Flux Direct Reviews

Name: Flux Direct
Rating: 2.69

2.7 Rating 334 Reviews

39 %

of reviewers recommend Flux Direct

Company Reviews

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2.7

Based on 334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Flux Direct 1 star review on 26th August 2021

Trevor Bennett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After explaining my situation to a colleague I am now having a full refund. Thank you very much.”

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Posted 8 years ago

“The renewal quote I was sent was quite a bit lower than new policies I could have switched to using a comparison web site. My experience has generally been the opposite. The staff member I spoke to was helpful and polite. All in all a good experience.”

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Posted 8 years ago

“After complaints they got in touch and dropped the cancellation fee to £42 thanks lucy was very helpful”

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Posted 8 years ago

“Staff at customers services very helpful but at the cancellation department as unless never go near the company go for better company”

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Posted 8 years ago

“Great service and very helpful polite staff”

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Posted 8 years ago

“I have an imported sports car and have been with these guys for 3 years. Whenever I have had to call them the customer service staff are always very helpful and friendly. No problems with renewals. Would recommend.”

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Posted 8 years ago

“No customer care what so ever.... My son has had such a bad experience with them, don't be fooled by the low cost car insurance for learner drivers. How is it possible for them not to have received some of the documents they requested, when they were all sent in the same envelope?? My son called them so many times to explain this to them, no call back, no polite communication, just nasty letters demanding the documentation when we had already sent it; or cancellation of policy. why didn't they check in-house before sending such threatening letters! They then cancelled his policy, and demanded a large payment for cancellation. How can they justify this? After speaking with them they can't, they just want money for nothing! This is disgraceful customer care!! The car insurance may well be cheaper than some, but the after care and charges will sting your wallet. PLEASE..... think long and hard before using them for your insurance.”

Helpful Report

Posted 8 years ago

Hi, Thanks for your comments. Your feedback is appreciated. I am sorry that you have experienced issues and are unhappy with the service received regarding your son's insurance policy. I can see from our notes that we have subsequently spoken to you and provided assistance and hope that you will allow us the opportunity to prove ourselves by considering us again in the future. Kind regards Simon

Posted 8 years ago

“Great price but fluxscore app not worked for three weeks and login doesnt work, phoned twice and emailed. Say software probs but that means at present I am unable to view my new driver daughters journeys and updates on driving behaviour!! Been 3 weeks now and dont have time to keep phonin g again and again!!”

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Posted 8 years ago

Thanks for your comments. Your feedback is appreciated. I am sorry to hear about the problems you have encountered with regards to the Fluxscore app. I can see that one of our managers has reviewed your file and spoken to you about the matter and will continue to liaise with you until the problem is rectified. Thanks for your patience. Kind regards Simon

Posted 8 years ago

“My son had a learner driver insurance with this company. We asked for 6 months insurance but was advised by the expert to take out 12months as if you pass within 3 months you would get half back and then every month after that would be pro rata. So he passed 4 months and 2 weeks and we have been offered £54 back. The policy cost 463. However if we had not been badly advised we would have paid £300 for a 6 month policy this makes my son who is an apprentice £100 worse off. I am disgusted and asked to speak to someone but got told they would send terms and condition booklet through and I could write a complaint. Surely to avoid negative reviews it would be better to speak to that person and try to assist them. Very unhappy and definitely will be complaining. Spoke with a very nice and helpful person. Said they would review the original phone call. Got a call back confirming that we were correct and sorted out amicably . Thank you Flux Direct.”

Helpful Report

Posted 8 years ago

Thanks for your comments. Your feedback is appreciated. I am sorry to hear about the issues that you have experienced. I will ensure that your file is investigated and a member of our customer service department then contacts you to discuss the situation and offer assistance. Kind regards Simon

Posted 8 years ago

“I have took out a provisional insurance on my car 24 hours ago, there is not in the T&C to tell me that I have to have someone over 25 to sit next to me. I thought it was 21 years old and been driving for 3 years +. I now need to cancel my insurance and as i can not use it now. will i get my money refunded, if so will it be the amound i paid yesterday and then do i get charged to cancel? I understand there is a cooling off policy, its been 24hours since insured where do i stand????”

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Posted 8 years ago

“I found the service very good and quick. I had to phone customer care to confirm my details. They were very polite and helpful I would have no problem recommending them to anyone.”

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Posted 8 years ago

“I was extremely disappointed with this company and their underhand tactics of providing a monthly payment facility with punitive early cancellation penalties. Would not use, nor recommend this company again.”

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(Van Insurance) - Posted 8 years ago

Sorry to hear this, if you could send us some details we'd be happy to look into this for you.

Posted 8 years ago

“I took out insurance with this company knowingly that I will be able to afford to cover my car as a provisional driver. Little did I know that there was going to be a lump sum of £200 at the end after I'd cancelled the policy due to passing my test! obviously as a first year apprentice I can't afford this even on a monthly finance tarrif!! I've read the terms and conditions and the cancellations policy, doesn't say anything about an end payment so I'm pretty discusted with this! All I read was there would be a £25 cancellation fee which I was happy with not 8x this amount!! Would not advise to anybody.”

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Posted 8 years ago

Hi Charlotte, Thanks for your feedback. I am sorry to hear about these issues you have commented on. I will ensure that a member of our customer service team contacts you as soon as possible to discuss your policy and offer assistance. Kind regards Simon

Posted 8 years ago

“Very easy to deal with. I am a newly qualified driver in my first year after passing my test. I have box fitted to monitor my driving. Good rates and definitely recommend to others.”

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(Car Insurance) - Posted 8 years ago

“Disgraceful service, policy has been cancelled due to an error with address. I will be complaining and taking this further.”

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Posted 8 years ago

Hi, Thanks for your comments. I will ask a member of our customer service department to contact you as soon as possible to discuss this matter and assist you. Kind regards Simon

Posted 8 years ago

“So far I have not faced any problems and th customer swervice is brilliant”

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(Car Insurance) - Posted 8 years ago

“your policy has been cancelled. We are authorised by your insurer to act as their agents for the purposes of cancelling insurance cover and give you notice that all cover on your vehicle is cancelled as from seven days after the date of this letter. You are required to return your Certificate of Insurance/Temporary Cover Note immediately, this being a legal requirement of the Road Traffic Act.”

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Posted 8 years ago

Hi, Thanks for your comments. I will ask a member of our customer service department to contact you as soon as possible so that we can determine the exact nature of your issue and assist you. Kind regards Simon

Posted 8 years ago

“Very friendly and very professional.”

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(Car Insurance) - Posted 8 years ago

“DO NOT USE. BUNCH OF CONS. CHARGED MY DAUGHTER A CANCELLATION FEE OF £153.17 AFTER 3 WEEKS OF BEING INSURED!!! BE WARNED”

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Posted 8 years ago

Hi Sonia, Thanks for your comments. Your feedback is appreciated. I am sorry that you are unhappy with our level of service. I will ensure that a member of our customer service department contact you to discuss your issues and assist you. Kind regards Simon

Posted 8 years ago

“Exactly what the previous review says Insurrance bureau to report the the custom service advisors who clear haven't got a clue what professionalism is highly recommend people to stay well clear of this company”

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Posted 8 years ago

Hi Kay, Thanks for your comments. We have reviewed your file and can see that there was a problem that arose from the fact that your vehicle was impounded. When taking out a policy online we ask that customers call us if the vehicle is impounded in order to avoid any issues but this wasn't done. It is also apparent that a pending IN10 conviction was not disclosed which affected the policy you took out. In order to try and assist we have reduced the cancellation fees and have processed a refund which has been sent to you. Kind regards Simon

Posted 8 years ago

Flux Direct is rated 2.7 based on 334 reviews