Flux Direct Reviews

Name: Flux Direct
Rating: 2.69

2.7 Rating 334 Reviews

39 %

of reviewers recommend Flux Direct

Company Reviews

Questions

Metrics

2.7

Based on 334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Flux Direct 1 star review on 26th August 2021

Trevor Bennett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap to start but any amendment will cost you dearly. Tried to amend policy after amendment. This amendment to add 2 drivers on cost more than moving my insurance elsewhere and having any driver on policy.”

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(Van Insurance) - Posted 9 years ago

Hi, First of all thank you for taking the time to leave a review for Flux Direct. I am sorry to hear that you are unhappy with the service provided. Could I ask that you forward your details to customerreview@adrianflux.co.uk so we can then look in to any issues. Kind regards, Jordan Flux Direct

Posted 9 years ago

“I found the service first class straight forward.”

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(Van Insurance) - Posted 9 years ago

“Easy quick and informative.”

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(Car Insurance) - Posted 9 years ago

“perfect service very easy to set up very competitive price execelent.”

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(Car Insurance) - Posted 9 years ago

“Avoid! Avoid! Avoid! Very poor customer service. Compared to previous insurers the process of completing this application was a nightmare. It eventually stalled and we gave up. We had 5 years no claims, no points, a licence each, yet they needed to see proof (I can understand about the no claims). But they wouldn't even accept a emailed copy, it had to be a hard copy of each. What? The company is years behind the times and administratively is restricted in what it can do. Might need an updated IT system. The call centre staff don't seem to understand that their not really making life easy for customers and the cheek of one of the call centre staff beggars belief. If you do decide to go with them and do have extra requirements asked of you, then use the cooling off period to cancel the policy (14 days). Just beware they might keep your money. I will never buy from this company again or recommend it to anyone.”

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