General Accident Reviews

Name: General Accident
Rating: 2.98

3.0 Rating 587 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

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3.0

Based on 587 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The policy has breakdown cover. When I broke down at home RAC - who run this service for GA said they had no record of us being on the system. Between calls to RAC and GA the number for whom it took quite a time to locate. In the end GA agreed to contact RAC to validate our policy. They then advised of a 2 to 3 hour waiting time for assistance. I cancelled the call and called out a local garage - £29 call out fee for some thing I have already paid for. I will not be renewing with them and you should be more careful who you recommend to your clients. This experience was appalling”

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(Car Insurance) - Posted 8 years ago

“don't have a problem”

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(Car Insurance) - Posted 8 years ago

“First time I had used Gocompare or General Accident and everything went really well, Just hope if I ever need to make a claim its all straight forward”

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(Car Insurance) - Posted 8 years ago

“We cant get hold of anyone and need to change car details that are not found on the site. Customer services numbers cut off or are no longer in use and website useless if you havce supplementary questions. God knows what would happen if I had to make a claim!”

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Posted 8 years ago

“Contacted provider about a replacement windscreen. Process was quite easy and hassle free.”

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(Car Insurance) - Posted 8 years ago

“I searched all the independent insurance sites and search engines and GA was the best price and deal. So simple to use go to the search engine put in your info search got in touch with GA who went through the info with me. Got an email link for my docs to either print off or if you want file and save and that was it done. Just a great deal nice staff who understood my needs I got a lot as standard legal courtesy car etc happy days cheers GA.”

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Posted 8 years ago

“I have been insured with General Accident for a couple of years and was very pleased to receive my renewal quote which was £20 less than last year if I renewed on line. Unfortunately my partner died suddenly and I went to delete him off the policy as a named driver. It then came us as £50 more than the original online quote. OK so I have to pay £30 more for removing my deceased partner from the policy but it also appears I have lost my £20 discount. I have e-mailed them several times with regard to this problem and unable to speak to me on phone.”

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Posted 8 years ago

“It was a nice surprise when I received my renewal price for this year, no price rise, very refreshing and unusual. Thank you General Accident.”

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(Car Insurance) - Posted 8 years ago

“Won't buy another contactless policy”

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(Car Insurance) - Posted 8 years ago

“Am changing cars 27/10/16 however having difficulty changing to the car on the policy due to an error on their end. The date I want the changes to become effective is not letting me have that date. Now I'm waiting on an email from the Customer services team which really is not helpful at all. Because I need an answer now but because of their crap services I am F***ed. So no don't join this company because if you ever have a problem well you are going to be waiting for a while!!!”

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Posted 8 years ago

“Bad service from start to finish. Never call back when they say they will.”

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Posted 8 years ago

“From the moment I had my accident. They sent the recovery car to the wrong place. The left my car outside the repairs garage without informing them. Meaning I got a call from the garage asking why my car was outside. Didn't take correct details of my claim. Worst experience.”

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Posted 8 years ago

“Complete Lack of communication leading to frustration and anger at the incompetence of the system used by general accident .......... Would never recommend or use again”

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Posted 8 years ago

“Customer service is very poor , the company advertise to be a "do it yourself" insurance company , however fail to meet the needs to change my policy over email . I was refused to change my car however the online website recommendations would suggest that I could change my car without any cost . Felt that this insurance company wasn't professional and seemed lazy and poor quality throughout the 10 months I was with them . Would strongly advice people not to use this company .”

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Posted 8 years ago

“What went wrong? Where do I start?? Ok the year we had our 'fun car' insured with them was good no hassle. But then went massively down hill!! I received an email saying I owed them £706.58 so myself and my partner were like umm WHAT? Apparently they sent me an email saying there were going to auto renew our policy. But I did not recive this email. Apparently according to them I did and I read it. The guy on the phone was nice and helpful but via email was shocking. Wanting proof that the car had been SORN. TBH it's upto us what we do with the car or if we choose to insure it elsewhere. How nosey. And as soon as I started sticking up for myself they tried charging me. Baring in mind no money had been taken by them so no refund was needed. Was just hassle for days on end. So I searched on the Internet. You do not legally have to give any proof to any insurance company showing if the car was SORN/ Insured elsewhere. I am totally disgusted with the customer service provided. Nothing was strIght forward never answered my question as to why they need to know. Will NOT be using again or referring a friend to them!! AVOID AT ALL COST!!!!!”

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Posted 8 years ago

“I emailed customer services to ask about a modification on my car, they told me to put it under a section in my policy, so went over to my policy and added it to my insurance and then it came up saying they can't cover me with this modifications. This has happened several times.”

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Posted 8 years ago

“Bad service from start to finish. Never call back when they say they will. No hurry to settle claim and when they do and you finally get your money they continue to take money from your account for a car that they have written off and you no longer own. Never go with this company it was a nightmare from start to finish.”

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Posted 8 years ago

“ON LINE POLICY.Very easy to understand the policy instructions, no phone cover after a month but the website is easy to negotiate....I have successfully changed my car and the registration (private) on line recently. Recommended due to high level of cover for the price.”

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(Car Insurance) - Posted 8 years ago

“Be prepared to do everything online. Telephone support ends after 35 days. Updating Documents or changing details is easy. If you do need GA to manually intervene there will be charges. I would recommend.”

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(Car Insurance) - Posted 8 years ago

“I was insured with GA but my car broke and I bought a new one. Unfortunately I couldn't change the car online (gave me vague message that it is not possible) and they have no phone support for current customers. Once I managed to have somebody to call me back after emailing it occurred that they cannot insure my car because it was classified as sports car( it is 1.4 Vauxhall tigra). So basically they forced me to cancel my policy on the broken car, needed to pay exit fee of 54 pounds and lost 6 months of no claim just because they didn't have the product for my car. Their system is ridiculous. I went with direct line.”

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Posted 8 years ago

General Accident is rated 3.0 based on 587 reviews