”

Helpful Report

Posted 6 years ago

“Happy birthday John”

Helpful Report

Posted 6 years ago

“Excellent and professional customer service from Sam. He was able to spot a small mistake in the application that could have increased my premium. He also found me even cheaper quote the on the website. Definitely, it is is worth talking to them after your application on line.”

Helpful Report

Posted 6 years ago

“The company think they have a clame on your no clames that you have built over the years an will not give you prof of them to insurer another car whilst still having a insured car with them at the same time the company is a complete joke”

Helpful Report

Posted 6 years ago

“Very poor customer service, charge you for EVERYTHING wont be using ever again”

Helpful Report

Posted 6 years ago

“Everything was fine to begin with, until 1 week into the insurance they send me a letter saying i owe an extra £500 to my premiums because i gave the wrong pass date on my licence. Even though i phoned them up to tell them to listen to the conversation with the sales rep and that he purposely put the wrong details to get money out of me. Then when they never phoned me back about it i cancelled my insurance before the 14 cooling period and they then again try and take extra money off me until i called out the guy on the phone for lieing. Shocking! stay away.”

Helpful Report

Posted 6 years ago

“Got insurance from them one month back, although there was only one claim on my last policy with last insurer and that was settled with them, first insurance try to get more money saying that your claim is not been settled and you have to pay extra 160.00 for policy amendment. Really dont want to go with them next year.”

Helpful Report

Posted 6 years ago

“aaaaaaaaaaaaa”

Helpful Report

Posted 6 years ago

“After using brokers for many years to insure my vehicles i went on a comparison site, after reviewing quotes i decided to take out a policy with First Insurance. I had never used them before and after giving all the relevant information to a helpful staff member and paying i realised a few days later that i had given the wrong commencement date of June 1st instead of May 29th. I telephoned First Insurance to notify them of my mistake and spoke to a lovely lady named Georgia who promised to look into the matter and call me back which she did a short time later and told me that a colleague named Michael would phone me very soon to rectify the problem. He called about 15 minutes later and resolved the situation meaning i was able to use my vehicle from May 29th. I was very impressed with the efficiency of both these members of staff as well as the first person i spoke to and have no hesitation in recommending First Insurance to friends and relatives.”

Helpful Report

Posted 6 years ago

“Got the quote from Gocompare for 1008.79 for FIRST FOR INSURANCE. When called the company next day they asked for £1640. Totally rip off. Spoke to the manager and without any help. Please do not waste your time with these cheaters and liars. They will show less price on gocompare and then when you call them the price will go sky high. I will now speak to gocompare regarding this. They should allow such a company on their website. Good luck people”

Helpful Report

Posted 6 years ago

“my dear sr or mad; I am very happy whith person I been spooking shis very suity and very cain to me shi been explane very well and friendly thank you so mash”

Helpful Report

Posted 6 years ago

“Last year in October 2017 had in incident I came to you , your company not help me”

Helpful Report

Posted 6 years ago

“Have had accident a week after I buy new car now have to pay £85 administration fees plus insurance change over fee you are one of the most expensive I’ve ever used when my insurance is due for renewal I will not use your company some of your staff are quite caring and others hartless out to make as much money as they can for this company I’m not HAPPY at all”

Helpful Report

Posted 6 years ago

“I selected them as the best price from a Compare site. Then they phoned me and want to spend 30 going over all my details in the Compare site. What a waste of time and the caller couldn't care less when I said I wouldn't have the insurance.”

Helpful Report

Posted 6 years ago

“Yes verry happy”

Helpful Report

Posted 6 years ago

“They are the worst insurance company i have ever dealt with! They are rude on the phone after they take your money! Their prices do not match with the quotes on confused.com. AVOID THEM!!!! Happy that i left them. uh and yeah until now i still haven't received NCB proof! I would rather pay extra than to go with this rubbish company!!! AVOIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIID”

Helpful Report

Posted 6 years ago

“This company is a joke. spoke with allisha to update my driving details for her to tell me that they have cancelled my policy because of an undeclared previous voided policy. ive never had a policy before as you dont need one for sailing around on Royal Navy Ships. will make this statement in the next forces article as they just look at numbers and not custmer service. update your hold music as you have put me on hold for 32 mins so far and im pissed of with it sort your act out before my article gets publised to 132,000 troops.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“I found them on a price comparison site. Their quote was the lowest at £646. I couldn't complete the payment on line, so had to call and after 25 minutes on the phone with them, going over exactly the same details I had entered on the price comparison site and changing nothing, suddenly the policy would cost me over £950. A complete waste of my time.”

Helpful Report

Posted 6 years ago

First Insurance is rated 3.7 based on 390 reviews