Flux Direct Reviews

2.7 Rating 334 Reviews

39 %

of reviewers recommend Flux Direct

Company Reviews

Questions

Metrics

2.7

Based on 334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Asked by ian (5 years ago)

How to complain

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Asked by Rosie Bridges (5 years ago)

They seem to have cancelled my insurance without any warning or anything they’ve just cut me off because my car has been in the garage a week and hadn’t checked my app or anything are they allowed to do that?

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Asked by Louise (5 years ago)

I called today regarding changing my daughters learner driver policy to a full drivers policy, your employee reeled off so much information regarding starting a new policy I asked him to send the information in an email to me so I could look at the information before making my decision. I have yet to receive it. the policy number is TLA603321

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Asked by Mrs Bush (5 years ago)

got a quote oline from compare the market £1255 will the price be the same when I ring up

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Asked by billy dodd (5 years ago)

When will I get my refund for cancelling my car ins been nearly 2months would like an answer please

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Asked by Colin biddlecombe (5 years ago)

This question is directed to Flux Direct... Why with so many complaints, and negative reviews, have you not done anything about improving your performance and customer service? I have two cars insured, one with you and the other with Adrian Flux . I am now considering cancelling both policies due to the shabby treatment that I have experienced with Flux Direct. If I was Adrian Flux I would be worried that this partner company was bringing their name down to such low levels of disrepute. As a business I would not want my name associated with them at all.

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Asked by Sylvia Hyam (6 years ago)

I think given that you asked this question about 6 months ago and they haven't taken the time to respond, I would say that customer service is definitely not on their priority list. It's funny how there's so much "regulation" of insurance companies, and yet they seem to be able to do as they please. My advice to you is 1.) Raise an official complaint by physical mail recorded delivery to their head office. 2.) Wait for a satisfactory resolution to your complaint. If you don't get one, complain via the Financial Ombudsman Service. 3.) These complaints will be logged against their company with the Financial Conduct Authority and when they receive too many as a % of their customer base they will be investigated. Until enough people complain very little will be done. Good luck! :-)

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Answered by Spike Patching (5 years ago)

Insured the car YR56FLL in daughters name as a learner driver and setup monthly DD in my name. Policy H17956714, Rachael Elizabeth Nadin. Because under 18 then policy needs to be in my name?

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Asked by Richard Nadin (6 years ago)

Do you offer insurance for fairly heavily modified cars ? I am considering a project build and need insurance to green light the project. What I have in mind is a BMW E30 with an engine swap (4L V8) + wheel modification to support ABS. As crazy as it sounds it would be mechanically close to the E34 540i (owned one years ago) but approx. 200kg lighter. Is this something you would consider ?

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Asked by Glen McClelland (6 years ago)

Why do I have a high cancellation fee to pay after passing my test and paying monthly by d/d

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Asked by Amanda (6 years ago)

I recently got a quote from Adrian Flux, I have since read ,reviews about this company and I am concerned about some of the comments placed, namely the word SCAM is used a lot and lack of customer service etc,

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Asked by Bernard Mc Aleer (6 years ago)

where do I answer questions asked by flux direct before they validate my policy

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Asked by dumi (6 years ago)

I wish I'd read the reviews before signing up... terrible customer service. Had me on hold for 15 minutes and completely unapologetic. I won't renew next time around.

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Asked by Patty (7 years ago)

i got ur quote today I am happy. but I check customer reviews more than 90%v bad ratings and comments.its v complicated to take decision.

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Asked by BALAKUMAR (7 years ago)

do you insure touring caravan/awnings/contents which are kept on seasonal pitches April to November...what exclusions might I encounter?

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Asked by karen G (7 years ago)

Has anyone been sent a credit agreement even though they've paid their insurance in full?

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Asked by Ellie cruddas (7 years ago)

is flux direct really that bad to go with

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Asked by jamie (7 years ago)

Yes, absolutely. You'll be ok as long as you don't need to talk/deal with anyone there

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Answered by Philip Brockbank (7 years ago)